13 jobs found in Harpenden

Job Title: Dynamics 365 CCaaS Developer Location: Luton, UK (Onsite) Contract Type: Contract (6 months) Day Rate: £425 per day (Inside IR35) Overview We are seeking an experienced Dynamics 365 Customer Service and CCaaS Developer to support the ongoing enhancement of a recently implemented contact centre platform. This role will focus on extending capabilities, improving integrations, and delivering scalable solutions across customer service and omnichannel environments. This is an onsite role based in Luton, working on a high-impact transformation programme. Key Responsibilities * Design, build and customise Dynamics 365 Customer Service and CCaaS solutions * Configure and enhance omnichannel capabilities within Dynamics 365 * Develop plugins, workflows, and PCF controls using C# * Integrate contact centre capabilities using Azure Communication Services * Support chatbot and voice bot development using Power Virtual Agents / Copilot Studio * Manage Dynamics...

Job Description: We are recruiting for a Customer Services Lead on behalf of a client. Our client is is a leading global distributor of pharmaceuticals. Their success to date is the result of 50 years’ experience providing medicines to our customers in over 70 countries across 6 continents. * Job Title * Location - Watford * Salary £36,000 to £40,000 dependent on experience * Hybrid working from home 2 days a week * Hours are Monday to Friday days (37.5 hours) * Bonus - Performance related * Holidays 24 days plus Bank Holidays Team leadership - Lead, motivate, and coach the Customer Service team to ensure a high level of engagement and performance. Maintain excellent, prompt, and consistent customer service standards across the team. Monitor team and individual performance through monthly and quarterly KPIs and take appropriate actions where required. Drive continuous improvement in team performance, processes, and systems to increase productivity and...

I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer. This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are...

Debt Recovery Officer Brent    £24.65ph Hybrid working (1-2 Days in the office) Purpose: The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council’s Debt Recovery policy Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy Knowledge: Excellent verbal, written debt recovery negotiation skills. Strong numerical, analytical, problem solving and decision-making skills Knowledge of what is important when delivering good customer service in a very diverse environment Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates’ court. To find out...

Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team...

A Charity are seeking a CRM Specialist to help manage and support their Dynamics CRM platform. The CRM Specialist sits within the Product & Platforms function , part of the Digital, Data and Innovation team in the Organisational Effectiveness directorate. The team ensures that the data and systems are secure, efficient, and support evidence - based decision -making across all directorates. The postholder is responsible for maintaining data quality, coordinating imports and exports, improving CRM functionality, and providing technical support to colleagues. They work closely with teams across the organisation to ensure data processes and reporting enable the charity to build meaningful relationships and deliver impactful campaigns. Responsibilities Manage and configure the CRM system to ensure accuracy, consistency, and optimal functionality across teams. Monitor and improve data quality by implementing regular integrity checks, duplicate resolution, and data hygiene...

Spanish-Speaking Customer Service Administrator (Temporary Contract) Duration: 2- 3weeks (with potential extension) Working Pattern: 3 days per week - ideally Monday, Tuesday & Thursday (possibility of additional days) Salary: £25,000 - £27,000 About the Role We are seeking a Spanish-speaking Customer Service Administrator to support our team on a temporary basis. The role focuses on administrative support and handling customer enquiries from Spanish-speaking clients. You will receive an introduction to the product and guidance on the types of questions to ask in order to accurately respond to customers and process their orders. This position centres on customer service and administration rather than sales. Key Responsibilities Respond to customer enquiries in Spanish via phone and email. Provide clear product information. Ask relevant questions to ensure accurate order fulfilment. Update and maintain customer information in the CRM system (Salesforce). Create...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

We are currently recruiting for a Rent Income Officer on behalf of a local authority client based in Cambridgeshire. This is a temporary opportunity within the Finance – Revenues and Benefits service, offering hybrid working and the chance to support a busy public sector team delivering key income and benefits services. This Rent Income Officer role will focus on supporting the administration, collection, and recovery of council income streams while assisting with benefits-related processes where required. The successful Rent Income Officer will play an important role in helping the council maintain strong collection performance while delivering a high-quality service to residents and businesses. As a Rent Income Officer, you will work as part of a wider Revenues and Benefits team responsible for managing customer accounts, supporting income recovery, and ensuring services are delivered in line with legislation and council policy. Key Responsibilities of a Rent Income Officer:...

Overview We are seeking experienced Field Service Engineers to provide on-site break/fix support for HP and Lenovo laptops and desktops across multiple regional locations. This is a hands-on, field-based role requiring strong technical ability, self-sufficiency, and professionalism when representing the client on-site. Scope of Work * Carry out field-based repair and maintenance of HP and Lenovo laptops and desktops. * Diagnose, troubleshoot, and resolve hardware faults, performing component-level replacements where required. * Strip down, repair, and rebuild laptops and desktops following vendor procedures. * Use mobile app to receive and update daily tickets. * Collect required parts from the designated parts pick-up location each morning. * Attend client sites to complete assigned repairs, return old parts, and collect new ones the following day. * Utilise provided USB tools for BIOS and branding configuration. * Work independently with remote support available from the central...

Specialist Customer Service Officer About the Role We are looking for a compassionate and customer-focused Specialist Customer Service Officer to join a busy and supportive team. Acting as the first point of contact for adult social care enquiries, you will play a key role in supporting members of the public, partner agencies, and vulnerable individuals across Oxfordshire. This is a varied and rewarding position where no two days are the same. You will handle enquiries via phone, email, and digital channels, helping people access the support and services they need. Key Responsibilities Act as the first point of contact for adult social care enquiries Handle calls and communications from the public and partner agencies (including emergency services and medical professionals) Carry out initial assessments and arrange appropriate support, including disability aids Identify and process safeguarding concerns and referrals Manage emergency service reports and escalate where...

Job Description: Title: Contact Centre Agent Location: Redhill RH1 - fully onsite Payrate: £13.30 per hour Hours: 40/week Start Date: 07/04/2026 End Date: 05/07/2026 The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemesPeople Provide support to the administration team Support team members during busy periods Work as part of an effective teamClients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand Communicate with members via email Make...