14 jobs found in Hexham

Join Our Client as a Customer Service Administrator! Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity for the next 6 months? We are seeking 3 Customer Service Administrators to join our client's friendly team on a temporary basis. If you're ready to provide exceptional customer support, we want to hear from you! Position Details: Contract Type: Temporary (March - September) Hourly Rate: £14.00 per hour, paid on a weekly basis through Office Angels Start date: Monday 30th March Official office hours: 9am-5pm (Monday to Thursday), 9am-2pm(Fridays) Weekend cover will be required (max 4 hours) on a rota basis Location: Based near Benton in a Dog-friendly office with free onsite parking and accessible via public transport Hybrid Work: You will work full time in the office until training is completed, after which a hybrid pattern of 3 days in the office and 2 from home can be agreed upon.Role Overview: As a Customer Service Administrator,...

Customer Service Advisor 3 months Contract Monday till Friday 37 Hours Per Week £13.69 per hour A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the first point of contact. • Ability to build rapport to understand customer needs and suggest appropriate solutions. • Ability to effectively resolve difficult situations. • Ability to remain calm and make decisions in a challenging environment • Record outcomes and update systems, including CRM with accurate information. • Target driven to achieve a range of customer, quality and operational KPIs. • Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs • Build effective working relationships with internal and external stakeholders to ensure customer needs are met. • Contribute towards a positive, performance driven customer service...

Belmont Recruitment are currently seeking experienced Customer Service Advisors to work with a North East Local Authority on a temporary contract working 37 hours per week. The role sits within a busy customer contact team and is a varied position providing front line support to residents, ensuring enquiries are handled efficiently and services are delivered to a high standard. Overview: The role will involve delivering high quality customer service as the first point of contact for a range of Council services. You will support residents via telephone, email and face to face contact, ensuring accurate information is provided and service requests are processed effectively while maintaining excellent service standards Main Duties: * Respond to customer enquiries via telephone, email and face to face contact * Provide accurate information regarding council services and processes * Log and process service requests using internal systems * Maintain and update electronic...

Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm. Key Duties & Responsibilities · Prioritise and process customer queries and requests...

Customer Service Advisor Location: Lasswade, EH18 (fully office-based) Hours: 36.25 hours per week | Monday–Friday - Includes every second Saturday Pay: £12.21 per hour Contract: Starting April | Initial 6-month contract with potential for extension Role Overview Our client is seeking a Customer Service Advisor to deliver an excellent multi-channel customer experience. You’ll respond to customer enquiries in a professional and friendly manner, building long-lasting relationships while consistently meeting or exceeding individual performance targets. This is a fast-paced, customer-focused role, ideal for someone who enjoys problem-solving and delivering high-quality service across multiple contact channels. Key Responsibilities * Speaking with customers to understand their questions and needs * Handling enquiries across phone, social media and written channels * Logging customer calls and updates accurately on the CRM system * Making sure customers get clear,...

Sewell Wallis is currently recruiting for a temporary Customer Service Administrator to join a fantastic, growing West Yorkshire business based within the South Leeds area. The successful candidate will be a key member of the service team and will be mentored and supported by an extremely knowledgeable and friendly Team Leader. This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career. The ideal Customer Service Administrator candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Full training and support will be given and the company provide free parking and a fun, friendly working environment. What will you be doing?...

Customer Service Advisor Start Dates: March and April Pay Rate: £12.71 per hour (weekly pay) Contract Type: Initially 6 month contract, likely to be extended/potential to go perm Location: Cumbernauld Hours: 35 hours per week, shifts between 7am - 11pm Monday - Sunday on a rota basis (rota set 3 weeks in advance). Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor! What You'll Do: * Be the First Point of Contact: Provide top-notch support via phone, email, or instant message. * Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage. * Troubleshoot Issues: Identify the root cause of problems and use resources to resolve them efficiently. * Document Support Requests: Track and document inbound support requests, ensuring...

An established and well-respected organisation is seeking a Facilities Helpdesk Co-ordinator to join their onsite Facilities Management team on an initial 6-month FTC. This is a fantastic opportunity for an experienced facilities professional to act as the first point of contact for all facilities requests, managing tasks end-to-end while delivering exceptional customer service. You'll coordinate planned and reactive maintenance, liaise with approved suppliers and contractors, raise purchase orders, manage invoicing, and support ongoing facilities projects. The ideal candidate will have prior experience within a facilities or helpdesk environment, strong organisational skills, and the ability to prioritise effectively in a fast-paced setting. Excellent communication skills and a proactive, solutions-focused approach are essential. The salary offered is between £28,000 - £35,000 depending on experience.  If you're a motivated facilities professional looking for your next...

Night Concierge- Supported Housing- Kendal Are you a passionate Night Concierge looking for your next role? 4Recruitment Services are currently recruiting for a Night Concierge to work in our client’s Supported Housing service based In Kendal, Cumbria. Pay Rates: £12.21 - £14.48 per hour umbrella rate Information the Role: Please note: This is NOT a care role. The Night Concierge role is supporting young adults who cannot live in the family home or are leaving care to live in their own flats. It involves helping them plan for their future, supporting them to apply for benefits, supporting them with the day – day skills to manage a tenancy or licence. This role involves a lot of administration and requires strong literacy and IT skills. It also requires great communication skills and the ability to be able to coach and support young people to reach their goals. What you will be doing: Work collaboratively as part of a committed team to deliver outstanding services and...

12 Months Fixed Term Contract (turning to perm employment after a year) €35-40k/Year + Benefits Dublin 1 location - Hybrid Your Experience • 3rd level IT qualification • 2 years’ experience in similar role • Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting • Experience supporting standard office applications (including Microsoft suite) • Microsoft Azure/Identity and M365 administration • Familiarity with Microsoft Server and Active Directory (end user /group management) • Knowledge of file sharing (server or One Drive) and printing over network. • Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS. • Use of Microsoft Intune/Autopilot desirable • Basic experience with PC hardware (replacing hard drives, memory upgrades) Your Role & Competencies • Provide dedicated telephone, email, and desk-side support to all users. • Troubleshoot hardware, software, telephony, and network issues as they arise. • Record,...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Search are currently working for a business based in Bradford who are looking for a finance administrator to join the business on a 6 month fixed term contract with the potential to go perm! Job Duties: Review mailbox for mid term cancellation queries, validating requests pre partial refund rules Checking customer service excel files and lock financial transactions for future direct debits Calculate and communicate detailed refunds Recharge dealers for commission included in calculations; send documents and post collections to business partner Post all relevant transactions with correct general ledger codes Answer customer and dealer calls regarding mid-term cancellations and direct debit issues Handle direct debit rejections, record failures, and process related correspondence per procedure Contact customers about unpaid debt for collection or necessary write off Escalate any issues to senior management Successful candidate will possess: Excellent customer service skills...

I am recruiting for an experienced Credit Controller to support my clients' team through a period of growth, you will help to drive their mission of delivering exceptional service while minimising financial risk. If you’re someone who thrives on reducing financial losses through effective debt collection and enjoys building relationships with customers, we want to hear from you! This role is based onsite at my clients' offices in Sowerby Bridge and operates 5 days a week. Why You’ll Love This Role: * Provide a customer-focused service, ensuring clients' needs are met with care and efficiency. * Ensure the timely collection of payments, actively supporting debt collection targets. * Take action to manage overdue debt and monitor customer statuses, reducing potential risks. * Work to maximise customer retention by collecting payments and arranging manageable payment plans, all while minimising bad debt exposure. * Offer support to customers and colleagues with debt,...

Warranty Administrator. Bolton. Temp to perm. £26,500 p/a An opportunity has arisen for a strong Administrator with excellent customer service skills, to join the warranty and service department of a successful Bolton based firm. This is a newly established post where you will have the chance to help develop the role and make it your own over time. Duties will include; * Responding to queries from customers regarding booking in service appointment, warranty coverage and claim updates * Placing orders for parts and identifying if they are chargeable and raising invoices if applicable * Escalating complex customer issues to the relevant Manager * Creating reports and looking for trends and reoccurring faults to put preventative measures in place * Arranging delivery and shipment of parts To be successful, you will have strong organisational and communication skills, be proficient with MS Word, Outlook and Excel, and be familiar with CRM systems. Please note that due...