22 jobs found in Hitchin

Customer Service Officer (6-month fixed term contract) Watford (Office Based) 37 hours per week The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to...

Customer Service Advisor Hybrid 2/3 split  £13.94/ph Shifts between 8 am and 9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping...

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional...

Immediate start! Potential for permanency! Progression encouraged! Your new company This company based in Enfield is recruiting for a Customer Service Rep to join their team on a temporary basis for a minimum of 3 months. This company is a well-known company with proven success and a recognisable brand. This role is 5 days/week (Monday to Friday), 8 hours/day with all 5 days in the office. Your new role Situated within the Customer Service team, the purpose of this role will be to handle outbound calls to customers, with the duties including: Make outbound calls to customers to confirm orders, follow up on enquiries, service requests, and gather any data updates. Maintain accurate customer records and update information within the system. Research to enrich existing customer data and ensuring contact details are correct and up to date. Resolve or escalate customer concerns in a timely and professional manner. What you'll need to succeed In order to be successful in this role,...

Customer Service Advisor Location: City of London Salary: £16 per Hour Hours: 2pm - 11pm / Hybrid working, 3 days in the office and 2 days from home. Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems? We're recruiting on behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team. This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment. Key Responsibilities Handling inbound customer calls. Providing excellent customer service and resolving customer queries. Updating customer information accurately on internal systems. Investigating and resolving issues in a timely manner. Working collaboratively with colleagues to deliver the best customer experience. Ensuring all work is completed in line with company policies and procedures. About...

Job Title: Dynamics Developers Location: UK-based, remote apart from day-1 to collect kit Contract: Contract Duration: until November to begin with (Rolling contract) Day Rates: £480/day Inside IR35 *** PLEASE NOTE; Power Pages is essential experience needed for this role *** Brio Digital are currently supporting a consultancy working with a central government department that currently needs a Dynamics/Power Platform Developer. You will join a central government digital transformation programme modernising public-facing services through Microsoft Dynamics 365 and Power Platform solutions. What You'll Do Develop and configure Dynamics 365 modules to support public service workflows. Build Power Platform integrations, plugins, and custom workflows. Collaborate with Business Analysts and Product Owners to refine requirements. Ensure data integrity, security, and compliance with government standards. Support testing, release, and deployment processes within an agile delivery...

IT Support Analyst (1st/2nd Line) Day Rate: £150 - £200/day (Outside IR35) Location: Farringdon, London (5 days Onsite) Duration: 6 Months with Potential extension About the Role We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and...

Sales / Purchasing Support Specialist (Full-Time; 12-month Contract) Hybrid – 2 to 3 office days in the London Office Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.  What does a Sales / Purchasing Support Specialist role mean at Prinova The role supports day to day commercial operations,...

Deskside Desktop Support - 6 months initially - London 5 days onsite £140 per day inside Service Delivery & Desktop Support Provide on-site desktop support for end users. Deliver desk-side support during business hours. Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution. Support user onboarding, including device setup and account provisioning. Manage incidents and service requests using ITSM tools (e.g., ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking. Adhere to SLAs and follow ITIL-based processes. Prioritise and resolve issues based on business impact. Install, configure, and troubleshoot Windows laptops and desktops. Support multi-monitor setups and peripheral devices. Troubleshoot hardware, software, and network connectivity issues. Provide support for collaboration tools (e.g., Microsoft 365, Teams). Support mobile devices...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

HGV Class 2 Dustcart Driver – Havering (RM12 5) Location: Havering, RM12 5 Pay Rate: £17.00 per hour We're looking for HGV Class 2 Dustcart Drivers to join a busy and friendly waste management team based in Havering. If you're an experienced Class 2 driver seeking reliable weekday work and guaranteed hours, we'd like to hear from you. Shift Details Monday to Friday 06:30 – 15:00 Minimum 8 hours paid per shift The Role Driving an HGV Class 2 dustcart on designated collection routes Working alongside loaders to complete refuse and recycling collections Carrying out daily vehicle safety checks Ensuring collections are completed safely, efficiently, and in line with company procedures Maintaining high standards of customer service and professionalism Requirements Valid HGV Class 2 (Category C) licence Minimum 6 months' HGV driving experience Valid Driver CPC and Digital Tachograph Card Dustcart/refuse collection experience is preferred but not essential Good awareness of health...

Job Description: HGV Class 2 Driver - DustCart Driver Havering £19.05 per hour plus an attractive Benefits Package Monday to Friday 6am starts 8 hours per shift guaranteed PAYE ONLYThe Role We are seeking a reliable and experienced Dustcart Driver (HGV Class 2) to join our waste management team. The successful candidate will be responsible for operating commercial vehicles, collecting and transporting waste materials efficiently and safely. This role offers an excellent opportunity for individuals with a passion for driving and a commitment to maintaining high standards of safety and service. The position involves delivering waste collection services across designated routes, ensuring timely pickups, and adhering to all relevant health and safety regulations. Responsibilities Operate dustcart and other commercial vehicles in accordance with road safety laws and company policies. Collect waste materials from various locations, ensuring proper handling and disposal procedures are...

Job Title: Customer Service Representative Location: Chelmsford Remuneration: £12.71 per hour Contract Details: Temporary, with potential for permanent placement IMMEDIATE START AVAILABLE Responsibilities: Engage with customers at the trade counter, providing top-notch service with a smile! Keep up-to-date with our product portfolio, promotions, and training - your knowledge is key! Build strong relationships with colleagues, customers, and suppliers through effective communication. Handle customer requests, orders, and complaints swiftly to ensure satisfaction. Prepare the trade counter and customer area, keeping it stocked, clean, and welcoming. Raise competitive sales quotations and follow up to finalise orders. Source and order non-stock items promptly from within the organisation. Maintain accurate stock levels and participate in stock takes. Manage returned products in accordance with warranty policies. Keep branch administration organised - files, customer records, and...

Complaints Officer (Operations) – Braintree District Council £17.62 PAYE / £22.59 Umbrella per hour Braintree, Essex Full-time, Temporary 37 Hours per Week 6 Months Contract Closing Date: Monday 27th July 2026 We are delighted to be advertising the role of Complaints Coordinator on behalf of Braintree District Council. Due to the nature of this role, the successful candidate will be required to work on-site, 5 days per week. The Opportunity: The postholder will lead the management of complaints within Operations as part of the new waste and recycling collection service. Role Accountabilities: Investigate and respond to Stage 1 Operations complaints and resolve them at the earliest opportunity and within the required timescale. To acquire relevant and accurate information internally to respond to residents and ensure that all issues raised by the complainant are addressed with reference to any relevant policies and good practice where appropriate. Proactively work with the...

Complaints Officer (Operations) Location: Braintree, Essex Rate: £17.62 PAYE / £22.59 Umbrella per hour Contract: Temporary – 6 Months Hours: Full-Time, 37 Hours per Week Working Pattern: Office-based, 5 days per week The Opportunity We are looking to recruit a Complaints Officer (Operations) to support the management of complaints within its new waste and recycling collection service. This is an excellent opportunity for an experienced complaints professional who is passionate about delivering excellent customer service, resolving issues effectively, and contributing to continuous service improvement. As the Complaints Officer, you will: Investigate and respond to Stage 1 Operations complaints, ensuring responses are accurate, comprehensive, and issued within agreed timescales. Work closely with the Waste Team, Waste Minimisation and Sustainability Team, and operational managers to gather relevant information and resolve complaints efficiently. Ensure complaint responses...

We are hiring for a Customer Service Representative!     Key responsibilities would include the following:  Handle customer queries via phone, email, and other communication channels in a professional and timely manner.   Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.  Monitor and achieve KPIs related to customer service performance.   Use internal systems including Sharp to manage customer information and service records.  Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.  Communicate effectively with internal departments to resolve customer issues and improve service delivery.  Work independently with minimal supervision, demonstrating initiative and ownership of tasks.  You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt with in a timely manner.  Previous customer service experience is preferred.   Full training is provided....

Adecco are recruiting on behalf of a London Local Authority for a Customer Insight Specialist to join the Housing Needs & Homelessness service. This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services. Working closely with operational teams, managers and key stakeholders, you will ensure complaints are investigated thoroughly, resolved effectively and used as a catalyst for continuous improvement. Customer Insight Specialist - Housing Need & Homelessness Croydon Council Full Time - Monday to Friday, 36 hours per week Fixed Term Contract currently to March 2027 with potential extension Hybrid Working - office is based in Croydon however attendance is flexible (key meetings / occasional in office days) £42,060 per annum The Role As a Customer Insight Specialist, you will:...

Appointment Setter- Hybrid Role Based- Solihull Hours- 25 hours per week  Salary- £12.71 with bonus incentives for over achieving  Temp-Perm About the role: Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing care, building rapport with customers, understanding their needs, and booking appointments for free hearing assessments. Key Responsibilities Contact warm leads by telephone to discuss their hearing care enquiries. Build trust and rapport quickly to create positive customer experiences. Identify customer needs through effective questioning and active listening. Confidently overcome objections and encourage customers to book a free hearing assessment. Accurately record all customer interactions using CRM systems. Meet agreed productivity, quality and compliance standards. Deliver professional, empathetic customer service...

As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion...