8 jobs found in Ipswich

Customer Support Assistant Tendring (Clacton on Sea) £13.69 per hour PAYE (approx. £26,700.00 per annum). CO15 1SE - onsite working Ongoing contract The Role To operate as part of a customer-focused team dealing telephone and electronic enquiries with a focus on Council Environmental services including Waste Management & Recycling. JOB ACTIVITIES To respond to and assist members of the public making general and specific enquiries both in person and by telephone providing factual information or assistance or by putting them in touch with appropriate officers as required. To provide an efficient and effective general administration service to the department Responding flexibly to resource specific areas of need within the department as they arise. To establish and maintain a good general knowledge of all the different facets of the Authority's services and objectives in order to respond to customer queries To attend training and team briefing sessions and to participate...

Principal Technical Lead - Maldon District Council Maldon Temporary, Full Time £35.00 ph Reporting into the Technical Support Team Leader, you will: Support the day‑to‑day management, workflow and prioritisation of Technical Support and Validation Officers Act as a point of escalation for complex or sensitive customer and internal enquiries Help drive service improvement, consistency and resilience across Development Management processes Support staff development, performance management and training Contribute to improved systems, digital services and customer self‑service Work collaboratively across teams and services to support statutory and corporate objectives This role suits someone who combines strong technical understanding with people leadership, process improvement and a genuine commitment to public service. The experience you will bring: Strong experience in Development Management and/or Building Control environments Confidence managing workflows, priorities and...

Customer Service Advisor / Order Processor Location: Chelmsford - rural location- access to own vehicle is desired. Hours: Monday to Friday, 8:00am to 4:00pm, plus every other Saturday Salary: £12.80 an hour Contract: Temporary with the opportunity for a permanent contract Adecco are delighted to be recruiting for a Customer Service Advisor/ Order Processor on behalf of our client. This is an excellent opportunity to join a fast-paced, customer-focused business where no two days are the same. As the first point of contact for customers, you will play a key role in delivering an exceptional customer experience. Working within a busy customer service team, you will manage enquiries via email, phone, live chat and instant messaging, ensuring all customer queries are handled efficiently and professionally. Key Responsibilities Act as the first point of contact for customers, providing a professional and friendly service at all times. Manage a high volume of customer enquiries...

Belmont Recruitment are currently looking for an IT Support Assistant to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities * Provide 1st line IT support to customers by telephone and other support channels. * Act as the first point of contact for IT incidents, service requests and technical queries. * Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs. * Investigate and diagnose a range of hardware, software, application and network issues. * Resolve incidents at first point of contact wherever possible or provide suitable workarounds. * Escalate incidents to the appropriate specialist team where required. * Provide clear technical advice and guidance to customers, including "how-to" support. * Monitor and track incidents, keeping customers informed of progress and managing expectations. You should...

Belmont Recruitment are currently looking for a 2nd Line Endpoint Engineer to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities * Provide 2nd line technical support to customers across Norfolk and Suffolk. * Investigate, diagnose and resolve hardware and software incidents. * Provide remote and on-site technical support where required. * Maintain and improve computer hardware and software to support customer productivity. * Troubleshoot a range of desktop, laptop and end-user technology issues. * Respond to incidents and problems efficiently, ensuring a high level of customer service. * Escalate complex technical issues appropriately and work collaboratively with other IT teams. About You * Experience providing 2nd line technical support. * Good knowledge of desktop hardware and software. * Experience supporting end users both remotely and...

IT Service Desk Analyst Location: Norwich Contract Type: Temporary Hourly Rate: £17.21 p/h, paid to Umbrella Contract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk Analyst to join their Digital Services team. This is an excellent opportunity for individuals looking to contribute to a customer-focused environment while providing essential IT support. Key Responsibilities: Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical and corporate customers. Collaborate effectively with the Service Desk team to act as an interface between the business and support teams, ensuring a seamless service experience. Support over 3,000 customers and manage a significant volume of technical hardware, achieving a first-time fix rate for approximately 4,500 calls each month. Accurately detect,...

IT Support Engineer – 6-month contract – Dereham My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer service and communication skills. Strong...

Switchboard Operator / Call Handler - ASAP start Location: Great Yarmouth Contract Length: 2 months initially Working Pattern: Full Time, shift patterns (days and nights available) Hourly rate: Band 3, inside IR35 Our client is seeking a dedicated and professional Switchboard Operator / Call Handler to join their Great Yarmouth site. This temporary position offers an excellent opportunity for individuals who thrive in a dynamic environment and are committed to delivering outstanding customer service. Key Responsibilities: The successful candidate will be responsible for providing a comprehensive telephone operator service for both external and internal incoming calls via an IT-based system. Key duties include: 1. Efficiently handling incoming calls and directing them to the appropriate personnel while maintaining high standards of customer service. 2. Displaying excellent interpersonal skills, with the ability to adjust communication styles to meet diverse caller needs,...