4 jobs found in Irlam

Customer Service Advisor Manchester City Centre £14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) ________________________________________ The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. ________________________________________ Key Responsibilities * Handling inbound and outbound customer enquiries via phone and email * Providing professional and efficient support to resolve customer queries * Updating customer records accurately on internal systems * Investigating and resolving issues in a timely manner * Working collaboratively with internal teams to ensure a high level of service delivery * Maintaining compliance with company policies and data protection standards...

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer...

Customer Service Advisor - 4 on / 4 off | 7am-7pm | Temp to Perm This role is the first point of contact for clients reporting maintenance issues, ensuring every request is logged accurately and handled with professionalism. You'll support the full end‑to‑end process, helping deliver a smooth and efficient service. Key Responsibilities Answer inbound customer calls and provide clear, supportive guidance. Log, track, and manage jobs using internal systems with high accuracy. Raise service requests and route them to the correct internal teams. Update customers on outstanding jobs, progress, and contract entitlements. Run reports to monitor workflow and job progression. Liaise with internal departments and subcontractors to keep jobs moving. Chase and escalate outstanding tasks when required. Maintain strong professionalism and customer care at all times. Complete administrative tasks with excellent attention to detail. If interested please apply with your CV or Call...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...