2 education jobs found in Kettering

Student Fees Adviser (Temporary) Start Date: 24th August 2026 End Date: 16th October 2026 Pay Rate: £13.45 Fully onsite for training (1-2 weeks) then x1 a month on campus Milton Keynes, MK7 6AA Full-time, 37hrs per week: Monday-Friday working pattern, 9:00am-5:00pm (4:30pm finish on Fridays). Do you have a background in customer service and administration? Are you confident speaking with customers over the phone and helping them navigate processes? If so, we would love to hear from you. We are looking for Student Fees Advisers to join The Open University's Student Fees team, supporting a new project that helps students understand their funding options and complete their applications successfully. Duties: Supporting students with their fee and funding applications, via phone. Guiding students through the application process and explaining eligibility requirements. Completing administrative tasks and updating student records accurately on the CRM systems. Managing call-backs and...

Role Title: Customer Journey Technician / Customer Service Advisor Business area: Customer Service  Location: Pride Park / Derby (weekends are WFH once you have passed training) Hours: 2-10 pm including weekends Key Accountabilities: - Proactively manage customers through any potential failures in delivery to avoid complaints and repeat calls by keeping them advised of status of work and the steps that are necessary to complete their work. - Manage customer expectations on works that need to be rescheduled due to events and emergencies. - Work collaboratively across Workforce Planning & Optimisation and Operational areas to prioritise customer commitments that are broken or jeopardised to establish the quickest and more effective way to restore trust and belief that work will be carried out. - Build and sustain excellent stakeholder relationships from frontline staff to regional business leads within Severn Trent Water and across our 3rd party contractors, highways...