2 education jobs found in Kirkby

Incident and Problem Management Analyst Clearance: Must be SC Cleared Location: Warrington – Full time onsite during the initial training period (up to 5 weeks, depending on completion), transitioning to a hybrid model of 1–2 days onsite per week based on business needs. Start date: ASAP Contractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rata Duration: 6 to 12 months initially Role Summary Our client is seeking an experienced Incident & Problem Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‑quality BAU delivery. Key Responsibilities * Act as the main contact for all Incident & Problem Records. * Monitor SLAs, drive incident reviews, and ensure accurate closure....

Customer Service Advisor** (Contract) Duration: 12 Months (Possibility for extension) Location: Manchester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Are you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service. Key Responsibilities: Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations. Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets. Execute telephone trades accurately and efficiently, adhering...