3 jobs found in Kirriemuir

What you'll do As part of the customer support team, you will play a key role in maintaining contact with priority customers to ensure they receive a high-quality service. You'll work collaboratively with colleagues and contribute to maintaining accurate customer data across internal systems. Key Responsibilities: Handling inbound enquiries from customers registered on the Priority Services Register Providing clear information and guidance using internal systems and processes Managing outbound contact with customers on the Priority Services Register to provide updates or gather essential information What you'll need You'll bring strong communication skills, excellent attention to detail, and the ability to prioritise your workload effectively. Confidence in learning new systems and working with technology is essential. You'll be organised, proactive, and able to work both independently and as part of a team to maintain high standards. Your adaptability will allow you to...

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Glasgow! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...