9 jobs found in Lee-on-the-Solent

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: * Work closely with team members to support daily operations and tasks. * Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. * Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. * Monitor servers and systems to spot and respond to any issues, using the event management tools. * Assist specialist teams with resolving technical problems. * Follow set processes and guidelines to fix incidents and problems. * Provide updates on ongoing incidents, keeping everyone informed. * Contribute to updating knowledge articles, helping improve the service desk’s efficiency. * Help generate reports using data from the service management...

Customer Service Coordinator Havant Temporary - until 24th December 2026 START DATE 24TH AUGUST Do you have good computer skills, confident of the telephone and enjoy providing an excellent customer service? If you are available to start a new role next week and can commit till the end of December 2026 this role could be good for you! You will be working in a team that provide both repairs and maintenance services for planned and reactive works. Duties Deliver excellent customer service when dealing with internal and external customers on the telephone and email Raise and prepare Work Orders containing accurate information for technicians to visit customers properties. Communicate with colleagues in the wider team to help maintain a professional relationship with internal and external customers. Log all written and telephone contacts correctly and in a timely manner on the CRM system. Demonstrate and promote collaborative working. Skills & Competencies Methodical &...

Change Analyst / Change Manager Location: Hursley (2-3 days per week onsite) Rate: £575 per day Inside IR35 (£632.50 per day for candidates holding active SC Clearance) Clearance Requirements: Must be a UK National with a minimum of 5 years' unbroken UK residency . The Role We are seeking an experienced Change Analyst / Change Manager to join a busy IT Service Management environment. You will be responsible for overseeing and coordinating change activity, ensuring governance processes are followed, risks are appropriately assessed, and changes are delivered with minimal impact to business operations. Working closely with technical and business stakeholders, you will play a key role in maintaining effective change enablement processes, supporting governance forums, and ensuring compliance with established service management standards. Key Responsibilities Coordinate and manage IT change activities within a structured Change Enablement framework. Assess risks, impacts and...

Job Type: Full Time Salary: £26,624 per annum / £12.80 per hour Bonus: On-target bonus of £2,400 per annum Hours: Full-time, working on a rotating shift pattern, hybrid working once fully trained. Monday - Friday: Shifts between 8.30am - 7.00pm Saturday: Shifts between 8.30am - 5.00pm Sunday: 9.00am - 5.00pm during the Christmas peak period only Weekend working is on a rota basis, with two days off in lieu when working a weekend. We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand. This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service. You will communicate with customers across a variety of channels including telephone, email and live chat, assisting with everything from new orders and product enquiries through to deliveries and resolving problems with existing orders. Full...

Trainee Customer Service Consultant 📍 Ringwood, Hampshire & hybrid 💷 £26,624 per annum (£12.80 per hour) 🎯 On-Target Bonus: Up to £2,400 per year 📈 Full Training Provided 🚀 Career Development Opportunities Looking for a role where every conversation matters? We're looking for enthusiastic, empathetic and customer-focused individuals to join our growing team as Trainee Customer Service Consultants. You'll have the opportunity to support customers and supporters across a variety of well-known brands and campaigns, helping people through meaningful interactions every day. What You'll Be Doing ✅ Handling customer enquiries via phone, email, live chat and other digital channels ✅ Providing professional, friendly and empathetic support ✅ Resolving customer queries and finding the best solutions ✅ Maintaining excellent service quality and customer satisfaction ✅ Working towards individual and team performance targets ✅ Using multiple systems to accurately manage...

Desktop Support Engineer Location: Central Guildford (Fully on-site) Contract Length: 4 - 6 months Working Hours: Monday-Friday, 9.00am - 5.30pm Salary: £45,000 (£23.07 per hour) We have an exciting opportunity for an experienced IT Support Engineer / Desktop Support Engineer to join a leading, international organisation at their Guildford office to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure. This is a hands on role supporting a busy team with a range of IT issues. We are looking for someone who enjoys working in an on-site setting, liaising with users in person, troubleshooting and resolving a wide range of issues. Key responsibilities include; Provide on-site IT support to users, resolving hardware, software and infrastructure-related issues Troubleshoot and resolve issues...

Customer Service Advisor Temp to Perm - Guildford - £28,000 We're recruiting on behalf of a well-established and growing organisation looking for a Customer Service Advisor to join their friendly and supportive team in Guildford. This is a varied role where you'll be the key point of contact for customers, engineers and service partners, ensuring enquiries and service requests are handled efficiently from start to finish. This is an excellent opportunity for someone with strong customer service skills who enjoys problem-solving, working as part of a team and providing an exceptional customer experience. This is a temp to perm position so we are looking for candidate who can start immediately or with a week's notice. Your responsibilities will include: * Responding to customer enquiries and resolving issues via phone and email. * Coordinating engineer appointments and ensuring service visits are arranged promptly. * Liaising with external service partners and internal...

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Service Advisor: Providing frontline telephone and email support to ensure a smooth journey and high-quality care. Booking appointments for customers as required. Dealing with enquiries, answering queries, calls and escalating to relevant departments. Deal with a high volume of calls and emails each day. Appropriately and sensitively deal with...

IT Support Technician - Bracknell   We're looking for an IT Support Technician to join a busy onsite IT team in Bracknell on a full-time contract basis. You'll provide hands-on support to users across Windows and Mac devices, troubleshoot hardware and software issues, support Microsoft 365 applications and assist with new starter IT onboarding. We're looking for someone with: Previous IT Support, Desktop Support or Helpdesk experience Strong Windows and Microsoft 365 knowledge Hardware/software troubleshooting experience Some Mac/iOS knowledge Excellent customer service and communication skills Location: Bracknell - 100% onsite, with occasional support in Basingstoke Hours: Monday-Friday, 8am-4pm Interested? Get in touch for more information