1 marketing jobs found in Leeds

We are working with a superb forward thinking business who are currently looking for an experienced individual within both areas of Customer Service and Administration to work within a small team and provide excellent customer service. The goal of the role is to increase customer satisfaction, loyalty, and retention and to meet minimum customer expectations and will provide an initial 12 months cover for maternity. Within this position, you’ll be: Taking customer phone calls, dealing with queries and handling complaints Assisting with the completion of orders, identifying anything required and helping plan deliveries Resolving customer complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure a successful resolution Keeping accurate records of customer interactions, processing customer accounts and archiving documents Identifying and assessing customer needs to achieve satisfaction Providing information on both product and...