2 finance jobs found in Leicester

We are currently looking to recruit a Temp to Perm Customer Service Advisor for our successful client, who offer long term development and opportunities for all. This is a temporary to permanent opportunity for the right candidate. To be considered for the role, you’ll require the following essentials: Proven experience of providing excellent customer service Problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Good working knowledge of CRMs Within this position, you’ll also be: The main focus will be to deal with a range of customer enquiries via telephone and email Ensuring a 1st time solutions approach to each call   Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £13.31 per hour plus Over time if desired Shifts...

We are working with a superb forward thinking business who are currently looking for an experienced individual within both areas of Customer Service and Administration to work within a small team and provide excellent customer service. The goal of the role is to increase customer satisfaction, loyalty, and retention and to meet minimum customer expectations and will provide an initial 12 months cover for maternity. Within this position, you’ll be: Taking customer phone calls, dealing with queries and handling complaints Assisting with the completion of orders, identifying anything required and helping plan deliveries Resolving customer complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure a successful resolution Keeping accurate records of customer interactions, processing customer accounts and archiving documents Identifying and assessing customer needs to achieve satisfaction Providing information on both product and...