24 jobs found in London Borough of Merton

About the Role We are looking for a proactive 1st / 2nd Line Support Analyst to join our dynamic IT team in London. This is a hybrid role requiring a mix of remote work and days in our London office. You will provide essential technical support across our corporate and store systems. Because of the fast-paced nature of our business, previous experience working within a retail environment is highly desirable. Key Responsibilities * Act as the first point of contact for all IT disruptions and service requests. * Troubleshoot hardware, software, and network issues for remote and office-based users. * Support retail-specific systems, EPOS terminals, and store peripherals. * Escalate complex technical issues to 3rd line teams when necessary. * Log, track, and update all support tickets accurately within the service desk system. Skills and Experience Required * Proven experience in a 1st or 2nd line IT support role. * Strong technical knowledge of Windows OS,...

Customer Operations Manager (Heat Networks) | 12-month Contract | London (Hybrid) | Inside IR35 | ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partners / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs,...

Customer Service Administrator Salary: £30,000 Location: Canary Wharf Hours: Monday - Friday 9am -5:30pm - full time office based Perks: Social events, Christmas and Summer parties, office snack and treats! We are currently looking for a Customer Service Administrator to join a busy and professional team based in the heart of Canary Wharf. This is an excellent opportunity for an organised and customer-focused individual who enjoys delivering exceptional service while supporting day-to-day administrative operations. The successful candidate will play a key role in ensuring customer enquiries are handled efficiently and accurately, contributing to a positive customer experience. Duties: - Acting as the first point of contact for customer enquiries via phone, email and online channels - Providing outstanding customer service and resolving queries in a timely and professional manner - Processing customer requests, orders and documentation accurately - Maintaining and updating...

OverviewWe are looking for a junior IT Support Engineer to provide day-to-day technical support across the business. This is a hands-on role focused on user support, Microsoft 365 administration, hardware setup, and resolving common IT issues.Ideal for someone with IT support experience looking to continue developing their career in a supportive environment. Details Location - Chiswick (London) Duration - Initial 3 months On-site requirements - 5 days Rate - £150-£190 / day Inside IR35 via Umbrella Responsibilities Provide 1st line IT support to end users. Set up and configure laptops, monitors, and other IT equipment. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Troubleshoot hardware, software, and connectivity issues. Assist with user onboarding and account setup. Log, manage, and resolve support tickets. Maintain IT assets and equipment. Experience Required Previous experience in an IT Support, Service Desk, or Helpdesk role. Good...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Are you ready to be part of an exciting journey working for a company that supply and install smart electric vehicle (EV) home chargers? Our client is on a mission to accelerate the global transition to clean, affordable energy-and they're looking for someone like you to help make it happen. As a Customer Operations Executive, you'll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience. If you're a motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you. Job Title: Temporary Customer Operations Executive Location: Covent Garden (Hybrid) - 2 days from home and 3 days in the office Start Date: ASAP Duration: 3 months + Pay Rate: £14.85 per hour Working Pattern: Full-time role 3 days in the office, 2 days working from home Approximately 2 weekend days per month - 1 Saturday and 1 Sunday per month Working Hours: Monday to...

Customer Sales & Support Advisor - Summer Temporary Role Central London (Hybrid - 2 Days in Office, Finsbury Circus) £14.00 per hour + Holiday Pay Start Date ASAP - Mid/Late September | Monday-Sunday, 9am-5.30 pm This role will involve weekend work on a rota. Days off in Lieu will be provided. Are you a student, customer and sales driven individual or recent graduate looking to gain valuable office experience this summer? Do you thrive in a fast-paced, customer-focused environment? We're working with a leading company in the property sector who are seeking enthusiastic individuals to join their vibrant team as Customer Sales & Support Advisors. The Role Following in-office training at their Central London office, you'll work mostly from home with two days per week in the office. All equipment will be provided. You'll be: Handling inbound and outbound customer queries via phone, email, and live chat Responding to booking enquiries and resolving issues efficiently...

Customer Service Advisor - Financial Services | City of London Salary: £16.00 per hour Hours: 2pm - 11pm | Hybrid - 3 days office, 2 days home Location: City of London - Amazing office with free breakfast and lunch. Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it. We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one. What you'll be doing Handling inbound calls from customers about accounts, payments and transactions Resolving queries first time where possible, and escalating appropriately where not Accurately recording customer information and case notes on internal systems...

BBS Recruitment is an independent recruitment agency specialising in Transport & Logistics, Social Care, Public Sector, and Commercial recruitment. We are currently recruiting for an experienced Customer Service Agent to join our client’s team based in Islington. The ideal candidate will have at least one year’s experience working within a local authority environment and be confident providing high-quality customer service to residents and service users This is an excellent opportunity to join a busy and supportive Contact Centre, providing a high-quality customer service to residents across the borough. As the first point of contact, you will play a vital role in delivering an efficient, professional, and compassionate service to members of the public. Key Responsibilities of the Call Centre Advisor: * Answer incoming telephone calls from residents, providing a professional, friendly, and efficient service. * Respond to enquiries relating to council services, housing,...

Temporary Customer Service Advisor - Redhill Location: Redhill Contract Type: Temporary Salary: £13.00 We're looking for a friendly, organised, and proactive Customer Service Advisor to join a supportive team on a temporary basis. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering excellent service. Key Responsibilities Handle inbound customer queries via phone, email, and live chat Resolve customer issues efficiently, aiming for first-contact resolution Accurately log calls and update customer records on our CRM system Liaise with internal departments to ensure customer needs are met Process orders, returns, and complaints in line with company procedures Maintain a professional and positive manner at all times What We're Looking For Previous experience in a customer service or contact centre role (preferred but not essential) Excellent verbal and written communication skills Strong...

Audio-Visual & IT Support Specialist Location: West London (On-site, 5 days/week) Contract: 12-Month FTC Day rate: £188 - £225/day About the Role We are working with one of our clients to look for an AV & IT Support Specialist to manage day-to-day multimedia infrastructure and end-user computing across their primary West London hub and regional branches. In this dual-function position, you will maintain seamless meeting room technology, support live corporate events, and deliver top-tier technical helpdesk assistance to internal staff. Key Responsibilities AV Systems & Event Execution: Oversee, audit, and troubleshoot video conferencing units, sound mixing consoles, wireless mic systems, and digital signage across all corporate spaces. Operate AV controls during live hybrid broadcasts and staff town halls. Desktop & Workplace Support: Act as an escalation point for Windows 11 and macOS hardware/software tickets, peripheral setups, and mobile device...

Applications Support Analyst (Microsoft 365 & AI) Salary: £45,000 - £55,000 per annum (DOE) Job Type: Fixed-Term Contract (up to 18 Months) Location: Central London Working Pattern: Full-time, Hybrid About the Opportunity We are recruiting on behalf of a prestigious and long-established organisation seeking an Applications Support Analyst (Microsoft 365 & AI) to support the continued development of its digital workplace and business systems environment. This is an excellent opportunity for an experienced support professional who enjoys working across applications, Microsoft 365 technologies, user support, and digital improvement initiatives. The successful candidate will play a key role in ensuring colleagues are supported effectively while helping drive adoption of modern workplace technologies, automation tools, and AI-enabled solutions. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist...

French-Speaking Customer Service Administrator  Location: Egham Hourly Rate: £13.75 per hour Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week) The Opportunity We are seeking a confident and highly organised French-Speaking Customer Service Administrator to join a fast-paced and supportive team. This is a fantastic opportunity for someone from a similar customer service or administrative background who enjoys delivering exceptional service and supporting international clients within a professional environment. You will play a key role in providing high-quality support to European agencies, using both French and English to communicate effectively and ensure an excellent customer experience. What you'll be doing as the French Speaking Customer Service Administrator: Accurately inputting, updating, and maintaining customer records and data Providing professional customer support to European clients in both French and English Handling customer queries efficiently and...

Customer Service Advisor Woking Temp 3 months - with view to go perm £12.84p/h Our client is seeking a Customer Service Advisor to join their busy Customer Service team. As the first point of contact for customers, you will provide advice, guidance, and support on products while delivering an exceptional customer experience. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Duties: Engage with new and existing customers, providing information on appointments Act as the first point of contact for customer enquiries Build rapport and maintain positive relationships with customers Schedule engineer appointments where required Ensure diaries are optimised Handle high volumes of customer calls and emails Use CRM system to track all correspondence Upsell products to customers Requirements: Excellent communication skills, both written and verbal. Strong attention to detail and accuracy....

Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems and making a positive difference with every interaction? We are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team. This is a fantastic opportunity for someone with excellent communication skills who thrives in a fast-paced environment and enjoys providing first-class service across multiple channels. The Role As a key member of the team, you will be the first point of contact for customers and members of the public, responding to enquiries via telephone, email, live chat, social media and post. You will ensure every interaction is handled professionally, accurately and with empathy while maintaining exceptional customer service standards. Duties: Respond to customer enquiries across multiple communication channels. Process customer requests and account updates accurately. Build positive relationships through...

Job Title:                     Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

Customer Service Officer Watford Salary: £30,386 (pro rata) 6 Month Fixed Term Contract, 37 hours per week (office-based) The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within acall centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customerfocused and...

We are currently recruiting Refuse Collectors for on-going temporary assignments with our well established client in the Gravesend area. You will be working alongside a refuse collection vehicle, collecting household waste, recycling items and other collection duties as required. You will be working Monday - Friday with a start time of 7am, finishing at 4pm. Shift end time may vary depending on business needs. Previous experience as a refuse collector is required. If you are interested in this role, please apply today

IT Support Engineer (Help Desk) Location: West Malling Rate: £25.00 - £30.00 per hour (depending on experience) Duration: 2-3 Month Temporary Contract Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am - 5:00 pm) Are you an experienced IT Support Engineer looking for your next contract opportunity? We're recruiting for a hands-on Help Desk professional to join a busy IT team, providing first and second line technical support across a varied desktop environment. This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies. What you'll be doing - Providing first and second line IT support via the help desk. - Diagnosing and resolving hardware, software and networking issues. - Logging, prioritising and managing support tickets through to resolution. - Installing and configuring PCs, laptops, printers, mobile devices...