7 jobs found in Melksham

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 +£575 - £625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management) Act as the primary interface between technical teams, suppliers, and MoD stakeholders Ensure service delivery aligns with MoD policies, security standards, and operational objectives Drive service performance, governance, and reporting (SLAs, OLAs, KPIs) Own Major Incident Management, ensuring...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 +£575 - £625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. 🔧 Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management) Act as the primary interface between technical teams, suppliers, and MoD stakeholders Ensure service delivery aligns with MoD policies, security standards, and operational objectives Drive service performance, governance, and reporting (SLAs, OLAs, KPIs) Own Major Incident Management,...

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

Role: Contract Key Account Manager EMAE Contract Duration: 12 months Hours: 37 hours a week, offering Hybrid Location: Cheltenham Role Overview The successful candidate will manage a portfolio of airline and/or maintenance, repair and overhaul (MRO) customer accounts across the EMEA region. The role acts as a key point of contact for spare parts order management and overall customer relationship management, ensuring high levels of customer satisfaction across multiple product divisions including landing gear, wheels and brakes, and braking, steering and monitoring systems. Key Responsibilities *Manage a portfolio of airline and/or MRO customer accounts within the EMEA region and act as the primary contact for spare parts order management activities. *Maintain and develop strong customer relationships, ensuring a high level of service and satisfaction. *Coordinate with internal departments such as logistics, credit management, warehouse operations and supply chain teams to support...

Do you have strong communication and client relation skills? Would you consider yourself to be organised and great with following processes? If so, we are currently looking for a Customer Contact Specialist to support within a small team for a global medical device company. You would be providing Customer support to ensure all needs are met and resolutions reached efficiently and effectively. Duties and Responsibilities: Managing customer queries via multiple communication channels Organising service bookings for occupational health services Coordination of clinics, managing schedules, and appointments Liaising with suppliers to ensure clinics run successfully Administrative support Role details: Job Title: Customer Contact Specialist Work Location: Abingdon Contract Type: 12 months Start Date: ASAP Salary: £29,250 per annum Hours: 9AM - 5PM (Mon - Fri) Person Specification: Experience within customer service, preferably in appointment scheduling or support Strong...

Job title: Complaint Officer Location: Eastleigh SO50 Start Date: ASAP Contract Type: Temporary (12 weeks + potential to extend) Weekly Hours: 37 hours per week   Job Purpose   We are currently recruiting for a Complaint Officer to join a well-established Complaints Centre of Excellence. This role is key in ensuring customer complaints are handled efficiently, fairly, and with a strong focus on resolution and service improvement.   You will act as the first point of contact for customers, managing complaints from initial acknowledgement through to investigation and outcome, ensuring a high standard of communication throughout.   Key Responsibilities: Act as the first point of contact for customer complaints, managing expectations from the outset Investigate complaints thoroughly and reach fair, evidence-based outcomes Communicate decisions clearly and professionally, both verbally and in writing Build effective relationships with internal departments and external stakeholders...

Talentmark are recruiting for a B2B Associate to join a company in the pharmaceutical industry on a contract basis for 12 months. This is a hybrid role with 3 days per week on-site in Basingstoke.    Salary: £21.67 ph to £28.27 per hour PAYE   B2B Associate Role: Act as a customer triage and first point of contact for inbound customer enquiries Route priority accounts and complex enquiries to the appropriate internal teams. Ensure all interactions and materials shared align with the latest approved brand materials. Accurately document customer interactions, decisions, and outcomes within relevant tracking tools or CRM systems. Manage enquiries currently received via multiple channels.Your Background: Experience in a customer-facing, triage, coordination, or operational role. Ability to assess, prioritise, and route enquiries using defined frameworks. High attention to detail with strong documentation and organisational skills. Familiarity with ABPI Code of Practice or...