4 jobs found in Midhurst

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: * Work closely with team members to support daily operations and tasks. * Help identify, prioritise, and respond to incidents and issues in a timely manner, following clear procedures. * Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. * Monitor servers and systems to spot and respond to any issues, using the event management tools. * Assist specialist teams with resolving technical problems. * Follow set processes and guidelines to fix incidents and problems. * Provide updates on ongoing incidents, keeping everyone informed. * Contribute to updating knowledge articles, helping improve the service desk’s efficiency. * Help generate reports using data from the service management...

Desktop Support Engineer Location: Central Guildford (Fully on-site) Contract Length: 4 - 6 months Working Hours: Monday-Friday, 9.00am - 5.30pm Salary: £45,000 (£23.07 per hour) We have an exciting opportunity for an experienced IT Support Engineer / Desktop Support Engineer to join a leading, international organisation at their Guildford office to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure. This is a hands on role supporting a busy team with a range of IT issues. We are looking for someone who enjoys working in an on-site setting, liaising with users in person, troubleshooting and resolving a wide range of issues. Key responsibilities include; Provide on-site IT support to users, resolving hardware, software and infrastructure-related issues Troubleshoot and resolve issues...

Customer Service Advisor Temp to Perm - Guildford - £28,000 We're recruiting on behalf of a well-established and growing organisation looking for a Customer Service Advisor to join their friendly and supportive team in Guildford. This is a varied role where you'll be the key point of contact for customers, engineers and service partners, ensuring enquiries and service requests are handled efficiently from start to finish. This is an excellent opportunity for someone with strong customer service skills who enjoys problem-solving, working as part of a team and providing an exceptional customer experience. This is a temp to perm position so we are looking for candidate who can start immediately or with a week's notice. Your responsibilities will include: * Responding to customer enquiries and resolving issues via phone and email. * Coordinating engineer appointments and ensuring service visits are arranged promptly. * Liaising with external service partners and internal...

JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible....