9 jobs found in Monmouth

Customer Service Advisor – Ledbury, Herefordshire Hours: 37 per week • Mon–Thurs: 08:30–17:00 (1 hour unpaid lunch) • Friday: 08:30–16:30 (1 hour unpaid lunch) Pay: £12.50 per hour Start: ASAP Location: Ledbury, Herefordshire Contract: Temporary ongoing  We are recruiting a Customer Service Advisor to join a small, friendly and fun team based in Ledbury. This is a fantastic opportunity for someone who enjoys speaking with customers and wants to work in a supportive, relaxed environment. What the role involves: Handling customer enquiries by phone and email Processing orders and updating customer details Using in‑house software systems (full training provided) Providing accurate information and delivering excellent customer support Working closely with a small team to ensure smooth daily operations General administrative tasks as requiredWhat we’re looking for: Previous customer service experience is desirable Strong communication skills and a friendly manner Willingness to...

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of £13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers...

Customer Service Representative Location: Caerphilly, CF83 Pay: £12.21 per hour Contract: 3 months, Full-Time (potential for extension) The Opportunity Are you a natural problem-solver who thrives in a fast-paced environment? We are looking for a dedicated Customer Service Representative to join our dynamic team in Caerphilly. This isn't just about answering phones; it's about becoming an expert for our customers and building lasting relationships through professional, empathetic support. Your Day-to-Day Manage Inquiries: Handle customer questions via multiple channels with speed and professionalism. Problem Solve: Identify customer needs, troubleshoot issues, and provide accurate solutions. Data Management: Use our CRM system to process orders, returns, and exchanges while maintaining precise records. Collaborate: Work closely with cross-functional teams to resolve complex cases and ensure a seamless customer journey. Continuous Growth: Stay up-to-date with industry...

Job Title: Temp Customer Service / Complaints Advisor Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): 8:00am – 4:15pm 9:45am – 6:00pm 11:45am – 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities Handle inbound and outbound customer calls in a fast-paced call centre environment Respond to customer complaints and queries via...

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer! Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of £13.47. About the Role: As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable. Your role will encompass: Resolving customer inquiries at the first point of contact. Gathering information and verifying supporting evidence. Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits. Promoting digital inclusion, helping customers...

Desktop Support Engineer (SC Cleared) Location: Gloucester (100% Onsite) Contract: 6 Months Initially Start Date: March (ASAP) Rate: £200 - £220 per day (Inside IR35) About the Role Our client is seeking an experienced SC Cleared Desktop Support Engineer to join their team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of their IT systems, supporting end-users, and maintaining technical excellence across the organisation. You will be responsible for diagnosing and resolving technical issues, supporting Windows 10/Microsoft Managed Desktop environments, and assisting with IT infrastructure tasks to minimise downtime and enhance productivity. Key Responsibilities Technical Support & Issue Resolution * Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices. * Manage incident queues and ensure timely response to reactive and proactive incidents....

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

Hays are now looking for an IT Support Engineer (2nd Line) for one of our local clients: Circa £150 p/d inside IR35 - Negotiable 1 day a week On-site, 4 days WFH Location is Bath 2 month contract Main Responsibilities include: Troubleshoot common software and desktop issues. Support users with password resets, Microsoft 365 sign‑in, and Authenticator MFA setup/troubleshooting. Provide guidance tailored to users with varying levels of technical knowledge. Document all interactions and resolutions accurately in the ticketing system. Escalate complex issues where necessary while maintaining ownership until resolution. Contribute to a positive support experience, ensuring users feel confident and supported. What We're Looking For: Experience delivering 2nd Line IT Support, ideally in a service desk or remote‑support environment. Strong, practical knowledge of Microsoft 365, including account login workflows. Hands‑on experience with Microsoft Authenticator and MFA troubleshooting....

Job Description: We are searching for a Parts & Aftersales Advisor to join a growing team at a reputable garden machinery distribution company based in Swindon. This role will start following a successful interview. Key Responsibilities: * Assist customers, including members of the public (B2C) and trade clients (B2B), over the phone and online with parts inquiries. * Identify and recommend the correct parts based on customer needs. * Provide technical support and troubleshooting assistance. * Upsell additional products and services when appropriate. * Handle customer complaints and returns professionally. * Process sales transactions using our premier stock system. * Prepare invoices, quotes, and purchase orders. * Coordinate with suppliers and service technicians for part orders. Requirements: * Experience in lawnmower, garden machinery, or automotive parts sales (preferred but not essential). * Excellent communication and customer service...