1 jobs found in Newbury

Customer Service Lead Specialist Location: Newbury Contract Type: Temporary Ongoing Hours: 17.5 hours per week, Wednesday - Friday 2 full days (7 hours each) 1 half day (3.5 hours) Flexibility on which day is the half day and working hours for that dayPay Rate: £13.50 per hour Position Summary The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing contracts and mentoring team members. This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success. Key Responsibilities Manage repair and work orders Organise returns and collections, handle proof of delivery and pricing queries Respond to incoming emails and phone calls professionally Maintain communication with internal and external customers Investigate and resolve invoice and billing disputes Support colleagues across multiple service processes and technical areas Mentor and assist...