32 jobs found in Newcastle-under-Lyme

Customer Service Advisor (Telephone-Based) 📍 Cheshire (Hybrid/Office-based options may apply) 💼 Full-Time | Contract (until at least July 2026) 💰 £18.00 per hour – PAYE / £23.05 per hour – Umbrella We are currently recruiting on behalf of a well-established public sector organisation for a Customer Service Advisor to join their busy and supportive contact centre team. This is an excellent opportunity for an experienced customer service professional with Revenues & Benefits knowledge who thrives in a fast-paced environment and is passionate about delivering high-quality service. The Role As a Customer Service Advisor, you will act as the first point of contact for customers, handling a wide range of enquiries via telephone, with a particular focus on Revenues and Benefits-related queries. Key responsibilities include: * Handling a high volume of inbound customer enquiries via telephone * Responding to queries relating to Council Tax, Housing Benefit, and associated services...

Customer Service Advisor Telford Temporary for 3 months possibly longer £12.30 per hour Monday-Friday 8:30am-5pm, 37.5 hours per week Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team. Responsibilities and duties will include, but not limited to: * Handle incoming customer calls and provide clear, professional assistance * Book and manage appointments related to customer enquiries and service needs * Complete any invoice‑related administrative tasks * Respond to customer enquiries in writing, ensuring timely and helpful communication * Represent the company positively by using strong product knowledge to build trust and enhance customer experience * Maintain accurate and up‑to‑date customer records *...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Incident and Problem Management Analyst Location: Warrington – Onsite Start date: ASAP Contractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rata Duration: 6 months initially Clearance: Must be SC Cleared / SC eligible Role Summary Our client is seeking an experienced Incident & Problem Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‑quality BAU delivery. Key Responsibilities * Act as the main contact for all Incident & Problem Records. * Monitor SLAs, drive incident reviews, and ensure accurate closure. * Lead and chair major incident bridge calls. * Guide Incident Process Coordinators and collaborate with SIAM, ITSM, Service Desk, and business teams. * Manage full major...

One Source Support Assistant Pay rate: £14.82 per hour PAYE Contract Type: Temporary basis, until end of August 2026, with potential to extend. Hours: Monday - Friday, 9am - 5pm with 30 minutes unpaid break. 37 hours per week. Location: Hybrid basis, onsite days to be agreed with manager, based on meeting schedules. About the Role Opus People Solutions are seeking an enthusiastic and motivated One Source Support Assistant on behalf of our Client, Walsall Council, to join the One Source Support Team on a temporary basis. This role is ideal for someone who enjoys interacting with others, has strong analytical abilities, and delivers excellent customer service. You will provide support across the Integrated Enterprise Resource System (IERS), which incorporates Financial, HR and Procurement data. You will help resolve functional issues across system modules and associated applications, ensuring timely, effective, and outcomes-focused solutions. As part of the One Source...

IT Support Analyst Manchester (On site) £(Apply online only) per day (Inside IR35) An IT Support Analyst is required for our client who are based in Manchester. The successful candidate will join the IT Operations team and will be responsible for ensuring the smooth operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands-on experience with Active Directory, Office 365, and both on-premises and cloud environments. Familiarity with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals.Key Accountabilities End-User Support Respond to Service Requests via ticketing system and...

Customer Service Supervisor Swadlincote, up to £34,000 Permanent | Full time, Monday to Friday (flexible start and finish times) Office Based We're working with a growing, well-established business South Derbyshire currently looking to appoint an experienced Customer Service Manager to lead and develop their customer support function. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences while driving team performance. The Opportunity... You'll take ownership of a busy customer service operation, leading from the front to ensure high standards, strong team engagement, and continuous improvement across the function. This role offers real scope to make an impact, influence processes, and shape the customer journey within a business that is continuing to expand. Key Responsibilities: -Lead, motivate, and develop a customer service team to achieve KPIs -Oversee...

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project.  This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team.  Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills:...

German Speaking Customer Service Representative – Sheffield – Up to £29,000 (Hybrid) Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Representative to join their passionate and dedicated team on a 12 month fixed term contract. This is a fantastic opportunity to join a well established and successful business, contributing towards the overall customer experience by supporting across the customer order process.  Benefits:   Flexible working hours 25 days holiday plus BH Hybrid working Competitive salary Excellent working environment Customer Service Representative Responsibilities:   Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation’s products and/or services Working to ensure all orders received are entered into the ERP by order cut-off time Assisting with reviewing and...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Your new company A charity which is dedicated to providing outstanding services across the UK are seeking a customer motivated individual to join their payments' customer service team on a 3 month temporary basis. Your new role Working as part of a small customer service function, you will be the first point of contact for enquiries relating to processing payments and service charges, as well as signposting to other areas of the service. Used to working within SLA timeframes, you will be a diligent and detail orientated individual that holds yourself to account to ensure you act within the agreed timescales. You will be responding to customer enquiries in an omni-channel manner which is inclusive of phone, email and Zendesk web enquiry. In addition, you will be supporting with any administration in the customer portal as required. What you'll need to succeed Prior customer service experience in an omni-channel environment is preferred, however telephony only customer service...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

Join Our Team as a Contact Centre Agent - working from home! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to...

Sue Ross Recruitment are working on behalf of our client, a highly respected international manufacturing specialist, to recruit a German Speaking Customer Service Specialist for a fixed-term contract for 12months. This is an exciting opportunity to join a global business in a key role supporting both UK and international customers. The successful candidate will join a collaborative and high-performing team, delivering outstanding customer service and managing a variety of complex processes including exports and order fulfilment. Key Responsibilities: * Process sales orders accurately and in a timely manner, ensuring cut-off deadlines are met * Handle a wide range of customer queries and resolve complaints across email, phone, and electronic systems * Contribute to projects such as Salesforce implementation, new product launches, and process improvements * Liaise with departments including shipping, planning, warehouse, and sales to support customer satisfaction *...

Are you a technical wizard with a knack for customer service? Have you got a brain for problem solving and a desire to learn? Is this sounding a bit like you… Great news… we’re hunting for an amazing 2nd Line Support Engineer to join a company that is passionate about your development! You’ll be exposed to a massive variation of work and get stuck into some exciting projects Are you ready to step up to the plate and be the best 2nd Line Support Engineer in the land? Get Applying! As a 2nd Line Support Engineer, your responsibilities will include… * Responding to and resolving tickets, customer issues, incidents, and queries * Provide onsite/remote support in positive and proactive manner * Working on a blend of IT support, networking, telecoms and server work * Installing/setting equipment on client site to the highest possible standard * Working with team on issue escalation/troubleshooting 3rd party applications * Taking ownership of assigned and adopting...

Collections Officer – Nottingham - NG / DE postcodes Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on...

Refuge Practitioner (Weekend & Part-Time Roles) Location: Leicestershire (across multiple sites) We are seeking committed and reliable Refuge Practitioners to support the delivery and day-to-day running of refuge accommodation services. These roles focus on ensuring a safe, well-managed, and supportive environment.  Available Positions Weekend Refuge Practitioner  Hours: 13 hours per week Working Pattern: Saturday & Sunday, 8:00am - 4:00pm Location: Leicester City (across two sites) Salary: £14-18 Dependent on Pay Status   Weekend Refuge Practitioner  Hours: 27.5 hours per week Working Pattern: Saturday & Sunday, 8:00am - 4:00pm Location: Leicestershire Salary:  £14-18 Dependent on Pay Status  Refuge Practitioner  Hours: 30.5 hours per week Working Pattern: Saturday & Sunday: 8:00am - 4:00pm Monday - Wednesday: shifts between 8:30am - 6:30pm Location: Leicester City  Salary:  £14-18 Dependent on Pay Status  Temporary to Permanent (Temp to Perm) - with the...

£14.82 per hour Start: 19/01/2026 – 30/03/2026 Hours: Up to 39.5 per week (including walk-around checks) Monday to Friday, 06:45 start Additional Saturday work may be available Based in Rotherham We’re recruiting a skilled LGV Driver to support the safe and efficient collection of waste and recyclables across residential and commercial areas. You will operate a refuse collection vehicle, lead a small crew, and ensure high standards of customer service and safety at all times. Key Responsibilities * Operate a waste collection vehicle safely and efficiently * Lead, supervise and allocate duties to waste collection crew members * Carry out daily vehicle walk-around checks and complete defect reports * Update service information using the Bartec ‘in-cab’ system * Report contamination, missed collections, and service issues * Ensure compliance with all relevant Health & Safety, Drivers Hours, and environmental regulations * Perform...

Collections Officer – Coventry - Must be based in CV, NN postcode) Must have driving license and access to own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You...

Customer Service Alarm Call Handler Location: Leicester (Office-Based) Salary: £13.14 per hour Contract: Temp to Perm Shift Pattern: You'll work a rotating schedule of 6 days on, 4 days off, with shifts structured as follows: * 2 Early Shifts: 7:00am - 3:00pm * 2 Mid Shifts: 3:00pm - 11:00pm * 2 Night Shifts: 11:00pm - 7:00am This equates to a standard 40-hour working week (5 x 8-hour shifts). You'll be required to work bank holidays and maintain flexibility across all shift types. About the Role: As an Alarm Call Handler, you'll play a vital role in ensuring the safety and functionality of client alarm systems. You'll be the sole operator on shift, responsible for monitoring, responding to, and escalating alarms as needed. This role requires confidence, independence, and a high level of responsibility, as you may be the only person in the office during your shift. You'll be part of a 24/7/365 operation, ensuring continuous coverage and rapid response to any alarm triggers. Key...