2 jobs found in Newcastle upon Tyne

Customer Service Representative This position will predominantly be handling telephone queries in relation to the commencement of the annual Garden Waste subscription service. £13.26 per hour 37 Hours per week 9am till 5-00pm We are looking for enthusiastic and dedicated Customer Enabling Services Advocates to join our team. In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful, and compassionate support across various council services. What you’ll do: Handle a variety of incoming enquiries from residents across Sunderland Deliver excellent customer service with professionalism and empathy Provide accurate information and resolve queries efficiently Work collaboratively with colleagues to ensure a seamless customer experience. What we’re looking for: Strong communication and interpersonal skills A calm and patient approach to problem-solving Ability to work in a fast-paced, customer-focused...

Call Centre Customer Enabling Services Advocate £13.26 PER HOUR 35 HOURS PER WEEL You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service. This is a vital role in ensuring the safety and wellbeing of those who rely on our services. Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial. Various hours available 24 hours a day. Attracts Night Rate and Shift Allowance, dependant on hours worked