10 jobs found in Newcastle upon Tyne

Customer Service Representative This position will predominantly be handling telephone queries in relation to the commencement of the annual Garden Waste subscription service. £13.26 per hour 37 Hours per week 9am till 5-00pm We are looking for enthusiastic and dedicated Customer Enabling Services Advocates to join our team. In this role, you will be the first point of contact for a wide range of incoming calls from residents, providing clear, helpful, and compassionate support across various council services. What you’ll do: Handle a variety of incoming enquiries from residents across Sunderland Deliver excellent customer service with professionalism and empathy Provide accurate information and resolve queries efficiently Work collaboratively with colleagues to ensure a seamless customer experience. What we’re looking for: Strong communication and interpersonal skills A calm and patient approach to problem-solving Ability to work in a fast-paced, customer-focused...

The Customer Service Advisor role involves assisting customers with their queries and ensuring a high level of satisfaction. This temporary position requires excellent communication skills and a focus on delivering exceptional service. Client Details The employer is a reputable organisation in their industry, known for its commitment to providing quality services. They value customer satisfaction and strive to maintain a supportive environment for their employees. Description Respond promptly to customer inquiries via phone, email, or in person. Provide accurate information about services to customers. Handle customer complaints professionally and escalate when necessary. Ensure customer records are updated and maintained accurately. Collaborate with team members to improve overall service quality. Profile A successful Customer Service Advisor should have: Previous experience in a customer service role. Strong communication and interpersonal skills. Ability to handle...

Customer Service Advisor Edinburgh - Lasswade £23,500 6 month fixed term contract Full time Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business. Duties: - Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand - Assist clients on order-on-line - Deal with orders in the back office and liaise with logistics - Follow-up on orders and liaise with customers, retail, repair services, buyers, etc - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry - Manage ongoing customer relationships utilizing our CRM tools - Develop collaborative, positive working relationships with staff at our traditional boutiques - Assist customers with after-sales service issues - Be a primary contact for customer inquiries about our products and brand. - Able to communicate concisely our company policies to client - Maintain...

Exciting Temporary Opportunity - Outbound Engagement Officer £13.00 per hour | 2‑month temp contract | Mon-Fri, 10am-4pm (25 hours per week) Looking for a meaningful role where every conversation makes a difference? This is a fantastic opportunity to join a well‑known charity and support their amazing community of fundraisers taking part in walks, runs and challenge events throughout the year. What You'll Be Doing You'll be making up to 50 warm outbound calls per day to individuals who are already supporting the charity. These aren't cold calls - supporters will be expecting to hear from you. Your role is to welcome them, check in on their fundraising progress, offer guidance, and make sure they feel supported every step of the way. You'll also update information on the charity's database, so strong computer skills and attention to detail are essential. Full training on their systems (including Dynamics) will be provided. What We're Looking For Essential: Confident, friendly...

Call Centre Customer Enabling Services Advocate £13.26 PER HOUR 35 HOURS PER WEEL You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service. This is a vital role in ensuring the safety and wellbeing of those who rely on our services. Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial. Various hours available 24 hours a day. Attracts Night Rate and Shift Allowance, dependant on hours worked

Collections Officer – Carlisle - CA Must have driving license and access to own vehicle. Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Technical Architect - Barrow-in-Furness 5 days on-site - £(Apply online only) per day inside IR35 - 4 months "This role requires the successful candidate to undergo and be eligible for UK Security Vetting at SC level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements (5 years). If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds." Be responsible for the completion of assigned works within allocated timeframes * Undertake Project Tasks, supporting both internal and external Project Managers * Undertake NSR tasks to agreed timescales * Possess exceptional customer handling skills Your skills and experience * An in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is...

I am recruiting for an experienced Credit Controller to support my clients' team through a period of growth, you will help to drive their mission of delivering exceptional service while minimising financial risk. If you’re someone who thrives on reducing financial losses through effective debt collection and enjoys building relationships with customers, we want to hear from you! This role is based onsite at my clients' offices in Sowerby Bridge and operates 5 days a week. Why You’ll Love This Role: * Provide a customer-focused service, ensuring clients' needs are met with care and efficiency. * Ensure the timely collection of payments, actively supporting debt collection targets. * Take action to manage overdue debt and monitor customer statuses, reducing potential risks. * Work to maximise customer retention by collecting payments and arranging manageable payment plans, all while minimising bad debt exposure. * Offer support to customers and colleagues with debt,...

Time & Attendance Advisor - 6 month contract - Preston, Lancashire (hybrid-working) - £ph UMB or £ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role The Time and Attendance team provides a service to 30,000 UK based employees by processing and maintaining accurate Time and Attendance records. The role will operate in a busy customer facing environment, dealing with queries of varying complexity from employees and stakeholders in the business. The main objective of this role is to support with queries from employees within agreed service levels and provide high levels of customer service through resolving transactional queries, processing requests and maintaining accurate...