44 jobs found in Newcastle upon Tyne

Role : Customer Service Agent Location: Newcastle upon Tyne, Uk Type : Contract (InsideIR 35) Mode : OnsiteJob Description (Brief Summary of the role) At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account. You will be working 37.5hrs a week, covering between 8am - 8pm Monday to Friday, 9am - 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice. As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service...

Customer Service Representative / Administrator (6 Month FTC) Seaham (On-site) Up to £27,000 per annum (pro rata) 6 Month Fixed-Term Contract Select Talent Group (STG) is partnering with a well-established manufacturing business to recruit a Customer Service Representative / Administrator on an initial 6-month fixed-term contract. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. You'll be at the heart of the business, ensuring orders are managed efficiently from initial enquiry through to delivery, while providing exceptional service every step of the way. The Role Reporting to the Customer Services Supervisor, you'll be responsible for coordinating customer orders, communicating with internal departments, and ensuring customers receive a first-class experience. Key Responsibilities * Process and manage customer orders using the company's ERP/MRP system. * Review and...

We're recruiting for an experienced Leasehold Officer / Service Charge Officer to join a busy Local Authority Housing team. * Pay: £17.85 per hour * Contract: Initial 3 months, with a view to extend * Start Date: ASAP * Working Pattern: Hybrid (2–3 days per week in the office initially) * Office Locations: Richmond, Harrogate or Selby The Role: Working within the Housing Services team, you'll manage a portfolio of leaseholder and housing-related accounts, ensuring effective income collection across a range of tenure types while delivering an excellent customer-focused service. Your responsibilities will include: * Managing leaseholder, service charge and shared ownership accounts. * Recovering outstanding housing-related debts in line with policies and procedures. * Monitoring customer accounts and taking early intervention to prevent arrears escalating. * Negotiating payment arrangements with customers. * Providing advice and support to residents...

Class 2 LGV Driver – Waste & Recycling North Yorkshire - Harrogate Employer: SWIFT Temps Ltd – Driving Recruitment Division Location: Harrogate, HG1 Pay Rate: £17.85 per hour (PAYE) Hours: Tues to Fri 6AM to 4:45PM 40 hours per week Job Types: Full-time, Contract ongoing work About the Role: SWIFT Temps Ltd is currently recruiting for an experienced Class 2 LGV Driver to join the waste and recycling team supporting the local authority in the Harrogate area. This is an ongoing role, offering consistent work and a structured four-day week. Key Responsibilities: * Working as part of the Waste Collection Team based at Harrogate, Claro Road Depo, HG1,you will safely carry out waste collections across the area, this will include the collection of all waste and recyclables from household and commercial properties. * Drive a refuse collection vehicle on assigned rounds * Work as part of a team collecting domestic waste and recyclables * Must be prepared to work as a...

About the Role We are looking for a highly organised and detail-oriented Sales Order Processor to join our client’s team. In this role, you will be responsible for accurately processing customer orders, ensuring excellent customer service, and supporting the sales team with efficient order management. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment. Key Responsibilities * Process customer sales orders accurately and efficiently. * Verify order details, pricing, product availability, and delivery requirements. * Liaise with customers regarding order queries, amendments, and delivery updates. * Coordinate with warehouse, logistics, and production teams to ensure timely order fulfilment. * Generate quotations, invoices, and order confirmations. * Maintain accurate customer and order records within the ERP/CRM system. * Monitor order progress and proactively resolve any issues or...

Courier Trainer (Immediate Start) Location: Leeds, Normanton, Barnsley, Sheffield & Hull Start Date: ASAP ideally Thursday 2nd July Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high [possibility this will last until Xmas 2026. This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role Assist with the efficient allocation of work to couriers. Monitor parcel scanning...

Courier Trainer (Immediate Start) Location: Edinburgh - South Gyle Start Date: ASAP ideally Thursday 2nd July Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high [possibility this will last until Xmas 2026. This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role Assist with the efficient allocation of work to couriers. Monitor parcel scanning activity and courier readiness...

The Scheduler will be responsible for coordinating and managing schedules to ensure the efficient delivery of services within the Energy & Natural Resources sector. This temporary role is based in Preston and requires strong organisational skills and attention to detail. Client Details The employer is a medium-sized organisation operating within the Energy & Natural Resources industry. They are focused on providing reliable services to their customers while maintaining operational excellence and efficiency. Description Schedule and manage appointments for customer service operations. Communicate with customers to confirm and update bookings. Coordinate with internal teams to ensure timely service delivery. Maintain accurate records of schedules and customer interactions. Respond to scheduling queries and resolve any issues promptly. Optimise scheduling to maximise operational efficiency. Ensure compliance with company policies and industry standards. Provide...

Customer Service Advisor Manchester City Centre £14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) ________________________________________ The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. ________________________________________ Key Responsibilities * Handling inbound and outbound customer enquiries via phone and email * Providing professional and efficient support to resolve customer queries * Updating customer records accurately on internal systems * Investigating and resolving issues in a timely manner * Working collaboratively with internal teams to ensure a high level of service delivery * Maintaining compliance with company policies and data protection standards...

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer...

Job Advertisement: Client Service Representative Location: Manchester Working Pattern: Full Time Duration: 6 months (Potential extension) Our client, a leading global financial services organisation, is looking for a dedicated Client Service Representative to join their Wealth Services Operations team. This is an exciting opportunity to be part of a dynamic, next-generation ecosystem that leverages advanced data analytics and digital tools to create unparalleled wealth experiences for clients. Key Responsibilities: As a Client Service Representative, you will play a crucial role in enhancing the client experience by: Client Engagement: Independently assist clients by responding to complex inquiries via phone, email, and other channels regarding our client's products, services, and procedures. Technical Assistance: Address client questions about product features and provide technical support for complex issues escalated by junior team members. Issue Resolution: Research and...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

We're Hiring: Operations Customer Service Coordinator Location: Immingham Docks Pay Rate: £13.21per hour Hours: 40 hours per week / Monday to Friday Are you organised, proactive, and passionate about delivering outstanding customer service? We're looking for an Operations Customer Service Coordinator to join our team and support the smooth running of our operations while ensuring a first-class customer experience. About the Role This is a varied and fast-paced role where you'll play a key part in supporting operational activities, managing processes, and building strong relationships across internal teams and external stakeholders. You'll help ensure efficiency, safety, and continuous improvement within the department. Key Responsibilities Operations & Customer Service: Become fully proficient in company systems, ensuring compliance with internal and legislative requirements Maintain accurate records and provide updates to the Line Manager when required Monitor process...

Courier Trainer (Immediate Start) Location: FALKIRK Start Date: ASAP ideally Thursday 2nd July Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high [possibility this will last until Xmas 2026. This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role Assist with the efficient allocation of work to couriers. Monitor parcel scanning activity and courier readiness throughout the...

Service Manager / Scrum Master £500 per day (Inside/Umbrella) 6-Month Contract Hybrid (Sheffield) / Remote We’re hiring a Service Manager / Scrum Master to support a HE platform, working across key application workstreams. This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change. What you’ll do: Oversee day-to-day IT application service operations  Manage incidents, problems, changes, and service performance Maintain reporting and ensure ITIL compliance Coordinate with technical teams, vendors, and stakeholders Facilitate Scrum ceremonies and remove delivery blockers Coach teams on Agile best practice Support backlog refinement and future sprint planning What we’re looking for: Strong ITSM / Service Managament background Solid experience with ITIL processes Proven Scrum Master experience Strong stakeholder management skills Strong JIRA...

Customer Service Advisor - 4 on / 4 off | 7am-7pm | Temp to Perm This role is the first point of contact for clients reporting maintenance issues, ensuring every request is logged accurately and handled with professionalism. You'll support the full end‑to‑end process, helping deliver a smooth and efficient service. Key Responsibilities Answer inbound customer calls and provide clear, supportive guidance. Log, track, and manage jobs using internal systems with high accuracy. Raise service requests and route them to the correct internal teams. Update customers on outstanding jobs, progress, and contract entitlements. Run reports to monitor workflow and job progression. Liaise with internal departments and subcontractors to keep jobs moving. Chase and escalate outstanding tasks when required. Maintain strong professionalism and customer care at all times. Complete administrative tasks with excellent attention to detail. If interested please apply with your CV or Call...

Customer Service & Connections Advisor Location: Cambuslang Hourly rate: £13.29, increasing after 6 months. Job Type: Full-Time, ongoing temporary role About the Role We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships. Key Responsibilities Respond to customer enquiries via phone, email, and online channels. Provide accurate information and resolve customer issues in a timely manner. Build and maintain positive relationships with customers and stakeholders. Update customer records and maintain accurate system data. Escalate complex queries where...

Courier Trainer (Immediate Start) Location: FALKIRK Start Date: ASAP ideally Thursday 2nd July Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high [possibility this will last until Xmas 2026. This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role Assist with the efficient allocation of work to couriers. Monitor parcel scanning activity and courier readiness throughout the...

Job Title: Billings & Collections Specialist (Temporary Contract – Immediate Start) Location: Remote Salary: £29,000 annual equivalent (£15/hour) Overview A global organisation is seeking an experienced Billings & Collections Specialist to join its finance team on a temporary contract basis with an immediate start required. This role is responsible for managing the end-to-end billing and collections cycle across a diverse customer base, including both B2B and B2C channels. The successful candidate will play a key role in ensuring accurate invoicing, timely cash collection, and maintaining a healthy accounts receivable ledger in a fast-paced, international environment. This position is ideal for a proactive, detail-oriented finance professional who is comfortable handling high volumes of transactions and working independently in a remote setting. Key Responsibilities Billing & Invoicing Prepare and issue invoices for customers across multiple service lines in...

As a Customer Service Advisor, you'll play a key role in supporting customers across multiple channels including phone, email and online platforms. Working in a fast paced environment, you will handle a wide range of enquiries, from general questions to more complex issues, always delivering a high standard of service. You'll be responsible for resolving customer concerns efficiently and empathetically, ensuring each interaction leaves a positive impression. The role requires strong communication skills and the ability to adapt your approach depending on the customer and situation. Day to day, you'll liaise with internal teams to gather information and help resolve queries, as well as identify recurring issues and highlight potential improvements to processes and service delivery. No two days are the same, and you'll need to be comfortable managing a varied workload. This position offers the opportunity to gain valuable experience working with multiple systems and communication...