4 customer service jobs found in Norwich

IT Service Desk Analyst Location: Norwich Contract Type: Temporary Hourly Rate: £17.21 p/h, paid to Umbrella Contract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk Analyst to join their Digital Services team. This is an excellent opportunity for individuals looking to contribute to a customer-focused environment while providing essential IT support. Key Responsibilities: Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical and corporate customers. Collaborate effectively with the Service Desk team to act as an interface between the business and support teams, ensuring a seamless service experience. Support over 3,000 customers and manage a significant volume of technical hardware, achieving a first-time fix rate for approximately 4,500 calls each month. Accurately detect,...

Belmont Recruitment are currently looking for an IT Support Assistant to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities * Provide 1st line IT support to customers by telephone and other support channels. * Act as the first point of contact for IT incidents, service requests and technical queries. * Log, record, classify and prioritise incidents accurately in line with Service Desk procedures and SLAs. * Investigate and diagnose a range of hardware, software, application and network issues. * Resolve incidents at first point of contact wherever possible or provide suitable workarounds. * Escalate incidents to the appropriate specialist team where required. * Provide clear technical advice and guidance to customers, including "how-to" support. * Monitor and track incidents, keeping customers informed of progress and managing expectations. You should...

Belmont Recruitment are currently looking for a 2nd Line Endpoint Engineer to join a NHS Trust on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday. Key Responsibilities * Provide 2nd line technical support to customers across Norfolk and Suffolk. * Investigate, diagnose and resolve hardware and software incidents. * Provide remote and on-site technical support where required. * Maintain and improve computer hardware and software to support customer productivity. * Troubleshoot a range of desktop, laptop and end-user technology issues. * Respond to incidents and problems efficiently, ensuring a high level of customer service. * Escalate complex technical issues appropriately and work collaboratively with other IT teams. About You * Experience providing 2nd line technical support. * Good knowledge of desktop hardware and software. * Experience supporting end users both remotely and...

gap personnel is recruiting Inbound Operators for our prestigious client based in Wymondham. The site provides inbound and outbound document services, including printing, mailing, document capture, storage, and key support functions. Pay Rate: £12.71 per hour, Overtime £19.07 per hour Hours: Monday to Friday, 8:00am - 16:00pm - 37.5 hours per week, 30 minute break per day Type: Temporary to permanent for the right candidate Location: Wymondham, Norfolk - NR18  Start date: Interviews will take place ASAP  Key Responsibilities: Hands-on role using basic machinery and computer systems (Excel, Word, and internal systems) Work to set targets for speed, accuracy, and quality Receive and security-check incoming mail Scan and process paper documents Index, store, and manage electronic documents Respond to helpdesk queries when needed Follow Service Level Agreements (SLAs) and quality standards Provide support or supervision when required Be flexible and help with different tasks as...