45 jobs found in Oldbury

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Job Title: Customer Care Advisor Location: Sutton Coldfield Contract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation) Salary: £13.00ph About Our Client: A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers. Responsibilities: Handle inbound enquiries and sales from prospective customers interested in our plan services. Follow up on email leads and make outbound calls to warm prospects. Operate within FCA regulatory guidelines, ensuring compliance without hard-selling. Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free. Participate in a rigorous QA process with monitored calls and feedback. Excellent customer service skillsEssential (Knowledge, skills, qualifications, experience): Previous contact centre experience, both inbound and outbound. Strong...

Credit Controller required on a temporary basis in Solihull. You would be responsible for the proactive collection of outstanding customer invoices. The role focuses primarily on contacting customers to secure payment, resolving payment queries, and reducing aged debt while maintaining professional customer relationships. Key Responsibilities Proactively chase outstanding invoices via telephone, email, and other communication methods to ensure timely payment. Maintain regular contact with customers regarding overdue balances. Reduce debtor days and keep aged debt within company targets. Record all collection activity accurately within the accounting or CRM system. Identify payment issues and escalate where necessary. Resolve basic invoice or payment queries by liaising with internal departments where required. Send customer statements, reminder letters, and payment requests. Monitor and follow up on payment plans where agreed. Maintain professional and...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.21ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and...

Customer Excellence Co-ordinator Kenilworth, Warwickshire About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. As we go through an exciting period of growth, we are now looking for a Customer Excellence Co-ordinator to join us on a full-time basis for a fixed-term contract from April 2026 to September 2026. The Benefits - Salary of £28,000 per annum - 25 days’ annual leave, increasing with service - Defined contributory pension scheme or pension auto-enrolment scheme - Professional development and career growth opportunities - Collaborative and friendly work environment - Employee assistance scheme - Hapi – employee benefits and wellbeing platform - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free...

Customer Service Advisor Telford Temporary for 3 months possibly longer £12.30 per hour Monday-Friday 8:30am-5pm, 37.5 hours per week Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team. Responsibilities and duties will include, but not limited to: * Handle incoming customer calls and provide clear, professional assistance * Book and manage appointments related to customer enquiries and service needs * Complete any invoice‑related administrative tasks * Respond to customer enquiries in writing, ensuring timely and helpful communication * Represent the company positively by using strong product knowledge to build trust and enhance customer experience * Maintain accurate and up‑to‑date customer records *...

Service Administrator, Coventry Salary – £25,000 pro-rated Maternity Contract – Minimum 6 months Job Description * Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics – Navision * Receive customer requests and prepare documents related to processing returns, servicing and exchanges * Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory – stock release/stock return forms * Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation * Schedule Field Service repair calls and co-ordination of Field Service Engineers * Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes * Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management...

Collections Officer – Coventry - Must be based in CV, NN postcode) Must have driving license and access to own vehicle Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You...

German speaking Customer Service Representative 6 month Fixed Term Contract £30,000 pro rata Ruddington, Nottingham Our client is a global manufacturing business based in Ruddington. We are looking for a German speaking Customer Service Advisor to join the team for a 6 month fixed term contract. Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination - both externally with assigned accounts and internally with other company functions. The primary focus of this role will be the protection and growth of business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts. Responsibilities: * Where price lists, pricing tools or standard pricing exists, issue...

Customer Service Advisor Nottinghamshire   £130.78 per day To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service. Provide basic advice, contacts and general information on council services and those of partner organisations. To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service. To escalate issues to line management in a timlely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence). To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required. To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is...

Collections Officer – Nottingham - NG / DE postcodes Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are available to be on...

We’re growing – and on the hunt for ambitious Call Centre Operators to join our central Talent Acquisition team in Chester. If you're confident and thrive in a fast-paced, target-driven environment. In that case, this is your opportunity to join a forward-thinking agency that genuinely invests in it's people and their progression. Job Details: Pay: £12.50 to £13.50 per hour DOE Hours of Work: Monday to Friday, 8:00 AM to 5:30 PM Duration: Temporary Job Role: As a Call Centre Operator, you will be part of a high-energy Talent Acquisition team responsible for sourcing and screening top talent across a variety of vacancies. You will support the team by handling a high volume of inbound enquiries from job seekers, conducting initial screening calls with applicants, and making outbound calls to candidates who have uploaded their CVs to job boards. Essential Skills, Experience, or Qualifications: Previous experience in a phone-based role. Strong personality with confidence,...

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth...

Customer Service Retention Specialist (Complaints) Certain Advantage is hiring for a Customer Service Retention Specialist (Complaints) based in Stockport. The role is a temp to perm role.  The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,   The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing complaints team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Complaint Logging Accurately log all customer complaints and concerns ensuring escalation Follow up and resolution as needed. Handling and organising complaint information through different channels and systems. Actively follow up any complaints to ensure...

Customer Service Advisor Swindon Monday to Friday 0900 – 1700 £13 per hour paid weekly every Friday Starting early April 2026 contract until September 2027 Evoke Staffing are seeking multiple Customer Service Advisors on a contact basis to start April 2026 up until September 2026. The Customer Service Advisors will be responsible for providing customers with an efficient service via telephone, email and other channels. Duties: * Handle incoming and outbound enquiries at first point of contract through calls, email, webchat and social media channels. * Assist with any requests regarding products and services. * Process payments accordingly and accurately. * Liaise with other departments to achieve goals. * Undertake other tasks defined by line manager. * Administer all information to business systems accordingly. To secure this role, it would be a big advantage if you have previous experience working an Customer Advisor, within an office environment. It...

Customer Service Advisor Monday to Friday, 9am-17.30pm Swindon Our client is currently recruiting for a temporary candidate to join their team, this will turn in to a permanent role for the right candidate. Activities of the Role: * Offering advice and guidance to customers * Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate * Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues * To maintain effective means of communication at all times * To ensure that customers receive an excellent level of customer service * To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a 'one stop' service for query resolution * To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work...

Outbound Customer Services Advisor Swindon Initially temporary with permanent potential Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis Salary is dependent on experience We are currently recruiting for an Outbound Customer Services Advisor to join our client based in Swindon. Principle Accountabilities Outbound Sales: * Engage with new leads to initiate conversations * Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role. * Identify customer needs and propose suitable solutions. * Consistently achieve and exceed assigned targets and KPIs. * Maintain accurate and detailed records of calls and sales activities in the CRM system. * Proactively follow up on leads generated through marketing campaigns. Inbound Customer Support: * Handle incoming calls from customers with a proactive approach to understanding their requirements. * Resolve customer concerns promptly and...

IT Support Technician Manchester - 5 days a week on-site 3 month contract £120 per day (inside IR35)Our client is currently hiring for a IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with strong helpdesk and desktop support experience to make an immediate impact. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Support Windows 10/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations.Requirements: Previous experience in a 1st Line Support or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS, and basic networking concepts. Excellent...

Job Title: Customer Service Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office, one day WFH) Salary: 31500 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Ready to build a career with one of the UK's most recognised financial institutions? We're recruiting confident and customer-focused individuals to join a dedicated customer operations team supporting shareholders and clients. This opportunity offers structured training, ongoing development, and a clear pathway into a permanent role. The Opportunity As a key member of the support team, you'll act...

Join Our Team as a Customer Service Advisor! Are you passionate about providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you! Our client is looking for dedicated Contact Centre Agents to join their team temporarily and deliver exceptional support to customers. Position: Customer Service Advisor Contract Type: Temporary ongoing Working Pattern: Full Time - Shifts between 7am and 7pm Location: Working from Home What You'll Do: Provide first-rate service through inbound calls from customers regarding their accounts. Assist customers via Digital Mail Service and Web Chat. Update systems while handling sensitive customer data. Guide customers to the right resources and escalate inquiries as needed. Resolve customer queries at the first point of contact, utilising your excellent communication skills.What We're Looking For: Strong customer service background...