6 jobs found in Oswestry

Customer Service Advisor Telford Temporary for 3 months possibly longer £12.30 per hour Monday-Friday 8:30am-5pm, 37.5 hours per week Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team. Responsibilities and duties will include, but not limited to: * Handle incoming customer calls and provide clear, professional assistance * Book and manage appointments related to customer enquiries and service needs * Complete any invoice‑related administrative tasks * Respond to customer enquiries in writing, ensuring timely and helpful communication * Represent the company positively by using strong product knowledge to build trust and enhance customer experience * Maintain accurate and up‑to‑date customer records *...

We are seeking a dedicated Customer Service Advisor to provide exceptional support in the not-for-profit sector. This temporary position requires a customer-focused individual to handle enquiries and ensure a seamless experience for service users. Client Details The organisation operates within the not-for-profit sector and is recognised for its commitment to supporting the community. As a small-sized organisation, it offers an engaging environment where employees can make a real impact. Description Respond to customer enquiries promptly and professionally via phone, email, and other communication channels. Provide accurate information and resolve issues effectively to ensure customer satisfaction. Maintain detailed records of interactions and follow up on outstanding queries. Collaborate with internal teams to address and resolve customer concerns. Assist in improving processes to enhance the customer experience. Ensure compliance with organisational policies and procedures....

Job Description Job Title: Customer Service Representative Location: Liverpool City Centre (Office based) Contract Length: 6 months Payrate: £12.33/hr. Hours: Full time, 37.5 hours per week, Monday - Friday, shift patterns between 8.00am - 6pm What you'll be doing: Taking a high volume of inbound calls from a wide range of members and their beneficiaries After your in-depth training period you will be able to manage a wide range of queries within agreed service levels. Working in your team, you'll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment. Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to manage every call efficiently. What we're looking for: Proven customer service experience. Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members. Great passion for customer...

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

12-Month FTC (Maternity Cover) £32,000 – £35,000 | Full-Time | Office-Based Are you an experienced Customer Service or Customer Success Manager with strong hands-on expertise in Zendesk? I’m working exclusively on behalf of a well-established, fast-growing organisation seeking a confident and capable Customer Experience Manager to lead their support function during a 12-month maternity cover. This is a fantastic opportunity for someone who thrives in a structured, KPI-driven environment and enjoys improving systems, processes, and team performance. This is a full-time, office-based role, with an ideal start within the next 4–6 weeks to allow for a detailed and structured handover. The Role You will take full ownership of the customer support function, overseeing day-to-day operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: * Leading and overseeing the Customer Service team to ensure KPI and SLA...