18 jobs found in Penicuik

Technical Support Officer Local Authority | Hybrid Working | 6-Month Contract | Competitive Hourly Rate A Local Authority is seeking a Technical Support Officer to provide day-to-day support across a busy Planning Administration service, assisting users, resolving system issues, and supporting the effective operation of the DEF planning system. This role is ideal for a customer-focused professional with strong technical and problem-solving skills who enjoys supporting users and improving service delivery. The Opportunity Reporting into the Service Manager, you will provide technical and operational support to officers using the Council's planning systems. You will help maintain service continuity by resolving system issues, supporting users, and ensuring system data remains accurate and accessible. Key Responsibilities * Provide technical support to users of the DEF planning system * Investigate and resolve system-related issues and queries * Log, track, and monitor...

Customer Service & Connections Advisor Location: Cambuslang Hourly rate: £13.29, increasing after 6 months. Job Type: Full-Time, ongoing temporary role About the Role We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships. Key Responsibilities Respond to customer enquiries via phone, email, and online channels. Provide accurate information and resolve customer issues in a timely manner. Build and maintain positive relationships with customers and stakeholders. Update customer records and maintain accurate system data. Escalate complex queries where...

Job Title: Billings & Collections Specialist (Temporary Contract – Immediate Start) Location: Remote Salary: £29,000 annual equivalent (£15/hour) Overview A global organisation is seeking an experienced Billings & Collections Specialist to join its finance team on a temporary contract basis with an immediate start required. This role is responsible for managing the end-to-end billing and collections cycle across a diverse customer base, including both B2B and B2C channels. The successful candidate will play a key role in ensuring accurate invoicing, timely cash collection, and maintaining a healthy accounts receivable ledger in a fast-paced, international environment. This position is ideal for a proactive, detail-oriented finance professional who is comfortable handling high volumes of transactions and working independently in a remote setting. Key Responsibilities Billing & Invoicing Prepare and issue invoices for customers across multiple service lines in...

You must live within the catchment area of Dundee or Perth to be considered Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent. Start Date: 10th of August 2026 You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up) Working 37-40hrs per week Monday - Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday - Fridays (8hr shifts) and Saturday - Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role. Standard hours: £13.49 per hour, overtime: £20.23 per hour. Duties: - Inbound customer service relating to maintenance queries and emergency calls - Logging customer notes on the systems - Troubleshooting to understand the problem and providing first level advice - Taking call out payments over the...

Customer Support Representative Reports to: Team Manager Purpose: This Customer Support Role is aligned to Field Representatives focusing on supporting unattended accounts. The position is dedicated to delivering a high-quality service to channel partners, enabling them to maximise their customer?facing selling time. As the primary point of contact, the Customer Support Representative is responsible for managing opportunities throughout the sales cycle. This includes engaging closely with the sales team, channel partners, and end users to provide timely support, guidance, and visibility on opportunity progress. Scope: This role is responsible for managing a range of customer and partner support activities in an efficient, professional, and service?focused manner. The individual will apply sound judgement, problem?solving skills, and a solutions?driven approach to tasks of varying complexity. They should be able to work independently on most activities while maintaining a calm,...

Role : Customer Service Agent Location: Newcastle upon Tyne, Uk Type : Contract (InsideIR 35) Mode : OnsiteJob Description (Brief Summary of the role) At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account. You will be working 37.5hrs a week, covering between 8am - 8pm Monday to Friday, 9am - 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice. As a Customer Service Agent, you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service...

Customer Service Advisor Red Recruitment is recruiting a Customer Service Advisor in Boldon to join our client, who offer a variety of services. This role is perfect for someone with existing customer service skills and a love of helping customers. The role will involve dealing with inbound and outbound calls to organise with customers the payment of their account to ensure they don't go into arrears. Benefits and Package for Customer Service Advisor: Salary: £12.71 Per Hour Hours: Monday - Friday, Office Hours Contract: Temporary with potential to become permanent Start Date: 02/02/2026 Location: Boldon, Sunderland Competitive Holiday Opportunity to progress personally and professionally Achievable targetsKey Responsibilities of Customer Service Advisor: Ensure customer contacts (telephone and written) are responded to within agreed timescales Process orders and caldulate price breakdowns and timescales Exceed individual productivity levels from targets set Outbound call...

Customer Service Representative / Administrator (6 Month FTC) Seaham (On-site) Up to £27,000 per annum (pro rata) 6 Month Fixed-Term Contract Select Talent Group (STG) is partnering with a well-established manufacturing business to recruit a Customer Service Representative / Administrator on an initial 6-month fixed-term contract. This is an excellent opportunity for someone who thrives in a fast-paced manufacturing environment and enjoys building strong customer relationships. You'll be at the heart of the business, ensuring orders are managed efficiently from initial enquiry through to delivery, while providing exceptional service every step of the way. The Role Reporting to the Customer Services Supervisor, you'll be responsible for coordinating customer orders, communicating with internal departments, and ensuring customers receive a first-class experience. Key Responsibilities * Process and manage customer orders using the company's ERP/MRP system. * Review and...

Class 2 LGV Driver – Waste & Recycling North Yorkshire - Harrogate Employer: SWIFT Temps Ltd – Driving Recruitment Division Location: Harrogate, HG1 Pay Rate: £17.85 per hour (PAYE) Hours: Tues to Fri 6AM to 4:45PM 40 hours per week Job Types: Full-time, Contract ongoing work About the Role: SWIFT Temps Ltd is currently recruiting for an experienced Class 2 LGV Driver to join the waste and recycling team supporting the local authority in the Harrogate area. This is an ongoing role, offering consistent work and a structured four-day week. Key Responsibilities: * Working as part of the Waste Collection Team based at Harrogate, Claro Road Depo, HG1,you will safely carry out waste collections across the area, this will include the collection of all waste and recyclables from household and commercial properties. * Drive a refuse collection vehicle on assigned rounds * Work as part of a team collecting domestic waste and recyclables * Must be prepared to work as a...

Customer Service Advisor Our client based in Bradford is seeking a friendly, professional, and organised Customer Service Advisor to join their team. This is a fantastic opportunity for someone who enjoys helping customers, managing enquiries, and providing excellent service in a fast-paced environment. As the first point of contact for customers, you will play a key role in maintaining strong relationships and ensuring all enquiries are handled efficiently and professionally. Key Responsibilities * Answer incoming customer telephone calls and provide a high level of customer service. * Respond to customer enquiries via email in a timely and professional manner. * Process and update customer information using the company's in-house system. * Handle customer queries, complaints, and requests effectively. * Liaise with internal departments to ensure customer requirements are met. * Maintain accurate records of customer interactions and communications. *...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose: This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: * Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and...

Customer Service Advisor Manchester City Centre £14.50 per hour 37.5 hours per week (Monday - Friday) 12-week temporary contract (potential for extension) ________________________________________ The Role We are currently recruiting for a Customer Service Advisor to join a busy and fast-paced team based in Manchester City Centre. This is an excellent opportunity for someone with strong communication skills who is passionate about delivering exceptional customer service. ________________________________________ Key Responsibilities * Handling inbound and outbound customer enquiries via phone and email * Providing professional and efficient support to resolve customer queries * Updating customer records accurately on internal systems * Investigating and resolving issues in a timely manner * Working collaboratively with internal teams to ensure a high level of service delivery * Maintaining compliance with company policies and data protection standards...

Customer Service Advisor Team Lead Salary: £14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer...

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Refuse Collectors Required – Mochdre – Immediate Starts Available** Hexagon Recruitment are recruiting on behalf of our client based in Mochdre for the position of Refuse Collector. Our client operates a busy waste and recycling service and is looking for reliable and hardworking individuals to join their team. Pay Rate: £13.05 per hour Hours: Monday to Friday, 7:00am – 3:00pm *Please note that this role will include working Bank Holidays.* The Role Working as part of a refuse collection team, you will be responsible for collecting household waste, recycling, and food waste throughout the Conwy area. This is a physically demanding, outdoor role that involves working in all weather conditions. What We're Looking For * Previous experience in a similar role is preferred * Reliable and punctual individuals with a strong work ethic * Candidates who are comfortable with physically demanding work * Ability to work effectively as part of a team Full training will be provided for...

Welsh Speaking Team Support Advisor 📍Llandudno Junction 💷 £15.10ph 📅 Temporary Contract - 3 Months Minimum ⏳ Likely Extension 🗣️ Welsh Language Essential Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence? We're recruiting on behalf of a government body for a temporary Team Support Advisor to join a busy frontline support team.This is a varied role where you'll act as the first point of contact for members of the public and businesses, providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems. What you'll be doing: Handling customer enquiries in both Welsh and English Providing first-line support for digital services, including password resets and account access issues Diagnosing customer needs and resolving enquiries at first point of contact where possible Escalating more complex issues to specialist teams Updating and maintaining accurate...

D365 CE Functional Consultant | 12-Month Contract | Macclesfield Hybrid We’re supporting a major name in the insurance sector with the search for an experienced Dynamics 365 Customer Engagement Functional Consultant to join on an initial 12-month contract. This is a high-impact role for someone who can bridge business and technology, lead stakeholder conversations, and help shape how D365 CE supports customer journeys, sales, and service operations. Contract details * Role: D365 CE Functional Consultant * Length: 12-month contract * Location: Macclesfield * Working pattern: Hybrid, 2–3 days onsite per week * Client: Leading insurance organisation What you’ll be doing * Lead requirements workshops across Customer Journeys, Customer Service and Sales. * Work closely with business stakeholders to understand current processes and define practical D365 CE improvements. * Document functional requirements, process flows, gaps, enhancements, solution approaches....