1 jobs found in Polegate

Belmont Recruitment are currently seeking a Service Desk Analyst for our NHS client based in Eastbourne. This is a temporary assignment and is full-time working 37.5 hours per week, Monday to Friday. Overview: The role holder will be responsible for providing first line IT support within a busy service desk environment, acting as the first point of contact for incidents and service requests via telephone and online systems. The role holder will log, prioritise and resolve issues where possible at first point of contact, escalating more complex issues to second and third line support teams in line with service level agreements. Main Duties: * Logging, managing and resolving IT incidents and service requests * Providing first line support for desktops, laptops, printers and standard software * Escalating complex issues to appropriate technical teams * Maintaining accurate records of all activity on the ticketing system * Supporting user account management including...