30 jobs found in Poole

Customer Experience Associate Location: Poole Salary: £29,000 - £30,500 Job Type: Full-time, Temporary We're recruiting for a Customer Experience Associate to join a busy customer service team based in Poole. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, solving problems, and building strong customer relationships in a fast-paced office environment. The Role You'll be the first point of contact for customers, handling a variety of enquiries while ensuring every interaction is professional, efficient, and customer-focused. You'll work closely with internal teams to resolve queries, manage orders, and provide an outstanding customer experience. Key Responsibilities Handle inbound and outbound customer calls and emails. Manage customer enquiries, orders, deliveries, returns, and complaints. Update and maintain accurate customer records within the CRM system. Liaise with internal departments to resolve customer queries....

Customer Service Assistant Team Leader - Southampton Location: Southampton, SO15. Salary: £16.62 per hour. Full Time – Monday to Friday – 37 hours (We deliver call handling 24 hours a day so there is a requirement for flexibility with the hours). Contract: Up to October 2026 – possibly beyond. To provide excellent customer service across a range of channels (telecare alarm, telephone and in writing), ensuring that customer experiences are easy, effective and deliver emergency support where appropriate. To handle emergency telecare alarm calls effectively and in line with recognised industry standards. To provide a the best possible first impression of the Council, being professional, positive and clearly communicating with customers. To be part of a team delivering services 24 hours a day, 365 days a year, ensuring business continuity in all situations. To receive calls via the City Telecare Alarm System and to make an effective assessment of the situation giving reassurance...

Start Date: ASAP Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high possibility this will last until Christmas 2026 This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: * Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role * Assist with the efficient allocation of work to couriers. * Monitor parcel scanning activity and courier readiness throughout the day. * Ensure operational processes are followed so parcels are prepared...

Customer Service Advisor Swindon Full-Time – Monday – Friday: 8.00am – 4.45pm - 40 Hours per Week 6-Month Maternity Cover Salary is dependent on experience We are currently recruiting for a Customer Service Assistant to join our client based in Swindon. As a Customer Service Assistant, you'll play a key role in ensuring customers receive the high level of service. No two days are the same. Your responsibilities will include: * Processing customer orders accurately and efficiently. * Responding to customer enquiries and resolving issues in a professional and friendly manner. * Managing shared email inboxes across different departments. * Answering incoming telephone calls and assisting customers with orders and product enquiries. * Processing and dispatching product samples. * Following up customer quotations and making outbound calls to existing and prospective customers. * Building and maintaining excellent customer relationships. * Supporting the...

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

Customer Service Administrator  Location: Yate/ South Gloucestershire (Hybrid) Hours: 08:30am – 5:00pm with a 45-minute lunch Pay rate: £13.90+ per hour Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate) We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries,  This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment. Key Responsibilities: Process customer orders accurately and in line with procedures Manage inbound and outbound customer calls and general enquiries Act as a key point of contact between different sites to ensure smooth order flow and issue resolution Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests Maintain and update order information across...

Please note this is a temporary sick leave until end of August, working hours are Monday - Friday 8.00-4.30 or 9.00 -5.30pm.  Parking available, offices are in Henley-on-Thames  Due to the nature of the financial services; a background and credit check will be required.  Role Purpose To deliver an exceptional client and visitor experience by providing a professional, welcoming, and efficient reception, switchboard, and meeting room booking service. Key Responsibilities Reception Welcome all visitors, creating a positive and professional first impression Register visitors using the visitor management system and notify hosts promptly Ensure all visitors are directed appropriately within the building Follow procedures to contact alternative representatives if the host is unavailable Arrange taxis and executive travel as required Maintain a clean, organised, and presentable reception area Act as a point of contact for general enquiries from staff and visitors Monitor and manage the...

L1 Support Engineer 📍 Location: Reading - 5 Days Per Week Onsite 💰 Rate: Up to £360 per day (Inside IR35 via Umbrella) 🔒 Security Clearance: Active SC Clearance Required 📄 Contract: Initial Contract Opportunity Security & Eligibility Requirements Due to the nature of the programme, applicants must: Hold active UK Security Clearance (SC). Be a sole national of one of the following countries: United Kingdom Italy Japan The Opportunity We're currently recruiting for an Edgewing L1 Support Engineer to join a secure and fast-paced support environment in Reading. This role is ideal for an experienced first-line support professional with strong customer service skills and a passion for resolving technical issues. You'll be responsible for providing frontline support, managing incidents and service requests, and ensuring a high-quality user experience within a secure operational environment. Key Responsibilities Provide Level 1 technical support for end users and...

IT Infrastructure Support Engineer (Temporary) Location: ​Central Guildford (On-site) Contract Length: 6 months Working Hours: Monday-Friday, ​9.00am - 5.30pm Parking: No Salary: £45,000 (£23.07 per hour) Role Overview We are seeking an experienced IT Infrastructure Support Engineer to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure. The successful candidate will work closely with local and global IT teams​ and development teams to ensure reliable day-to-day IT operations and a high level of service for users. Key Responsibilities Provide on-site IT support to studio users, resolving hardware, software and infrastructure-related issues. Respond to and manage IT support requests through the helpdesk function. Troubleshoot and resolve issues relating to desktops, laptops, peripherals,...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

Start Date: ASAP Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the on-boarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high possibility this will last until Christmas 2026. This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: * Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role * Assist with the efficient allocation of work to couriers. * Monitor parcel scanning activity and courier readiness throughout the day. * Ensure operational processes are followed so parcels are...

Healthcare Customer Service Executive Monday to Friday - 09:00am – 17:30pm Temporary Stroud Salary is dependent on experience We are currently recruiting for an Healthcare Customer Service Executive to join our client based in their Stroud branch. Key Responsibilities In-store support * Welcome and assist patients attending the branch, providing a professional and reassuring experience * Ensuring records are accurate and up to date * Handle walk-in enquiries and provide guidance on services and accessories where appropriate * Maintain a clean, organised, and professional branch environment at all times Administration and coordination * Manage appointments, diaries and patient records using internal systems * Ensure CRM systems are kept accurate and up to date * Support general administrative tasks to keep the service running smoothly Telephone and outbound activity * Make outbound calls to patients including booking appointments, following up missed...

Job Advertisement: Welsh Speaking Customer Service Advisor (Temporary) Location: Work from Home Contract Type: Temporary Working Pattern: Full Time Working Hours: Your shifts will rotate on a six-week basis, covering the hours of 8 AM - 8 PM from Monday to Friday, and 9 AM - 5:30 PM on weekends. This role requires you to work one weekend day every six weeks. Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor! As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most. What You'll Do: Manage inbound calls and address customer queries with precision. Engage in high-quality conversations to prevent avoidable complaints. Identify complex...

IT Support Engineer – 6-month contract – Woking My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer service and communication skills. Strong...

Customer Service Coordinator 12 months contract Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months. 37.5 hours per week. 7.5 hours per day. £13.50 per hour 1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75) On call segments (paid as additional, at an enhanced rate) Location: SL6 4XE Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs. Responsibilities * Provide the highest levels of customer care to both patients and health-care professionals * Stock check and arrange patient deliveries via telephone and email * Answer patient and stakeholder enquiries, resolving all queries that might arise * Troubleshoot feeding pumps * Use our internal database (CRM system) to place orders and log all...

We are currently looking for a Logistics Team Leader. You will be working in Gloucester Monday - Friday 08:30am - 16:30pm Temp Contract - Ongoing Pay rate - £17.85ph paye Job Purpose To provide effective leadership and day-to-day management of a busy driver team. You will oversee the planning and allocation of workloads, ensuring delivery and collection services are completed efficiently and within agreed timeframes. The role involves monitoring performance, maintaining high service standards, and driving continuous improvement. You will also build strong working relationships across teams and partner organisations, respond to customer queries, and support operational excellence across the service. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy, please apply to the job with your updated CV

Customer Service Representative ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles. This role is based in our Leatherhead office, and it is to help the continued relationships that we have with our customers during the build out of networks. It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career. This role is a 3 month fixed term contract with a chance of converting into a permanent position. Our working hours are Monday – Friday 9am – 5pm. Role responsibilities include: Handling customer inquiries via phone & email. Maintaining and updating customer records in our core system. Proactively calling vulnerable customers to support them in the event of power loss. Accurately logging all customer interactions. Liaising with sub-contractors and customers to...

OPERATIONS CO-ORDINATOR: 12 month fixed term contract based in High Wycombe   Are you an experienced Customer Service Administrator, Operations Coordinator or Administrator who enjoys delivering exceptional customer service and keeping operations running smoothly?   We are looking for an organised, proactive and customer-focused Operations and Membership Co-Ordinator to join our clients head office team, in High Wycombe.  This is a varied role where you will support customers and colleagues, by managing memberships, payments, customer enquiries, complaints and operational administration.   If you enjoy solving problems, building relationships and delivering outstanding customer experiences, we would love to hear from you.   KEY RESPONSIBILITIES OF THE OPERATIONS AND MEMBERSHIP CO-ORDINATOR:   As an Operations & Membership Coordinator, you will play a key role in delivering excellent customer service while supporting the day-to-day operational running of our growing...

Customer Support Agents Office based in central Redhill, first 3 months office based, then hybrid working Temporary - 6 months Monday to Friday - 9am - 5pm £13.50 per hour Tate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Financial Support Agents to provide administrative support to customers across a range of finance products, including customers who may be experiencing financial difficulty. This is an excellent opportunity for someone with good attention to detail, strong organisational skills, and a positive approach to customer service to build experience within a regulated financial services environment while developing knowledge of financial support and recovery processes. About the role The role is primarily focused on the accurate and timely administration of customer accounts. This includes processing correspondence, updating customer records, managing workflow queues, and supporting specialist activities such as...

Customer Complaint Advisors Office based in Redhill, first 3 months office based, then hybrid working, 12 days onsite a month Temporary - 6 months Monday to Friday - 9am - 5pm £17 per hour Tate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Customer Relations Advisors. This role would suit someone with strong customer service experience, excellent written and verbal communication skills, and a genuine commitment to achieving fair outcomes for customers. You will be responsible for investigating written and telephone complaints, gathering information from internal departments and external stakeholders, reviewing evidence such as correspondence and call recordings, and ensuring complaints are handled professionally, fairly and within agreed timeframes. Key responsibilities Provide exceptional service to customers who have raised a complaint. Acknowledge, investigate and respond to complaints in writing and over the phone....