54 jobs found in Poole

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service...

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service...

Device Refresh Technician - (Contractor) About the Role The Device Refresh Team deploys approximately 330 new laptops each month across Hampshire County Council and manages the collection of outgoing equipment for disposal. The rollout operates largely through a self‑service model with minimal direct IT involvement. As a contractor, you will follow defined processes to prepare and hand over devices to staff and provide basic troubleshooting when required. You may also support the wider team with general desktop support tasks. Essential Skills and Experience Strong self‑organisation and motivation Able to assist customers who have limited technical confidence and knowledge with setting up their work‑issued IT equipment and provide basic IT support and troubleshooting. Clear and confident communication skills, both in person and by phone Ability to manage challenging customer interactions professionally Ability to follow defined processes and guidance accurately Proficiency...

Frontline Advisor Portsmouth Temp - Part Time £13.00ph ** MUST HAVE ENHANCED DBS** Are you passionate about helping people and making a real difference in your community? Do you have excellent communication skills and enjoy problem-solving? If so, we’d love to hear from you! As a Frontline Advisor you’ll be the first point of contact for individuals seeking support with a wide range of issues — from housing and employment to benefits, debt, Employment and consumer rights. You’ll listen, provide accurate information, and empower people to make informed decisions. What you’ll be doing: * Providing clear, practical, and confidential advice to clients via phone, email, and face-to-face. * Identifying key issues and offering guidance or signposting to relevant services. * Keeping accurate case notes and ensuring clients receive a consistent, high-quality service. * Working collaboratively as part of a supportive and passionate team. What I'm looking for: *...

Pertemps are currently recruiting for a Part Time Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. This position is working Friday, Saturday, Sunday, Monday, 2pm – 9pm Responsibilities as a Customer Service Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.70 per hour (increase from 1st April)  Working 4 days per week, Friday to Monday 2pm – 9pm Temp to...

Customer Service Advisor Swindon Monday to Friday 0900 – 1700 £13 per hour paid weekly every Friday Starting early April 2026 contract until September 2027 Evoke Staffing are seeking multiple Customer Service Advisors on a contact basis to start April 2026 up until September 2026. The Customer Service Advisors will be responsible for providing customers with an efficient service via telephone, email and other channels. Duties: * Handle incoming and outbound enquiries at first point of contract through calls, email, webchat and social media channels. * Assist with any requests regarding products and services. * Process payments accordingly and accurately. * Liaise with other departments to achieve goals. * Undertake other tasks defined by line manager. * Administer all information to business systems accordingly. To secure this role, it would be a big advantage if you have previous experience working an Customer Advisor, within an office environment. It...

Customer Service Advisor Monday to Friday, 9am-17.30pm Swindon Our client is currently recruiting for a temporary candidate to join their team, this will turn in to a permanent role for the right candidate. Activities of the Role: * Offering advice and guidance to customers * Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate * Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues * To maintain effective means of communication at all times * To ensure that customers receive an excellent level of customer service * To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a 'one stop' service for query resolution * To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work...

Outbound Customer Services Advisor Swindon Initially temporary with permanent potential Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis Salary is dependent on experience We are currently recruiting for an Outbound Customer Services Advisor to join our client based in Swindon. Principle Accountabilities Outbound Sales: * Engage with new leads to initiate conversations * Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role. * Identify customer needs and propose suitable solutions. * Consistently achieve and exceed assigned targets and KPIs. * Maintain accurate and detailed records of calls and sales activities in the CRM system. * Proactively follow up on leads generated through marketing campaigns. Inbound Customer Support: * Handle incoming calls from customers with a proactive approach to understanding their requirements. * Resolve customer concerns promptly and...

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

Office Angels are currently recruiting for a Customer Service Executive for our client based in Winnersh, on a temporary basis. The Role: Customer Service Executive Hours: 9am - 5:30pm Hourly rate: £13ph Responsibilities: Work as part of the CRM (Customer Relationship Management) team to completes daily tasks in line with SLA given Inbound and outbound calling to help resolve customer queries Working with the Service complaints team to resolve any issues Take ownership of learning products to help customers further Ideal Candidate: Passion for customer service excellence Demonstrated aptitude for problem solving Proactive and the ability to take initiative with a 'can do' attitude Ability to attract trust and build strong relationships with the customers Focused and achievement oriented Embodies trust, integrity and ethics inside and outside the Company Ability to multitask, prioritise and manage time effectively Customer orientation and ability to adapt/respond...

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and...

2nd Line Desktop Engineer (Contract) Location: Cheltenham (On-site, full-time) Rate: Up to £250 per day (Inside IR35) Contract: 3 months Our client, a leading organisation in their sector, is hiring a 2nd Line Desktop Engineer to provide on-site technical support and break-fix services across a busy operational environment. This role offers the opportunity to work in a hands-on support capacity, resolving issues directly with end users and ensuring minimal disruption to business operations. What you’ll do * Provide 2nd line desktop support across hardware and software environments * Deliver break-fix support for laptops, desktops, and peripheral devices * Support Microsoft 365 applications and user administration * Assist with basic networking issues (connectivity, patching, troubleshooting) * Support hybrid environments, including on-prem and cloud-based systems You’ll work closely with IT support teams and business users to maintain high service levels and...

Customer Service Representative Reigate - Office Based Full time - 35 hours Monday - Friday 3 Month contract with the possibility of the role becoming permanent Do you have excellent customer service skills as well as professional telephone manner and are looking for a new opportunity to start immediately? We're looking for a friendly, proactive Customer Services Representative to join a fantastic Customer serviced team based in Reigate, where you will be the first point of contact for customer enquiries. If you're passionate about helping people and creating effortless customer experiences, we'd love to hear from you. What you'll be doing As part of our supportive and collaborative team, you'll handle a mix of inbound customer calls. In this role, you will: Respond to customer queries using a customer‑centric approach to deliver clear, positive outcomes. Make outbound calls to third parties to gain the correct information. Provide quotes and updated re-quotes over the...

Collections Officer – South London - Must be in SW, SM, SE ,CR postcodes - MUST HAVE DRIVING LICENSE AND ACCESS TO OWN VEHICLE Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing...

Debt Recovery Officer Brent    £24.65ph Hybrid working (1-2 Days in the office) Purpose: The post holder is required to recover and enforce collection for debts including Council Tax (NEC) Sundry (Oracle Advanced Collections) and/or any debt recovery portfolio managed within the Council To recover all debts in an efficient and objective manner, giving absolute attention to the financial interests of the Council in terms of all revenue and debt streams, the Council’s Debt Recovery policy Ensure that all debt is collected in accordance with prevailing legislation, case law and local policy Knowledge: Excellent verbal, written debt recovery negotiation skills. Strong numerical, analytical, problem solving and decision-making skills Knowledge of what is important when delivering good customer service in a very diverse environment Knowledge of the debt recovery and enforcement process relating to at least one of the following: county and/or magistrates’ court. To find out...

Looking for Customer Service Advisor / Scheduler for a large Repairs Contractor based in Surrey Exciting opportunity for training and progression Must have some experience working with Contractors Temp to Perm contract The hours of work will be Monday to Friday 8:00am - 5:00pm Will consider no experience and training available Summary of role: Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including: Diagnosing and requesting repairs Record customer complaints and, whenever possible, resolving them at first point of contact This role typically requires strong communication skills and experience in customer service or call handling. Allocate the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimise travel and...

Job Description: We are recruiting for a Customer Services Lead on behalf of a client. Our client is is a leading global distributor of pharmaceuticals. Their success to date is the result of 50 years’ experience providing medicines to our customers in over 70 countries across 6 continents. * Job Title * Location - Watford * Salary £36,000 to £40,000 dependent on experience * Hybrid working from home 2 days a week * Hours are Monday to Friday days (37.5 hours) * Bonus - Performance related * Holidays 24 days plus Bank Holidays Team leadership - Lead, motivate, and coach the Customer Service team to ensure a high level of engagement and performance. Maintain excellent, prompt, and consistent customer service standards across the team. Monitor team and individual performance through monthly and quarterly KPIs and take appropriate actions where required. Drive continuous improvement in team performance, processes, and systems to increase productivity and...

I am looking for a proactive and customer-focused individual to join a team as a Customer Resolutions Officer. This role plays a key part in ensuring customers receive excellent service and clear communication, particularly when resolving service issues, complaints, and operational enquiries. The Customer Resolutions Officer acts as a central point of contact between customers and operational teams, ensuring feedback, complaints, and service issues are handled efficiently and professionally. The role involves coordinating responses, monitoring customer satisfaction, supporting operational teams, and ensuring customers are kept informed about service updates and repair works. Key Duties Act as an advocate for customers and promote high standards of customer service. Communicate proactively with customers about service issues, defects, or delays through phone, email, text, letters, or digital channels. Log, track, and manage customer feedback and complaints, ensuring they are...

Your new role The Service Desk Analyst provides 1st and 2nd line technical support to colleagues in their London HQ. This role is key to delivering a seamless user experience, offering support across hardware, software, and modern workplace tools via phone, email, in-person and remote assistance. What you'll need to succeed Previous experience in a Helpdesk/Service Desk environment (including telephone support). Strong experience using call logging/ticketing systems. Solid knowledge of Microsoft Windows 11. Experience troubleshooting Microsoft Outlook in a networked environment (permissions, shared calendars, delegation). Familiarity with Microsoft Office applications (Word, Excel, PowerPoint). Basic understanding of PC hardware setup and configuration. Experience supporting mobile devices and MDM platforms (Apple & Android). Knowledge of Service Desk processes, IT best practices, and customer service standards. Ability to manage multiple tasks simultaneously within a team...

A Charity are seeking a CRM Specialist to help manage and support their Dynamics CRM platform. The CRM Specialist sits within the Product & Platforms function , part of the Digital, Data and Innovation team in the Organisational Effectiveness directorate. The team ensures that the data and systems are secure, efficient, and support evidence - based decision -making across all directorates. The postholder is responsible for maintaining data quality, coordinating imports and exports, improving CRM functionality, and providing technical support to colleagues. They work closely with teams across the organisation to ensure data processes and reporting enable the charity to build meaningful relationships and deliver impactful campaigns. Responsibilities Manage and configure the CRM system to ensure accuracy, consistency, and optimal functionality across teams. Monitor and improve data quality by implementing regular integrity checks, duplicate resolution, and data hygiene...