47 jobs found in Poole

Job Type: Full Time Salary: £26,624 per annum / £12.80 per hour Bonus: On-target bonus of £2,400 per annum Hours: Full-time, working on a rotating shift pattern, hybrid working once fully trained at the Ringwood site in Hampshire. Monday - Friday: Shifts between 8.30am - 7.00pm Saturday: Shifts between 8.30am - 5.00pm Sunday: 9.00am - 5.00pm during the Christmas peak period only Weekend working is on a rota basis, with two days off in lieu when working a weekend. We are recruiting for Customer Service Advisors to join a busy customer contact centre supporting a well-known premium retail brand. This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service. You will communicate with customers across a variety of channels including telephone, email and live chat, assisting with everything from new orders and product enquiries through to deliveries and resolving problems...

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Service Advisor: Providing frontline telephone and email support to ensure a smooth journey and high-quality care. Booking appointments for customers as required. Dealing with enquiries, answering queries, calls and escalating to relevant departments. Deal with a high volume of calls and emails each day. Appropriately and sensitively deal with...

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain...

IT Service Desk Team Leader Location: Portsmouth Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing professional development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct...

We are looking for an IT Support Technician to join the IT group of a major client, supporting day-to-day IT activities and ensuring seamless service for users. You'll be part of a collaborative IT team of 10 (including 7 technicians), providing front-line technical assistance and working closely with colleagues in the UK and France. This role is an excellent opportunity for someone with a solid grounding in IT support, strong communication skills, and a proactive approach to solving problems. Key Responsibilities Provide desktop support and troubleshooting for users across the organisation Ensure user identities and authorisations are correctly managed Deploy, configure, and maintain workstations, computers, telephones, and IT equipment. Provide access to applications, shared networks, and SharePoint sites. Manage and resolve level 1 incidents, escalating to level 2 support in France when necessary. Administer Active Directory (user and computer scope). Maintain and update the...

Customer Service Advisor Temp to Perm - Guildford - £28,000 We're recruiting on behalf of a well-established and growing organisation looking for a Customer Service Advisor to join their friendly and supportive team in Guildford. This is a varied role where you'll be the key point of contact for customers, engineers and service partners, ensuring enquiries and service requests are handled efficiently from start to finish. This is an excellent opportunity for someone with strong customer service skills who enjoys problem-solving, working as part of a team and providing an exceptional customer experience. This is a temp to perm position so we are looking for candidate who can start immediately or with a week's notice. Your responsibilities will include: * Responding to customer enquiries and resolving issues via phone and email. * Coordinating engineer appointments and ensuring service visits are arranged promptly. * Liaising with external service partners and internal...

Operations Advisor About the Role If you thrive on refining processes, and being the go-to expert in a fast-paced environment, this is your opportunity to shine. Our client, a global medical devices company, is currently seeking an Operations Advisor to join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service delivery. Role Details: Location: Maidenhead (Onsite with 1 day work from home) Pay Rate: £14.31 per hour Hours: Full-Time, 37.5 hours per week (Monday to Friday / 9am-5pm) Contract Length: 6 Months Key Responsibilities CRM Analytics: Lead H2H Dynamics CRM usage; managing standard, ad-hoc, and KPI reports for internal and external stakeholders. Run weekly data checks and internal audits to maintain high data integrity. Process & Quality Management: Manage the New Product...

Operations Advisor About the Role If you thrive on refining processes, and being the go-to expert in a fast-paced environment, this is your opportunity to shine. Our client, a global medical devices company, is currently seeking an Operations Advisor to join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service delivery. Role Details: Location: Maidenhead (Onsite with 1 day work from home) Pay Rate: £14.31 per hour Hours: Full-Time, 37.5 hours per week (Monday to Friday / 9am-5pm) Contract Length: 6 Months Key Responsibilities CRM Analytics: Lead H2H Dynamics CRM usage; managing standard, ad-hoc, and KPI reports for internal and external stakeholders. Run weekly data checks and internal audits to maintain high data integrity. Process & Quality Management: Manage the New Product...

Are you passionate about delivering excellent customer service? Are you confident speaking with customers over the phone and comfortable working in a busy, fast-paced call centre environment? THOMAS Professional are excited to be working in partnership with Laithwaines Wine, a leading name in the wine industry, to recruit enthusiastic Customer Service Advisors to join their call centre team on a temporary basis until the end of December 2026. As a Customer Service Advisor, you will be supporting customers primarily over the phone, as well as via email and live chat, helping with a variety of enquiries and delivering an excellent customer experience. Pay & Hours Pay: £12.71 per hour + potential bonus, subject to eligibility and applicable criteria Typically Monday to Friday, 9 am - 5 pm, however weekly hours may vary depending on business requirements. Flexibility is required to work until 6 pm on weekdays and Saturdays where scheduled as part of the weekly rota. Benefits *...

Vibe Recruit is looking for an Events Administrator to join a friendly, family-run events venue in the Cwmbran area. This is a fantastic opportunity for an organised, confident and personable individual who is looking for a varied role where they can really make a difference. The successful candidate will work closely with the person currently overseeing the day-to-day running of the venue, providing hands-on support and helping to take some of the workload away. This is much more than a traditional administration role - we're looking for someone who is proactive, dependable and happy to roll their sleeves up and get involved wherever needed. The right person will become a key member of the team and will have the opportunity to develop their role as they gain experience. Your day-to-day responsibilities will be varied and will include both general administration and supporting the smooth running of events and memberships. Key Responsibilities: Answering telephone calls and...

Customer Service Advisor - END OF CONTRACTS Specialist Location: Berkshire, Sleugh, South East England Job Type: Temporary, Full-Time Industry: Banking and Finance / Customer Service and Call Centres Salary: £14.88 per hour Benefits: Hybrid working arrangement – two days per week WFH after training is completed Job Description The Customer Service Advisor provides excellent support and guidance to customers within the banking and finance sector. The role involves managing inbound customer enquiries via telephone, email or online platforms, resolving issues efficiently and accurately, and ensuring a positive customer experience at all times. The position requires adherence to regulatory requirements and company policies while maintaining confidentiality and professionalism. Key Responsibilities Receive and respond to customer enquiries promptly and courteously across multiple communication channels. Provide clear, accurate information regarding financial products, services,...

Customer Service Advisor £13.30 per hour | Monday - Friday, 9am - 5pm | 3 month temporary contract initially Looking to take the next step in your customer service career? We're working with an established business in Redhill, that is expanding it's team and looking for a Customer Service Advisor to join them on a temporary basis. This is a fantastic opportunity to join a supportive, friendly environment where you can develop your skills and grow within the role. The Role Manage customer enquiries across phone, email, and live chat Provide clear, professional support and resolve issues promptly Keep customer records accurate and up to date Work closely with colleagues to ensure a smooth customer experienceAbout You Confident communicator with strong problem-solving abilities Positive, proactive, and customer-focused mindset Comfortable working in a busy, fast-paced setting Previous customer service experience is helpful but not required Refer a friend and earn up to...

Stock Controller, Watford, £12.75ph Immediate start, 1-3 months, Temporary Are you highly motivated by the knowledge that your work directly improves patient pathways? We’re looking for a Stock Controller to support the smooth running of the pathology lab — ensuring they have the supplies they need, exactly when they need them. In this vital role, you’ll keep the laboratory moving by coordinating orders, maintaining stock, and responding quickly requests, helping reduce downtime and support exceptional patient care. What You’ll Be Doing Manage and maintain pathology supplies across all wards Act as the first point of contact for all supply-related queries Provide hands-on support to staff in keeping essential items available and organised Process client requests using online order systems Track deliveries from internal drivers and external couriers Expedite urgent orders, resolve supply issues, and support the warehouse team with returns and complaints Maintain stockrooms and...

IT Service Improvement Manager London - 5 days per week onsite (initially) Day rate - to be negotiated 6-month contract We are representing a well renowned company in the midst of transformation and change who are looking for an IT Service Improvement Manager to join their collaborative team. As the IT Service Improvement Manager, you will help tackle and improve a number of IT service challenges that have impacted end-user experience across areas including AV technology, printing, end-user computing, and workplace IT services. You will act as the focal point for identifying service issues, driving improvements, co-ordinating stakeholders, and ensuring quality experience for senior business leaders and end users. Key responsibilities: Conduct comprehensive assessments of current IT service issues Monitor service performance and implement continuous improvement initiatives Build relationships with senior stakeholders, executive assistants, and business leaders to understand...

SC Cleared ServiceNow Architect Location: Remote Contract: Three Months Pay Rate: £700 - £750 Per Day (Inside IR35) The Role I am working with a longstanding client who are one of the world's largest IT Solution Companies with some of the biggest clients in both the public and private sector right across the UK. As part of an ongoing programme they are now looking for a ServiceNow Architect (who has specialised in the ITOM area of ServiceNow) to join their team on a three month contract. In this role you will Develop infrastructure maps for the remaining Application Services using appropriate tools and methodology in Cloud, Crown, Legacy (on-premise) or hybrid hosted services. Deploy and run appropriate discovery tooling on the MDTP/HCP/on-premise/Azure environment infrastructure, in collaboration with the platform owner/management team (Enterprise Cloud Services (ECS)) to identify and populate the CMDB. Develop infrastructure maps for the remaining Application Services...

Overview We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings. This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Dutch and English is essential. Location: Hybrid Once Fully Trained - Canary Wharf, London Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually) Hours: Full time: 37.50 per week, Between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu. Training: Fully office‑based Key Responsibilities Convert inbound calls into confirmed holiday bookings Conduct needs‑based conversations to recommend tailored travel packages Maximise revenue...

Application Support Specialist - C# / SQL - Tier 1 Bank - 6 months - Hybrid Role - Application Support Specialist Rate - £416 per day Duration - 6 months with very likely extension Location - Hybrid / Canary Wharf - 3 days per week in a Canary Wharf office Tech Stack T/SQL C# .NET OracleRole Application support responsibilities for development teams in production environments to cover all aspects such as communication with Data Centre/Help Desk staff, analysing/finding failure to reach a root cause, resolving issues by liaising with development teams, liaising with internal and external supports teams and providing explanations to our Business Clients.Tasks Troubleshooting Applications in the event of failure and implementing solutions (Code fix, SQL scripting etc), including checking Windows Servers, Databases (SQL Server or Oracle) and any other relevant environments where the Application is running. In some cases, this will involve liaising with other application...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Desktop Support Engineer – (Mac Focused) Location: London – 5 days onsite Contract: 3 months IR35: Inside IR35 Start: ASAP We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract. This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills. The Role You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office. Technical Environment The customer operates a predominantly Apple environment: 90% Mac / 10% Windows macOS and Apple hardware Microsoft Entra ID – desirable Cisco – desirable IT ticketing/service management systems User access management Hardware provisioning and support The role will include: Providing day-to-day desktop support, with a strong focus on Mac/macOS...

Service Desk Analyst – Contract Location: Hereford ( 1 day a week in office) Contract: 3 Months Rate: Up to £180 per day Job Type: Full-Time Contract Working Hours: Monday–Friday, between 8am and 5:30pm on a rota basis About the Role Our client is looking for an experienced Service Desk Analyst to join their IT team on an initial 3-month contract. You'll provide professional, customer-focused 1st line IT support to a broad user base, handling incidents and service requests across desktop devices, applications and user access. This is a great opportunity for someone with strong Service Desk experience who can quickly understand technical issues, communicate effectively with users and work within agreed processes and SLAs. What You'll Do * Provide 1st line IT support via telephone and remote support tools * Log, prioritise and manage incidents and service requests * Diagnose and resolve desktop hardware and software issues * Support users with system and network access *...