48 jobs found in Poole

Customer Service Advisors Join Our Growing Team Our client is expanding and are looking for driven, confident Customer Service Advisors to join their busy, friendly team. You'll handle both incoming and outgoing calls to existing customers, always delivering great service and a positive experience. What you'll be doing: Taking inbound calls and processing customer orders Making outbound calls to offer products or support services Handling questions on deliveries, products and general queries Upselling where appropriate Taking ownership of issues and seeing them through Working towards clear performance goals Managing workloads in a fast‑paced environmentWhat we're looking for: Someone who learns quickly, takes initiative and looks for continuous improvement A team player who can think beyond their own workload Strong organisation and time‑management skills Confident communicator-both on the phone and in writing Comfortable using computers and telecommunications systemsBonus...

Frontline Advisor Portsmouth Temp - Part Time £13.00ph ** MUST HAVE ENHANCED DBS** Are you passionate about helping people and making a real difference in your community? Do you have excellent communication skills and enjoy problem-solving? If so, we’d love to hear from you! As a Frontline Advisor you’ll be the first point of contact for individuals seeking support with a wide range of issues — from housing and employment to benefits, debt, Employment and consumer rights. You’ll listen, provide accurate information, and empower people to make informed decisions. What you’ll be doing: * Providing clear, practical, and confidential advice to clients via phone, email, and face-to-face. * Identifying key issues and offering guidance or signposting to relevant services. * Keeping accurate case notes and ensuring clients receive a consistent, high-quality service. * Working collaboratively as part of a supportive and passionate team. What I'm looking for: *...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 +£575 - £625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management) Act as the primary interface between technical teams, suppliers, and MoD stakeholders Ensure service delivery aligns with MoD policies, security standards, and operational objectives Drive service performance, governance, and reporting (SLAs, OLAs, KPIs) Own Major Incident Management, ensuring...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 +£575 - £625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style of IT service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. 🔧 Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes (Incident, Problem, Change, Request, Service Level Management) Act as the primary interface between technical teams, suppliers, and MoD stakeholders Ensure service delivery aligns with MoD policies, security standards, and operational objectives Drive service performance, governance, and reporting (SLAs, OLAs, KPIs) Own Major Incident Management,...

Customer Service Administrator £12.73 per hour + holiday Corsham, Wiltshire 6 week Temporary Assignment Do you have previous customer service experience? Are you immediately available? If the answer is YES, then this could be the temporary position you have been looking for! Working in partnership with my client, we are looking to recruit a proficient and engaging Customer Service Administrator to join their growing team in Corsham. You will be the main point of contact for customers ensuring a first-class service is provided at all times. Duties: Contacting customers to arrange deliveries Resolve customer queries via telephone and email Liaise with 3rd party logistics Schedule appointments Update and maintain electronic records and documentation Liaise with outside organisations Ensure all documentation is accurate and correct General administration Person Specification: Previous customer service experience is essential Excellent communication and organisational skills...

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and...

Do you have strong communication and client relation skills? Would you consider yourself to be organised and great with following processes? If so, we are currently looking for a Customer Contact Specialist to support within a small team for a global medical device company. You would be providing Customer support to ensure all needs are met and resolutions reached efficiently and effectively. Duties and Responsibilities: Managing customer queries via multiple communication channels Organising service bookings for occupational health services Coordination of clinics, managing schedules, and appointments Liaising with suppliers to ensure clinics run successfully Administrative support Role details: Job Title: Customer Contact Specialist Work Location: Abingdon Contract Type: 12 months Start Date: ASAP Salary: £29,250 per annum Hours: 9AM - 5PM (Mon - Fri) Person Specification: Experience within customer service, preferably in appointment scheduling or support Strong...

This is an exciting opportunity to join a leading and innovative organisation based very close to central Cardiff for a 6 month fixed term contract with a view to go permanent. This is a hybrid role with an excellent benefits package from day one! Following continued investment and growth, we are seeking a Customer Experience Advisor to join an expanding team. Key Responsibilities As part of a dedicated and passionate Customer Experience Team, you'll play a vital role in ensuring every customer interaction is professional, efficient, and positive. You'll be a champion for customers-supporting them throughout their journey with us. Responsibilities include: Scheduling internal and field appointments. Delivering exceptional customer service and ensuring a seamless experience across all touchpoints. Applying technical awareness to match customer needs with the right resources and support. Handling basic and recurring customer queries, ensuring prompt and effective resolution....

Specialist Customer Service Officer About the Role We are looking for a compassionate and customer-focused Specialist Customer Service Officer to join a busy and supportive team. Acting as the first point of contact for adult social care enquiries, you will play a key role in supporting members of the public, partner agencies, and vulnerable individuals across Oxfordshire. This is a varied and rewarding position where no two days are the same. You will handle enquiries via phone, email, and digital channels, helping people access the support and services they need. Key Responsibilities Act as the first point of contact for adult social care enquiries Handle calls and communications from the public and partner agencies (including emergency services and medical professionals) Carry out initial assessments and arrange appropriate support, including disability aids Identify and process safeguarding concerns and referrals Manage emergency service reports and escalate where...

Customer Service Representative Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton. You'll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference. Benefits and Package for a Customer Service Representative: Salary: £24,600 Hours: 37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours Contract Type: Fixed-term contract Location: Brighton 25 days annual leave plus bank holidays Opportunities to grow your career Enhanced maternity, paternity and adoption leave Up to 3 paid days a year to volunteer at a charity of your choice Medical cash planKey Responsibilities of a Customer Service Representative: Handling inbound calls across a range of products Putting customers first and using sound judgement to find the...

Role: Contract Key Account Manager EMAE Contract Duration: 12 months Hours: 37 hours a week, offering Hybrid Location: Cheltenham Role Overview The successful candidate will manage a portfolio of airline and/or maintenance, repair and overhaul (MRO) customer accounts across the EMEA region. The role acts as a key point of contact for spare parts order management and overall customer relationship management, ensuring high levels of customer satisfaction across multiple product divisions including landing gear, wheels and brakes, and braking, steering and monitoring systems. Key Responsibilities *Manage a portfolio of airline and/or MRO customer accounts within the EMEA region and act as the primary contact for spare parts order management activities. *Maintain and develop strong customer relationships, ensuring a high level of service and satisfaction. *Coordinate with internal departments such as logistics, credit management, warehouse operations and supply chain teams to support...

Starting ASAP we have a number of temporary roles for people with experience in credit control, sales ledger or debt / arrears collections. You’ll work with a well known organisation in Brighton to help clear backlog of outstanding payments due. Working from central Brighton offices, you will be responsible for contacting consumers directly to chase overdue payments and ensure timely recovery of outstanding balances. This is a fast-paced, customer-focused role where strong communication skills and confidence on the phone are essential. As a temporary credit controller you will: * Manage a portfolio of overdue accounts * Make outbound calls to recover outstanding fees * Send follow-up emails, letters, and payment reminders * Record all activity accurately on internal systems * Work collaboratively with internal teams to resolve queries * Provide excellent customer service while handling sensitive financial conversations Skills & experience required: *...

FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team. Role: * Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction. * Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met. * Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges. * Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services. * Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns. * Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines. * Maintain consistent communication with customers regarding order status, manage...

Job Description: Title: Contact Centre Agent Location: Redhill RH1 - fully onsite Payrate: £13.30 per hour Hours: 40/week Start Date: 07/04/2026 End Date: 05/07/2026 The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemesPeople Provide support to the administration team Support team members during busy periods Work as part of an effective teamClients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand Communicate with members via email Make...

Senior Associate - Systems (IT Support) Location: West London Salary: £27,500 per annum Contract: 12-Month Fixed-Term Contract Working Model: Fully Office-Based Overview We are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors. This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation. Key Responsibilities Provide L1/L2 IT support across desktop, applications, and network issues Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues Troubleshoot and resolve issues relating to core banking applications and general IT systems Monitor and manage network connectivity...

We are recruiting for a Customer Services Lead on behalf of a client. Our client is is a leading global distributor of pharmaceuticals. Their success to date is the result of 50 years’ experience exporting medicines to their customers in over 70 countries across 6 continents. * Customer Services Manager * Location - Watford * 1 year fixed term contract with a review * Salary £40,000 * Hybrid working from home 2 days a week * Hours are Monday to Friday days (37.5 hours) * Bonus - Performance related * Holidays 24 days plus Bank Holidays Team leadership - Lead, motivate, and coach the Customer Service team to ensure a high level of engagement and performance. Maintain excellent, prompt, and consistent customer service standards across the team. Monitor team and individual performance through monthly and quarterly KPIs and take appropriate actions where required. Drive continuous improvement in team performance, processes, and systems to increase...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Join Our Team as a Customer Service Executive! 🌟 Our client, a dynamic and family-run organization, is searching for a Customer Service Executive to join their vibrant team at their Worcester headquarters. If you are hungry, with a passion for helping others, this is the opportunity for you! 📍 Location: Worcester 🕒 Employment Type: Full Time - Monday to Friday 🔄 Contract Type: Temp To Perm You must be available to start with in the next week or so! Your Role: As a Customer Service / Order Cross checking Executive, you will be the first point of contact for our customers, ensuring their experience is nothing short of outstanding. Your main responsibilities will include: Answering phone calls promptly and transferring them to the relevant teams Logging all interactions in our CRM system Coordinating export orders and providing documentation Keeping customers informed with daily tracking links Managing deliveries, collections, and returns Assisting with sample requests and...

Are you a warehouse operative looking for your next role in a warehouse? I am working on behalf of my client based in Dunstable who are looking to add to their team This is a warehouse specialist role which is mainly based in an office within a warehouse looking after key accounts. You will need to be confident using a computer as this role will involve updating orders and checking data is correct. The main responsibilities for this role is making sure all orders for key accounts are correct and to organise couriers and shipments to clients. You will need to be confident on the telephone as will be speaking to Key accounts, the sales team, customer service teams and couriers on a regular basis. If needed you will be asked to help in the warehouse but mainly you will be working from an office. The hours of work are 0730 to 1600 - Monday to Friday. The hourly pay is £14.00 per hour. this is a temp to perm role however my client can also offer a permanent role straight away...