11 jobs found in Portsmouth

Start Date: ASAP Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high possibility this will last until Christmas 2026 This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: * Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role * Assist with the efficient allocation of work to couriers. * Monitor parcel scanning activity and courier readiness throughout the day. * Ensure operational processes are followed so parcels are prepared...

Customer Service Assistant Team Leader - Southampton Location: Southampton, SO15. Salary: £16.62 per hour. Full Time – Monday to Friday – 37 hours (We deliver call handling 24 hours a day so there is a requirement for flexibility with the hours). Contract: Up to October 2026 – possibly beyond. To provide excellent customer service across a range of channels (telecare alarm, telephone and in writing), ensuring that customer experiences are easy, effective and deliver emergency support where appropriate. To handle emergency telecare alarm calls effectively and in line with recognised industry standards. To provide a the best possible first impression of the Council, being professional, positive and clearly communicating with customers. To be part of a team delivering services 24 hours a day, 365 days a year, ensuring business continuity in all situations. To receive calls via the City Telecare Alarm System and to make an effective assessment of the situation giving reassurance...

IT Infrastructure Support Engineer (Temporary) Location: ​Central Guildford (On-site) Contract Length: 6 months Working Hours: Monday-Friday, ​9.00am - 5.30pm Parking: No Salary: £45,000 (£23.07 per hour) Role Overview We are seeking an experienced IT Infrastructure Support Engineer to provide on-site technical support. This contract role will support the existing IT team during a period of increased workload, providing hands-on user support while assisting with the maintenance and administration of local IT infrastructure. The successful candidate will work closely with local and global IT teams​ and development teams to ensure reliable day-to-day IT operations and a high level of service for users. Key Responsibilities Provide on-site IT support to studio users, resolving hardware, software and infrastructure-related issues. Respond to and manage IT support requests through the helpdesk function. Troubleshoot and resolve issues relating to desktops, laptops, peripherals,...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

Customer Experience Associate Location: Poole Salary: £29,000 - £30,500 Job Type: Full-time, Temporary We're recruiting for a Customer Experience Associate to join a busy customer service team based in Poole. This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, solving problems, and building strong customer relationships in a fast-paced office environment. The Role You'll be the first point of contact for customers, handling a variety of enquiries while ensuring every interaction is professional, efficient, and customer-focused. You'll work closely with internal teams to resolve queries, manage orders, and provide an outstanding customer experience. Key Responsibilities Handle inbound and outbound customer calls and emails. Manage customer enquiries, orders, deliveries, returns, and complaints. Update and maintain accurate customer records within the CRM system. Liaise with internal departments to resolve customer queries....

IT Support Engineer – 6-month contract – Woking My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer service and communication skills. Strong...

Please note this is a temporary sick leave until end of August, working hours are Monday - Friday 8.00-4.30 or 9.00 -5.30pm.  Parking available, offices are in Henley-on-Thames  Due to the nature of the financial services; a background and credit check will be required.  Role Purpose To deliver an exceptional client and visitor experience by providing a professional, welcoming, and efficient reception, switchboard, and meeting room booking service. Key Responsibilities Reception Welcome all visitors, creating a positive and professional first impression Register visitors using the visitor management system and notify hosts promptly Ensure all visitors are directed appropriately within the building Follow procedures to contact alternative representatives if the host is unavailable Arrange taxis and executive travel as required Maintain a clean, organised, and presentable reception area Act as a point of contact for general enquiries from staff and visitors Monitor and manage the...

L1 Support Engineer 📍 Location: Reading - 5 Days Per Week Onsite 💰 Rate: Up to £360 per day (Inside IR35 via Umbrella) 🔒 Security Clearance: Active SC Clearance Required 📄 Contract: Initial Contract Opportunity Security & Eligibility Requirements Due to the nature of the programme, applicants must: Hold active UK Security Clearance (SC). Be a sole national of one of the following countries: United Kingdom Italy Japan The Opportunity We're currently recruiting for an Edgewing L1 Support Engineer to join a secure and fast-paced support environment in Reading. This role is ideal for an experienced first-line support professional with strong customer service skills and a passion for resolving technical issues. You'll be responsible for providing frontline support, managing incidents and service requests, and ensuring a high-quality user experience within a secure operational environment. Key Responsibilities Provide Level 1 technical support for end users and...

Customer Service Representative ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles. This role is based in our Leatherhead office, and it is to help the continued relationships that we have with our customers during the build out of networks. It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career. This role is a 3 month fixed term contract with a chance of converting into a permanent position. Our working hours are Monday – Friday 9am – 5pm. Role responsibilities include: Handling customer inquiries via phone & email. Maintaining and updating customer records in our core system. Proactively calling vulnerable customers to support them in the event of power loss. Accurately logging all customer interactions. Liaising with sub-contractors and customers to...

Customer Support Agents Office based in central Redhill, first 3 months office based, then hybrid working Temporary - 6 months Monday to Friday - 9am - 5pm £13.50 per hour Tate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Financial Support Agents to provide administrative support to customers across a range of finance products, including customers who may be experiencing financial difficulty. This is an excellent opportunity for someone with good attention to detail, strong organisational skills, and a positive approach to customer service to build experience within a regulated financial services environment while developing knowledge of financial support and recovery processes. About the role The role is primarily focused on the accurate and timely administration of customer accounts. This includes processing correspondence, updating customer records, managing workflow queues, and supporting specialist activities such as...

Customer Complaint Advisors Office based in Redhill, first 3 months office based, then hybrid working, 12 days onsite a month Temporary - 6 months Monday to Friday - 9am - 5pm £17 per hour Tate are delighted to be working with a leading retail and commercial bank to recruit for Temporary Customer Relations Advisors. This role would suit someone with strong customer service experience, excellent written and verbal communication skills, and a genuine commitment to achieving fair outcomes for customers. You will be responsible for investigating written and telephone complaints, gathering information from internal departments and external stakeholders, reviewing evidence such as correspondence and call recordings, and ensuring complaints are handled professionally, fairly and within agreed timeframes. Key responsibilities Provide exceptional service to customers who have raised a complaint. Acknowledge, investigate and respond to complaints in writing and over the phone....