10 jobs found in Radlett

Are you fluent in Danish AND either Norwegian, Swedish OR Finnish? Are you available for a new position at short-notice? We are looking for a Nordic Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! You MUST be fluent in Danish for this position alongside being able to speak and write in either Norwegian, Swedish or Finnish. Monday to Friday, Hybrid working (Monday & Thursday as the office days). Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). This is an ongoing temporary position, estimated to last between 6 and 12 months. Their office has strong public transport links and free on-site parking, making it convenient for all commuters. Main duties to include: Provide support to customers and stakeholders Answering inbound enquiries...

Customer Care Advisor – Temporary (1 Month) – £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

Service Delivery Manager – 3 Months – London – Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption. Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift). Manage stakeholders across IT, business units, and third-party vendors. Oversee incidents, risks, issues,...

Fluent Mandarin Speaker - Customer Sales Advisor Central London (Hybrid) | £14.00 per hour + Holiday Pay Long-Term Temporary Position Hours - 9.00 am - 6.00 pm Monday - Friday (Occasional weekend work may be required in peak times however time will be given back during the week.) We're excited to be recruiting on behalf of a leading company in the property sector, based in the heart of Central London. This is a fantastic opportunity for a fluent Mandarin speaker to join a dynamic, fast-growing team as a Customer Sales Advisor. The Role In this hybrid role, you'll begin with in-office training in Central London. Once trained, you'll work remotely twice a week, with three days in the office. All necessary equipment will be provided. You will: Handle inbound and outbound customer queries via phone and email Provide outstanding customer service and sales support Update internal systems and ensure documentation accuracy What We're Looking For Fluency in Mandarin (spoken and...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress....

Technical Support Specialist – 12mths – hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently;...

Desktop Support Technician Central London - On‑site (5 days a week) £220 per day (Inside IR35) Initial 1‑month contract - Temp to Perm I am recruiting for an experienced Desktop Support Technician to join on an initial 1 month contract, with a clear intention for the role to move permanent. Candidates must be happy with a temp to perm arrangement. Key Responsibilities.. Provide technical support for desktop hardware and software, including remote users Deliver deskside and remote support for Windows 11 and Microsoft Office 365 users Troubleshoot application issues including malware, hard disk failures, and file corruption Support secure remote access technologies including VPN, Citrix, and related solutions Troubleshoot and resolve printers, copiers, and peripheral device issues Build, deploy, and support devices using Intune / Autopilot Deliver white glove support to VIP and executive users Ensure timely, accurate ticket updates, documentation, and closure Manage hardware and...

ServiceNow Customer Experience (UX) Lead - ITSM Start - 5th of May 2026 Up to six month contract £600 pay per day - paid via an umbrella - Inside IR35Stevenage in Hertfordshire - three days per week essential Essential: Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles). Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them. Proven experience in customer experience design, service design, or UX within IT environments. Ability to translate customer needs into practical platform solutions. Strong stakeholder management skills up to senior leadership level. Experience working in Agile / product‑based delivery models. A pragmatic, can-do, hands-on style. Role Summary The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, governing, and continuously improving the end‑to‑end customer and user experience across IT Service Management services delivered...

Technical Business Analyst – Salesforce | Contact Centre | Agile We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme. This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery. Key Responsibilities: * Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery) * Lead customer journey mapping, process improvement, and service optimisation * Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar) * Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives * Collaborate with product, engineering, operations, and external vendors Key Skills &...