31 jobs found in Reading

Job Title: Council Tax Customer Service Officer Department: Revenues & Benefits / Customer Services Job Purpose: To provide high-quality customer service and administrative support for the billing, collection, and recovery of Council Tax in accordance with legislation, council policies, and best practice. The role involves handling customer enquiries, processing changes, and ensuring accurate maintenance of Council Tax accounts. Key Responsibilities: 1. Customer Service: * Respond to customer enquiries via telephone, email, and face-to-face in a professional and empathetic manner. * Provide clear and accurate advice on Council Tax liability, discounts, exemptions, and payment options. 2. Administration: * Process Council Tax billing, amendments, refunds, and correspondence promptly and accurately. * Set up and manage Direct Debits, including cancellations and amendments. * Maintain accurate records in line with Data...

Personnel Selection are pleased to be working with this fantastic Basingstoke based business, who are recruiting for a Customer Service Advisor on a 3 month temporary contract.  The hours of work are 8:20am to 4:45pm Monday to Friday and this will include a 30 min lunch and a 10 min break.  We are looking for a confident communicator with excellent listening skills, to join this existing team ASAP. Your role will involve taking incoming calls and handling customer requests, such as order processing, booking in repairs and maintenance, giving service updates and escalating any potential complaints. This role will suit someone with previous experience in a busy service focused role.  Solid knowledge of MS Office is a must! If you are available immediately and can commit for at least 3 months, please do get in touch ASAP

Role Details: - Title: Customer Service Support Officer - Location: Stoke Poges - Pay: £15 per hour - Contract Length: 6 months (potential for extension) Schedule: - Hours: Monday to Friday, 9:00 AM - 5:00 PM (37.5 hours per week) - Onsite Requirement: The first two weeks require four days in the office for training. After training, the normal office days are Wednesday and Thursday. About the Role: You will work as a member of the Operations Team to provide an unrivalled, outstanding service to all internal and external customers. This role is within the Customer Services team and focuses on responding to high volumes of customer calls, written correspondence and internal queries. You will be an enthusiastic, friendly member of the Operations Team adding value to the overall level of service SFS provides and helping to work towards the company vision while delivering on our values, Responsible, Excellent & Innovative. It's incredibly important that our people enjoy...

Job Title: Customer Service Support Officer Location: Stoke Poges Contract Details: Temporary (6 months, potential for extension) Salary: £15 per hour About Our Client: Join a vibrant and supportive organisation committed to delivering exceptional customer service in the Financial Services industry. Our client is passionate about fostering a friendly and engaging work culture, dedicated to employee development and teamwork. Benefits & Perks: Supportive environment for employee development Friendly and engaging workplace culture Opportunities for training and professional growth Responsibilities: As a Customer Service Support Officer, you will: Serve as the first point of contact for customers, addressing inquiries via phone and email Handle questions on agreements, terminations, and protection queries Process transfer requests and updates to customer records promptly Collaborate with team members to ensure outstanding service delivery Identify process improvements...

Temporary Customer Service Advisor Hybrid | Full-time (Mon–Fri) | Temporary Contract | Immediate Start In this front-line role, you’ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks. Key responsibilities for the Customer Service Advisor: * Answering and handling customer queries professionally and efficiently * Logging repairs and maintenance requests using internal systems * Monitoring and responding to shared inboxes within agreed timeframes * Greeting visitors and managing the reception area * Supporting residents with information around rent, payments, and services * Providing administrative support to customer engagement and community events * Updating records and ensuring...

JOB TITLE: Customer Service Officer (Housing) LOCATION: Wandsworth, SW18 1HR (Fully office based), also attend Twickenham Office, TW1 3BZ when required Working arrangements: Hybrid working available after training. PAY RATE: £19 PAYE / £24.57 Umbrella START DATE: Jan 2026 DURATION/Hours: 3-month contract/ 36 hours a week (Mon-Fri, 9-5) Role purpose: Dealing with housing calls for Wandsworth initially and then to include Richmond housing calls. Duties & Responsibilities: Handling customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed enquiry handle time and productivity target times and to agreed customer service and Council standards. To resolve enquires where possible at first point of contact following the agreed trained process to actively encourage customers to use the most efficient method to gain access to and information about council services. To maintain...

A large Housing Association is looking for a number Customer Service Executives on a temporary basis for approximately 3 months in West London Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

We are recruiting on behalf of our client in Central Milton Keynes for a Customer Service Advisor to join their team. Hours: Monday – Friday, 08:00 – 17:00 The role includes: * Managing a shared inbox and responding to customer emails * Chasing up information on services or parts * Keeping accurate records of communications * Providing excellent customer support You will have: * Strong written communication and organizational skills * Attention to detail and the ability to work independently * Previous customer service experience is beneficial, but not essential This is a fantastic opportunity to join a supportive team and gain experience in a busy customer service environment. Equal Opportunities: Our client is committed to equality and diversity in the workplace. No part of this advert is intended to discriminate on the grounds of gender, marital status, race, religion, colour, age, disability, or sexual...

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service...

Thrive Group are delighted to be supporting our client in Chippenham who is  actively looking to recruit a Customer Service Executive to join the team on a temp to permanent basis (for the right candidate).   What you will be doing: To provide outstanding customer service on both incoming and proactive outgoing customer enquiries and be able to manage customer expectations and assist in resolving queries. Respond promptly and professionally to customer inquiries via phone, email or chat Provide accurate information regarding products, services, policies, and procedures. Assist customers in placing orders, processing returns, or managing accounts. Accurately record customer interactions and transactions in the CRM system What you will need to succeed: Previous experience working in a call centre / customer service environment. Able to work to deadlines under pressure. Excellent communication skills, both verbal and written. IT Literacy. What you will receive in...

Vibe Recruit are excited to be recruiting for a Customer Service Specialist to join a busy and forward-thinking Occupational Health team based in Abingdon. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced service environment. You will be the first point of contact for customers, providing professional support, managing service bookings, and ensuring every interaction reflects a "Right First Time" approach. This role plays a key part in ensuring smooth clinic operations and supporting internal teams across the business. Key Responsibilities Customer Support - Respond to customer queries via phone and email with professionalism, empathy and accuracy. Service Bookings - Manage bookings for Occupational Health services, guiding customers through the process. Clinic Coordination - Open and manage clinic schedules, source resources and ensure appointments are set up correctly. Supplier Liaison...

Job Title (Possible): Repairs Planner / Repairs Scheduler  Location: Teddington, TW11 Salary: Day rate to be discussed depending on experience Contract: Temp to perm Hybrid working. Role Purpose: Manage and coordinate repairs service from first customer contact through to job completion. Schedule and allocate routine, planned, and emergency maintenance / repair tasks (internal or via contractors/technicians). Act as the main point of contact for tenants/residents raising repair requests; manage communications, appointments, and updates.  Monitor cases through to resolution, including tracking of job status, follow-ups for complex or long-term repairs, liaising with surveyors or technical teams for escalated cases.  Work with internal teams, repairs/maintenance technicians (e.g. carpenters, trades), subcontractors, suppliers - ensuring jobs are scheduled, materials procured, and compliance with safety/regulations is maintained.  Maintain accurate digital records / case...

Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role - Contact Centre Agent Location - Watford Pay Rate - £12.21 per hour Duration - Initially 3 Months Hours - 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems....

Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint. Responsibilities: Act as first point of contact for customers who are expressing concerns or dissatisfaction, deploying empathy, problem solving skills and proactive communication to address their issues. Triage and assess customer concerns, suggest appropriate solutions and where possible recover the issue. Find the best route to customer satisfaction and where necessary log a formal complaint investigation. Skills and experience: Excellent customer service and communication skills through multiple channels. Empathy and a personal approach to problem solving. Collaborative nature and confidence in dealing with multiple stakeholders. Proven experience in a complaint handling or customer service role. The role is hybrid with Wednesdays and Thursdays in the office. £19.49 ph PAYE or £25.57 Umbrella

Our client is a global software solutions company with UK headquarters located in Victoria, London. They are now seeking a IT Support Technician for a 12 month contract where you will benefit from great technical support from your colleagues. Can be 2 days a week remote. Responsibiities Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. * Troubleshoot issues as 1st, 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. * Troubleshoot and replace laptop and PC hardware. * Provides professional-level phone support to customers. * Configure, test, and troubleshoot network connectivity and wireless access. Skills * Computer graduate or similar * 1+ years experience in IT Desktop Support. * Familiarity supporting Mac OS X & Windows 7/10. * Familiarity with wired and Wi-Fi Networking with...

Dynamics 365 Developer - Contract Role Location: Hybrid - Central London Duration: 6 months (initial) Rate: £650-£750 per day (Inside IR35) Main Duties & Responsibilities Act as the key developer for a major Customer Insights programme, delivering Dynamics 365 and marketing expertise. Serve as technical lead for Dynamics 365, providing expert advice on all aspects of Dynamics 365 and PowerApps. Collaborate with internal teams to shape the roadmap for Dynamics 365, PowerApps, and associated M365 services. Share knowledge and mentor team members on Dynamics 365 and Power Platform. Identify opportunities to enhance existing solutions and expand usage of Dynamics 365 and PowerApps. Deliver new development work aligned with IT strategies and manage external resources when required. Provide system administration and third-line technical support. Manage release and deployment processes for Dynamics 365 and PowerApps. Maintain technical documentation, programming standards, and...

Service Desk Engineer London, UK | Hybrid - 3 days on site £(Apply online only) per day inside IR35 6 months Brief I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis. If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking. You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity. The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills. Key Responsibilities Provide 1st line support for all employees [EMEA] Act as the point of contact for Incidents and Service-Requests for users Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk Manage on/off-boarding...

Calling all Senior Carers/Team Leaders! Ten90 Recruitment is looking for an experienced Team Leader to work for our clients based in the Waltham Forest area We are seeking candidates who can provide person centred support to vulnerable people. Your responsibilities will include the following; Leading and Motivating: Inspiring the team to perform at their best and foster a positive work environment. Setting Goals and Objectives: Clearly defining team goals and breaking them down into actionable steps. Delegating Tasks: Assigning responsibilities based on individual skills and strengths to optimise performance. Training and Development: Providing guidance and support to team members, including training and mentoring. Performance Management: Monitoring team performance, identifying areas for improvement, and providing feedback. Communication: Facilitating open communication within the team and with management. Problem-Solving: Addressing challenges and conflicts within...

Housing (Homelessness) Triage/First contact Officer Office based – 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...