6 jobs found in Redditch

Job Title: Customer Service / Complaints Advisor Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): •    8:00am – 4:15pm •    9:45am – 6:00pm •    11:45am – 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities •    Handle inbound and outbound customer calls in a fast-paced call centre environment •    Respond to customer complaints...

SourceCo Recruitment are currently recruiting for an experienced Customer Service Coordinator for a well-known client based in Droitwich. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment. This role is a 6-month maternity cover contract with a possibility of extension. Salary: * £12.75 per hour Working hours (will vary during training): * Monday – Thursday 08:00 – 17:15 * Friday 08:00 – 13:00 Your duties: * Processing customer orders and schedules * Updating and maintaining the ERP system * Handling customer enquiries via phone and email * Supporting orderbook management and contract reviews * General administration and office support The ideal candidate will have the following: * Strong customer service and communication skills * Good Microsoft Excel and Word knowledge * Excellent organisation and attention to detail * Ability to manage...

We are currently recruiting for Telemarketers to join our client in Birmingham City Centre. This is a hybrid role once trained, but some travel to the City Centre office will be required. Duties include but are not limited to: · Calling potential customers, gathering information · Arranging/ making appointments for telephone consultants · Lead generation and profiling · High volume of outbound telephone calls · Excellent customer service required If you have any form of Telesales, Sales, Telemarketing, Call Centre, Customer Service experience, please get in touch

Location- Worcester County Hall | WR5 2NP / Hybrid Working Contract Temporary Agency Assignment Hours 35 hours per week 08:30 – 16:30 Nove Hire Recruitment is recruiting on behalf of Worcestershire County Council. To support, maintain, and develop Worcestershire County Council’s Social Care and Enterprise Applications, ensuring systems remain secure, reliable, and aligned with business needs and service levels. The role will work closely with Digital Services, Social Care teams, and third-party suppliers to support digital transformation and deliver effective customer-focused solutions. Key Responsibilities * Support and maintain Social Care IT applications, including systems such as Liquidlogic. * Investigate and resolve application issues within agreed SLAs. * Provide technical advice and support to users and stakeholders. * Maintain application documentation and support records. * Work with suppliers and internal teams to improve application performance...

Customer Service Advisor £12.71 per hour plus monthly bonus 37.5 hours per week Monday to Sunday 7.30am – 10pm (rota-based) Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible. -Handling inbound calls -Arranging...

Customer Service Advisor £12.71 per hour plus monthly bonus 4-on-4-off: 5pm-10pm Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible. -Handling inbound calls -Arranging call outs -Dealing with distressed or upset...