39 jobs found in Royal Tunbridge Wells

Customer Service & Sales Advisor – Temporary Location: Dartford Contract: untill the 19th December (possibility to extend) Hours: 8.30am – 5:00pm, Monday to Friday We’re looking for a Customer Service & Sales Advisor to join a busy and supportive team in Dartford on a short-term basis, with the possibility of extension. This is a fantastic opportunity to gain valuable experience in a fast-paced customer service environment, supporting clients with orders, queries, and day-to-day requests. What you’ll do: Handle inbound calls and emails, providing a professional and timely response. Accurately process customer orders and maintain records. Support customers with stock availability, pricing, and delivery updates. Resolve queries efficiently to ensure a smooth service. Work collaboratively with the wider team to meet targets and deadlines.What we’re looking for: Excellent verbal and written communication skills. A proactive and reliable individual with a strong customer...

JOB TITLE: Customer Service Officer (Housing) LOCATION: Wandsworth, SW18 1HR (Fully office based), also attend Twickenham Office, TW1 3BZ when required Working arrangements: Hybrid working available after training. PAY RATE: £19 PAYE / £24.57 Umbrella START DATE: Jan 2026 DURATION/Hours: 3-month contract/ 36 hours a week (Mon-Fri, 9-5) Role purpose: Dealing with housing calls for Wandsworth initially and then to include Richmond housing calls. Duties & Responsibilities: Handling customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed enquiry handle time and productivity target times and to agreed customer service and Council standards. To resolve enquires where possible at first point of contact following the agreed trained process to actively encourage customers to use the most efficient method to gain access to and information about council services. To maintain...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Temporary Customer Service Advisor Hybrid | Full-time (Mon–Fri) | Temporary Contract | Immediate Start In this front-line role, you’ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks. Key responsibilities for the Customer Service Advisor: * Answering and handling customer queries professionally and efficiently * Logging repairs and maintenance requests using internal systems * Monitoring and responding to shared inboxes within agreed timeframes * Greeting visitors and managing the reception area * Supporting residents with information around rent, payments, and services * Providing administrative support to customer engagement and community events * Updating records and ensuring...

Role Details: - Title: Customer Service Support Officer - Location: Stoke Poges - Pay: £15 per hour - Contract Length: 6 months (potential for extension) Schedule: - Hours: Monday to Friday, 9:00 AM - 5:00 PM (37.5 hours per week) - Onsite Requirement: The first two weeks require four days in the office for training. After training, the normal office days are Wednesday and Thursday. About the Role: You will work as a member of the Operations Team to provide an unrivalled, outstanding service to all internal and external customers. This role is within the Customer Services team and focuses on responding to high volumes of customer calls, written correspondence and internal queries. You will be an enthusiastic, friendly member of the Operations Team adding value to the overall level of service SFS provides and helping to work towards the company vision while delivering on our values, Responsible, Excellent & Innovative. It's incredibly important that our people enjoy...

Job Title: Customer Service Support Officer Location: Stoke Poges Contract Details: Temporary (6 months, potential for extension) Salary: £15 per hour About Our Client: Join a vibrant and supportive organisation committed to delivering exceptional customer service in the Financial Services industry. Our client is passionate about fostering a friendly and engaging work culture, dedicated to employee development and teamwork. Benefits & Perks: Supportive environment for employee development Friendly and engaging workplace culture Opportunities for training and professional growth Responsibilities: As a Customer Service Support Officer, you will: Serve as the first point of contact for customers, addressing inquiries via phone and email Handle questions on agreements, terminations, and protection queries Process transfer requests and updates to customer records promptly Collaborate with team members to ensure outstanding service delivery Identify process improvements...

Job Title: Council Tax Customer Service Officer Department: Revenues & Benefits / Customer Services Job Purpose: To provide high-quality customer service and administrative support for the billing, collection, and recovery of Council Tax in accordance with legislation, council policies, and best practice. The role involves handling customer enquiries, processing changes, and ensuring accurate maintenance of Council Tax accounts. Key Responsibilities: 1. Customer Service: * Respond to customer enquiries via telephone, email, and face-to-face in a professional and empathetic manner. * Provide clear and accurate advice on Council Tax liability, discounts, exemptions, and payment options. 2. Administration: * Process Council Tax billing, amendments, refunds, and correspondence promptly and accurately. * Set up and manage Direct Debits, including cancellations and amendments. * Maintain accurate records in line with Data...

Personnel Selection are pleased to be working with this fantastic Basingstoke based business, who are recruiting for a Customer Service Advisor on a 3 month temporary contract.  The hours of work are 8:20am to 4:45pm Monday to Friday and this will include a 30 min lunch and a 10 min break.  We are looking for a confident communicator with excellent listening skills, to join this existing team ASAP. Your role will involve taking incoming calls and handling customer requests, such as order processing, booking in repairs and maintenance, giving service updates and escalating any potential complaints. This role will suit someone with previous experience in a busy service focused role.  Solid knowledge of MS Office is a must! If you are available immediately and can commit for at least 3 months, please do get in touch ASAP

Location: Abingdon Department: Customer Services Reports to: Customer Services Supervisor Peopleforce Recruitment are supporting one of their long-standing partners in sourcing a customer service advisor for a 3 month contract. This business provides essential toxicology testing services that help protect communities and support better health outcomes. As a Customer Services Advisor, you’ll be a key point of contact for our customers, ensuring every interaction is handled professionally, accurately, and with care. What You’ll Do * Support our 24/7 emergency call-out and Chemist on Call service by participating in a shared on-call rota. * Respond to customer enquiries across phone, email, and other channels. * Handle day-to-day admin tasks related to our services. * Process orders, track deliveries, and manage returns. * Work closely with colleagues to ensure a smooth and consistent customer experience. * Keep up to date with...

Customer Service Advisor – Milton Keynes Join a leading global consumer goods brand as a Customer Service Advisor. You’ll be part of a busy team and the first point of contact for customer enquiries. What you’ll do Handle inbound calls and support customers with queries Review and check customer contracts with strong attention to detail Deliver excellent customer care at all times What we’re looking for Confident, customer-focused communicator Strong attention to detail Previous customer service experience is an advantage Working hours Full-time, 8:00 am – 5:30 pm If this sounds like the right role for you, we’d love to hear from you. All applicants will be assessed solely on their skills, qualifications, and ability to perform the role. This advert is inclusive and does not discriminate on any protected characteristics. Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job...

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service...

Do you thrive on helping others and enjoy solving problems? Are you organised, friendly, and motivated by delivering excellent service every day? If so, we’d love to hear from you. About the Role We’re looking for a Customer Service Executive to join our team on a 12-month contract. In this role, you’ll be at the heart of our customer support, ensuring enquiries are handled quickly and efficiently. You’ll process orders, manage records, and work closely with colleagues across departments to keep everything running smoothly. Key Responsibilities • Responding to customer enquiries with professionalism and care • Processing and progressing orders to meet deadlines • Liaising with internal teams and global contacts to provide updates • Maintaining accurate records and systems • Supporting customers with complaints and returns, ensuring fair resolutions • Promoting and maintaining online eShop functions What We’re Looking For • Previous experience in customer service or internal...

Customer Service Representative – Office working  Inspired by their unique client base, our client is looking to add to their growing customer service team to continue to provide a top-quality tailored customer experience. Location: Office working, NN5 Lodge Farm Employment Type: Full-time temporary to permanent position. Pay: £12.21 per hour, paid weekly. Working Hours: 40 hours per week, working 5 days out of 7 between the hours of 8am and 8pm Monday – Sunday. Responsibilities of a Customer Service Representative Build rapport with customers in a consultative manner Listen to the customer's needs to ensure a positive and unique solution to their queries Provide exceptional customer service by demonstrating in-depth knowledge of the services & products the company provides. Communicating with customers and clients via live chat platforms. The key skills / experience that we are looking for are:    Excellent customer service skills  Great team player  6 months...

Hours 8.30am - 5.00pm Monday - Friday £13.00 per hour Join Our Team as a Customer Service Advisor. Are you looking for your first office role? Looking to gain experience within the customer service industry? This role could be perfect for you! What You'll Do: As our Customer Service Advisor, you will play a pivotal role in supporting client needs. Your day-to-day responsibilities will include: Answering all incoming customer service calls Updating the CRM system with customer notes Ensure all issues are resolved by the end of each working day What We're Looking For: Enthusiastic: A positive attitude that can brighten the office! Organised: Ability to manage multiple tasks efficiently. Team Player: Willing to collaborate and support colleagues. Tech-Savvy: Comfortable using various software and systems.Why Join Us? Impactful Work: Be a part of an organisation that shapes minds and futures. Supportive Environment: Work alongside a dedicated team that values collaboration...

We are now seeking an experienced Service Charge Analyst to join our Service Charge team. This role is essential in supporting the transformation of our service charge delivery and ensuring accurate, compliant financial management across the organisation. Key Responsibilities: * Accurately calculate, construct and issue estimated and actual service charges in line with legal deadlines, contractual obligations, and internal policies. * Manage complex service charge cases, ensuring full recoverability of costs. * Deliver an expert, customer-focused service to residents, resolving complex queries and supporting complaint resolution. * Support the development and embedding of systems and processes required for service charge transformation. * Assist with the integration of two legacy systems and legacy stock, helping to establish consistent best practice. * Review and maintain procedures to ensure full recovery of service...

Service Charge Analyst Location: Sittingbourne Salary: £21 to £22 per hour Contract Type: Temporary - ongoing Hours: 35 per week Social Housing Experience needed Daniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Service Charge Analyst to join their team. What you'll be doing - Service Charge Analyst Providing responsive internal customer service and supporting all central aspects of service charge delivery in line with KPIs. Compiling and analysing reporting information to support the wider service charge team. Supporting the calculation and allocation of service chargeable expenditure, including preparing and loading data into various systems to ensure accurate charging. Identifying opportunities to increase efficiency by optimising and automating data workflows. Monitoring and auditing data quality to support validation and cleansing. Producing key performance statistics and metrics to...

AWS Connect Support Engineer - East London £500 per day (Umbrella) | 3-month rolling contract | Hybrid (2-3 days on site) An East London Council is seeking an experienced AWS Voice / Amazon Connect Support Engineer to provide technical support, maintenance, and optimisation of our cloud contact centre environment. This is a key role ensuring the stability, performance, and continual improvement of our AWS Connect platform. Key Responsibilities: Administer and support Amazon Connect including call flows, queues, routing profiles, prompts, and IVR. Configure new Connect instances and design automated self-service journeys using Flow Builder. Support voice and chat channels and integrate solutions with external systems (e.g., Dynamics 365). Manage incidents, troubleshoot issues, and perform root-cause analysis using tools like CloudWatch. Collaborate with telephony, IT, and architecture teams, and help upskill colleagues on AWS Connect. Produce reports and summaries on system...

Service Charge Analyst – South London £28.58 per hour (Umbrella) 3-Month Ongoing Contract Hybrid Working – Minimum 4 Days in Office We are seeking an experienced and detail-driven Service Charge Analyst to join our dedicated Service Charge team at Southern Housing. This is an excellent interim opportunity for a professional with strong analytical ability, housing sector experience, and a commitment to delivering high-quality customer service. About the Role As a Service Charge Analyst, you will report directly to the Service Charge Manager and play a key role in shaping and delivering an accurate, transparent, and customer-focused service charge function. You will work closely with colleagues across the organisation, contributing to ongoing transformation and improvement projects within the Service Charge team. Key Responsibilities Ensure accurate calculation, monitoring, and reconciliation of service charges Provide high-quality support and information to service charge payers...

Complaints Triage Officer (Hybrid - West London) Rate: £25.77 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London We're looking for a highly organised and customer-focused Complaints Triage Officer to join a dynamic Complaints Service team (Housing Association) on an initial 3-month+ contract. As the first point of contact for escalated service enquiries, you'll be the gatekeeper of the Complaints Service, ensuring every customer concern is triaged accurately and compassionately. Your role is pivotal in assessing complaints, identifying appropriate resolutions, and - wherever possible - recovering service issues before they escalate further. Key Responsibilities: Handle and triage incoming escalated service enquiries. Assess and determine the best resolution route for customer dissatisfaction. Deliver swift and effective service recovery wherever possible. Log formal complaints for full...

Service Desk Engineer London, UK | Hybrid - 3 days on site £(Apply online only) per day inside IR35 6 months Brief I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis. If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking. You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity. The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills. Key Responsibilities Provide 1st line support for all employees [EMEA] Act as the point of contact for Incidents and Service-Requests for users Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk Manage on/off-boarding...