2 jobs found in Salisbury

Customer Service Advisor Salary: £12.60 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service...

Customer Service Administrator Pertemps are currently recruiting for a temp Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover. This will be an ongoing temporary position for about 8 weeks. Responsibilities as a Customer Service Administrator: Receive incoming calls from customers placing fault or support calls Recording details on service management system Provide first line troubleshooting to gather technical information Manage call responses, telephone support and scheduling engineers service appointments. Schedule preventive maintenance visits in line with customers needs Ensure engineers are booked on and off calls Raise invoices Maintain and update customer records as required Requirements: Strong customer service and administrative experience Competent Microsoft user Knowledge / interest in technology Ability to work on own initiative Excellent verbal and written communication skills Available immediately The...