3 jobs found in Skelmersdale

Are you a technical wizard with a knack for customer service? Have you got a brain for problem solving and a desire to learn? Is this sounding a bit like you… Great news… we’re hunting for an amazing 2nd Line Support Engineer to join a company that is passionate about your development! You’ll be exposed to a massive variation of work and get stuck into some exciting projects Are you ready to step up to the plate and be the best 2nd Line Support Engineer in the land? Get Applying! As a 2nd Line Support Engineer, your responsibilities will include… * Responding to and resolving tickets, customer issues, incidents, and queries * Provide onsite/remote support in positive and proactive manner * Working on a blend of IT support, networking, telecoms and server work * Installing/setting equipment on client site to the highest possible standard * Working with team on issue escalation/troubleshooting 3rd party applications * Taking ownership of assigned and adopting...

Your new company A charity which is dedicated to providing outstanding services across the UK are seeking a customer motivated individual to join their payments' customer service team on a 3 month temporary basis. Your new role Working as part of a small customer service function, you will be the first point of contact for enquiries relating to processing payments and service charges, as well as signposting to other areas of the service. Used to working within SLA timeframes, you will be a diligent and detail orientated individual that holds yourself to account to ensure you act within the agreed timescales. You will be responding to customer enquiries in an omni-channel manner which is inclusive of phone, email and Zendesk web enquiry. In addition, you will be supporting with any administration in the customer portal as required. What you'll need to succeed Prior customer service experience in an omni-channel environment is preferred, however telephony only customer service...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...