12 jobs found in Smethwick

We are currently recruiting for Telemarketers to join our client in Birmingham City Centre. This is a hybrid role once trained, but some travel to the City Centre office will be required. Duties include but are not limited to: · Calling potential customers, gathering information · Arranging/ making appointments for telephone consultants · Lead generation and profiling · High volume of outbound telephone calls · Excellent customer service required If you have any form of Telesales, Sales, Telemarketing, Call Centre, Customer Service experience, please get in touch

Aged Debt Supervisor Bournville, West Midlands 6 Month Contract £20.35 per hour Responsibilities: * Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries * Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed * Conduct Overdues/Invalids meetings with Commercial * Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received * Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer * Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle * Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends * Liaise...

Customer Experience Advisor - 6 Months FTC Salary: £26,437 plus Veolia benefits and pension Hours: 40 hours per week, Location: Cannock, WS11 8JP (Head Office) Duration: FTC 6 Months (possibility to extend or become permanent) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Facilities parking and subsidised lunch Access to our company pension scheme Discounts on everything from groceries to well known retailers Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial...

Role Title: Customer Journey Technician / Customer Service Advisor Business area: Customer Service  Location: Pride Park / Derby (weekends are WFH once you have passed training) Hours: 2-10 pm including weekends Key Accountabilities: - Proactively manage customers through any potential failures in delivery to avoid complaints and repeat calls by keeping them advised of status of work and the steps that are necessary to complete their work. - Manage customer expectations on works that need to be rescheduled due to events and emergencies. - Work collaboratively across Workforce Planning & Optimisation and Operational areas to prioritise customer commitments that are broken or jeopardised to establish the quickest and more effective way to restore trust and belief that work will be carried out. - Build and sustain excellent stakeholder relationships from frontline staff to regional business leads within Severn Trent Water and across our 3rd party contractors, highways...

AMJ Recruitment are looking for a Customer Care Advisor to join our valued Manufacturing/Distribution Client based in Nuneaton. Pay Rate - £13.86 per hour Shifts: 09:00am to 17:00pm (Mon-Thur) 09:00am to 16:00pm (Fri) - 35.25 hours per week. Term - Temp to Perm Start Date - ASAP Experience - Customer Service or Admin experience is essential. Role Overview: As a CX Customer Care Advisor at our Client, you will play a key role in delivering a high standard of service to our customers. You’ll be responsible for managing customer enquiries across multiple channels, including telephone, email, live chat, and social media. Job Role: • Act as the first point of contact for customer enquiries, providing accurate and timely information across all communication channels. • Take full ownership of customer issues, ensuring they are resolved efficiently and to a high standard, including appropriate escalation where necessary. • Support customers in understanding product features and...

Membership Customer Service Advisor Location: Hybrid (2 days in the office, 3 days working from home) Hours: Monday to Friday, 9:00am – 5:00pm Pay Rate: £13.21 per hour We are currently recruiting for a Membership Customer Service Advisor to join a friendly and supportive organisation on a hybrid working basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and delivering an exceptional customer experience. The Role As a Membership Customer Service Advisor, you will be the first point of contact for members, providing professional and efficient support via phone, email and online enquiries. You will assist with membership queries, process applications and renewals, maintain accurate records and ensure every interaction is handled with care and professionalism. Key Responsibilities * Respond to member enquiries by telephone, email and online channels. * Process new membership applications,...

Customer Service Alarm Call Handler Location: Leicester (Office-Based) Salary: £13.14 per hour Contract: Temp to Perm Shift Pattern: You'll work a rotating schedule of 6 days on, 4 days off, with shifts structured as follows: * 2 Early Shifts: 7:00am - 3:00pm * 2 Mid Shifts: 3:00pm - 11:00pm * 2 Night Shifts: 11:00pm - 7:00am This equates to a standard 40-hour working week (5 x 8-hour shifts). You'll be required to work bank holidays and maintain flexibility across all shift types. About the Role: As an Alarm Call Handler, you'll play a vital role in ensuring the safety and functionality of client alarm systems. You'll be the sole operator on shift, responsible for monitoring, responding to, and escalating alarms as needed. This role requires confidence, independence, and a high level of responsibility, as you may be the only person in the office during your shift. You'll be part of a 24/7/365 operation, ensuring continuous coverage and rapid response to any alarm triggers. Key...

What’s in it for you? * £12.71 per hour * Full training and ongoing support * Gain valuable office and customer service experience * Friendly and supportive team environment * Excellent opportunity to strengthen your CV * Free onsite parking * Easily accessible by local bus routes * Company T-shirt provided Must have’s * Recent graduate, university student or someone looking to gain office experience * Friendly, confident and professional approach * Excellent verbal and written communication skills * Positive and professional telephone manner * Strong organisational skills and attention to detail * Confident using Microsoft Office and learning new systems * Ability to work independently and as part of a team * Reliable, proactive and eager to learn So, what will you be doing? * Managing incoming email correspondence * Answering inbound telephone enquiries and directing calls appropriately * Providing excellent customer...

We are currently looking to recruit a Temp to Perm Customer Service Advisor for our successful client, who offer long term development and opportunities for all. This is a temporary to permanent opportunity for the right candidate. To be considered for the role, you’ll require the following essentials: Proven experience of providing excellent customer service Problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Good working knowledge of CRMs Within this position, you’ll also be: The main focus will be to deal with a range of customer enquiries via telephone and email Ensuring a 1st time solutions approach to each call   Understanding customers situation and being able to deal with the situation effectively and in a timely manner Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met Additional Information: £13.31 per hour plus Over time if desired Shifts...

Job Title: Shopfloor IT Support Location: Crewe, Cheshire, CW1 3PL | Office - 100% on-site Duration: 3 initial month contract Rate: £313 per day INSIDE / UMBRELLA You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving incidents. The role will be on a client site five days a week (Monday to Friday between 06:00 to 21:00) in Crewe. There are no options for Hybrid or remote working. Your role Undertake regular floor walking as a proactive support measure. Maintaining a stock of spare equipment for rapid deployment and timely issue resolution. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries on-site. Working closely with maintenance teams to determine whether issues are IT-related or plant-related. Providing advice with guidance through user best practices, identifying and mitigating...

Temporary Customer Service Administrator Alfreton Temporary with the opportunity to become permanent Part Time, 20-25 hours per week Weekly Pay , £13ph  SF Partners are currently recruiting for a Temporary Customer Service Administrator to join a busy and friendly service department. This is an excellent opportunity for someone looking for a long-term opportunity, with the potential to become permanent for the right person. You'll be joining a well established team with a wealth of experience, supporting engineers and customers with day-to-day service administration. If you enjoy a varied role, speaking with customers and keeping everything organised, this could be a great fit. The role Handling incoming customer enquiries via phone and email Providing administrative support to the service department Managing customer assets and updating information accurately on the system Raising quotations for extended warranties and service contracts, then following these through...

Local authority in Northamptonshire are currently looking for an experienced repairs surveyor for initially three months. Purpose of the job •Provide effective line management to the appropriate Trades, Gas/ Electrical, Planned Maintenance, compliance and Business Support functions, indelivering a high quality customer based service. •Ensure financial compliance with the clients procedures. •Maintain work procedures and systems which ensure that an effective, efficient and accountable service is delivered. •Ensure your service area responsibilities are properly coordinated across workareas and fit for purpose in order to meet both the Councils and its customers.expectations. •Determine priority, programme work and supervise a number of trades persons staff. •Plan own workload and develop systems of work. •To create, review and update health and safety policies and procedures in conjunction with the Health and safety team. •To provide professional advice and recommendations to...