2 jobs found in Snetterton

We're looking for a proactive and approachable individual to join a customer support team focused on delivering high-quality service. You'll play a key role in ensuring customers receive the support and guidance they need, helping to maintain a smooth and positive experience. Responsibilities Providing friendly and professional customer support Responding to queries and resolving issues efficiently Supporting day-to-day operations across multiple sites Sharing accurate information on processes and services Working closely with internal teams to improve the overall customer experience About You Previous experience in a customer-facing or service-based role Confident communicator with strong interpersonal skills Organised, with the ability to manage tasks across different locations Proactive, reliable, and solutions-focused

We are seeking an organised and customer-focused Assessment and Support Officer to join the Housing Advice Service at a local authority in Cambridgeshire. The successful candidate will assess applications to join the Housing Register under the Choice Based Lettings system, ensuring applications are processed accurately and in accordance with the Council's Lettings Policy. The role involves verifying and updating applications, supporting vulnerable households with assisted bidding, conducting housing register reviews, and providing a broad range of administrative support across the service. Responsibilities also include organising housing panels, maintaining databases and records, processing payments and invoices, and supporting homelessness prevention initiatives. You will need excellent communication, organisational, and IT skills, with the ability to manage competing priorities and provide high-quality customer service. Experience within housing, administration, customer...