12 jobs found in South Shields

Call Centre Customer Enabling Services Advocate £13.26 PER HOUR 35 HOURS PER WEEL You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service. This is a vital role in ensuring the safety and wellbeing of those who rely on our services. Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial. Various hours available 24 hours a day. Attracts Night Rate and Shift Allowance, dependant on hours worked

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Remote role - Hub access when needed." Hubs are located in Kirkby, Glasgow and Gateshead Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while...

Customer Service Advisor - £12.71 per hour Location: Gateshead Contract Type: Temporary starting July 2026 Working Pattern: Full Time Salary: £12.71 per hour Hybrid Role: Office and Home Working Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key...

Role Overview A well‑established organisation is seeking a Customer Service Advisor to join its customer support team. This role is ideal for someone who is customer‑focused, highly organised, and confident communicating across multiple channels while delivering a high standard of service. Key Responsibilities Handle customer enquiries via telephone, email, and online systems in a timely and professional manner. Provide accurate information and resolve customer issues efficiently, ensuring a positive customer experience. Log, update, and manage customer records using internal CRM systems. Identify customer needs and escalate complex queries to relevant departments when required. Meet individual and team performance targets, including response times and customer satisfaction metrics. Maintain a high standard of communication, professionalism, and confidentiality at all times. Support continuous improvement by identifying recurring issues and contributing to service enhancements....

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for an IT Support Technician to join our existing team at our Head Office in Leeds on a 4-month fixed term basis with a salary of £9,000 (£27,000 FTE) The Role: This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years’ experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities: To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a...

About the Role The Printed Cup Company is looking for temporary telesales agents to support our growing marketing activity by contacting warm inbound leads generated through our marketing channels. This role does not involve cold calling. You will be speaking with potential clients who have already expressed interest in our products and are expecting contact from our team. You will be responsible for making outbound calls, introducing our services, answering questions and guiding potential customers through the enquiry process. Full product training and telephone training will be provided. The role is based in our modern office facilities attached to our warehouse and production factory in Clitheroe, providing a great opportunity to understand how our products are manufactured and supplied. Key Responsibilities * Contact warm leads who have expressed interest in our products and services * Make outbound calls to potential clients following up marketing...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to embark on an exciting journey in the world of IT Service Management? Our client, a leading organization in the Financial Services and Insurance sector, is seeking a motivated and detail-oriented IT Service Transition Analyst to join their dynamic team for a 6-month temporary contract. This is your chance to grow your skills and make a real impact in a highly regulated environment! Role: IT Service Transaction Analyst Duration: 6 Months Location: Edinburgh or Glasgow (4 Days in Office a month) Client...

Summary Job Title: Customer Service Representative Location: Edinburgh City Centre Pay Rate: £14.40p/hr Hours: Monday - Friday, 7 hour shifts between 8am-6pm. Hybrid Working: 3 days per week home working after training Contract Type: Temporary - 12 months Start Date: 26/05/2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role. As part of the IP&I team, you will be providing customers with support across various products and services. This...

Customer Service Advisor Northampton (NN5) Variety of shifts: 5 days out of 7 per week 8am – 5pm / 9am – 6pm / 10am – 7pm / 11am – 8pm (weekend availability required) £12.71 per hour Temporary ongoing, with the potential to become permanent after 12 successful weeks We are proud to be partnering with an exceptional logistics provider who is currently seeking service-driven individuals to join their team. Are you a passionate Customer Service Advisor who thrives on going the extra mile for customers? Or someone who enjoys speaking with customers and resolving queries? If so, we would love to hear from you. Duties: Handling inbound customer calls relating to delivery queries Navigating internal systems to track orders and update customer information Liaising with drivers and internal teams to schedule deliveries and confirm arrivals Booking deliveries with customers Responding to customer emails in a timely and professional manner Updating and maintaining the database with...

Customer Service Advisor 📍 Location: HU1 🕒 Hours: Monday to Friday, 8:30am - 5:00pm 💷 Pay Rate: £12.82 per hour We're currently looking for a confident and customer‑focused Customer Service Advisor to join our team at our HU1 location. This is a varied, fast‑paced role that combines customer success support with billing and accounts management. The position is broadly split 50/50 between customer support and billing responsibilities, offering variety and the opportunity to develop a wide skill set. 🔹 Customer Success (Pre & Post Installation) Supporting customers from sign-up through to installation Handling inbound enquiries via phone, email, and live chat Checking installation data with our network providers to check installations go ahead as planned Proactively contacting customers to guide them through their journey Resolving service queries, issues, and general account support Identifying opportunities to improve the customer experience Supporting retention and...

Customer Service Representative - B2B Location: Brough Area, HU14 Hours: Monday to Friday, 8:30am - 17:00pm Pay: £13.08 per hour Contract: Temp to Perm Opportunity Adecco UK Ltd is proud to be recruiting on behalf of a leading national organisation for a Customer Service Representative to join their dynamic and fast-paced business-to-business (B2B) support team. This is an exciting opportunity for a proactive and detail-oriented individual to play a key role in delivering exceptional service to commercial clients across the UK. Key Responsibilities: Act as the first point of contact for B2B customers, handling enquiries with professionalism and efficiency via phone, email, and internal systems. Process customer orders accurately, ensuring all relevant purchase order numbers are captured and client spend limits are adhered to. Provide expert advice on product ranges, availability, and suitability, helping clients make informed purchasing decisions. Coordinate delivery...