17 jobs found in Staines-upon-Thames

As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion...

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits. You will be responsible for: Gathering, analysing and documenting business and operational requirements. Producing functional specifications, user stories and acceptance criteria. Mapping business processes, workflows, business rules and system integrations. Acting as the link between business stakeholders, technical teams and external delivery partners. Managing and refining the project backlog to support successful delivery. Defining workflow processes and automation requirements. Supporting solution...

Customer Service Officer (6-month fixed term contract) Watford (Office Based) 37 hours per week The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to...

Sales / Purchasing Support Specialist (Full-Time; 12-month Contract) Hybrid – 2 to 3 office days in the London Office Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.  What does a Sales / Purchasing Support Specialist role mean at Prinova The role supports day to day commercial operations,...

Deskside Desktop Support - 6 months initially - London 5 days onsite £140 per day inside Service Delivery & Desktop Support Provide on-site desktop support for end users. Deliver desk-side support during business hours. Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution. Support user onboarding, including device setup and account provisioning. Manage incidents and service requests using ITSM tools (e.g., ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking. Adhere to SLAs and follow ITIL-based processes. Prioritise and resolve issues based on business impact. Install, configure, and troubleshoot Windows laptops and desktops. Support multi-monitor setups and peripheral devices. Troubleshoot hardware, software, and network connectivity issues. Provide support for collaboration tools (e.g., Microsoft 365, Teams). Support mobile devices...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

Appointment Setter- Hybrid Role Based- Solihull Hours- 25 hours per week  Salary- £12.71 with bonus incentives for over achieving  Temp-Perm About the role: Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing care, building rapport with customers, understanding their needs, and booking appointments for free hearing assessments. Key Responsibilities Contact warm leads by telephone to discuss their hearing care enquiries. Build trust and rapport quickly to create positive customer experiences. Identify customer needs through effective questioning and active listening. Confidently overcome objections and encourage customers to book a free hearing assessment. Accurately record all customer interactions using CRM systems. Meet agreed productivity, quality and compliance standards. Deliver professional, empathetic customer service...

Customer Service Representative Global Brand | European Headquarters | Hemel Hempstead Immediate Start | Temporary Assignment until March 2027 Are you an experienced Customer Service professional looking for your next opportunity with a well-known global organisation? We are recruiting for a Temporary Customer Service Representative to join the European Headquarters of a leading global brand based in Hemel Hempstead. This is an excellent opportunity to join a friendly, supportive team in a varied customer-focused role, with an immediate start available and the assignment running through to the end of March 2027. What's on Offer? Immediate start Temporary assignment until 31st March 2027 Monday to Friday, 8:45am - 5:00pm Hybrid working pattern: 3 days per week in the modern Hemel Hempstead office 2 days per week working from home Friendly, collaborative working environment within a prestigious global organisationPlease note: As the office is not located close to a train...

Job Description: HGV Class 2 Driver - DustCart Driver Havering £19.05 per hour plus an attractive Benefits Package Monday to Friday 6am starts 8 hours per shift guaranteed PAYE ONLYThe Role We are seeking a reliable and experienced Dustcart Driver (HGV Class 2) to join our waste management team. The successful candidate will be responsible for operating commercial vehicles, collecting and transporting waste materials efficiently and safely. This role offers an excellent opportunity for individuals with a passion for driving and a commitment to maintaining high standards of safety and service. The position involves delivering waste collection services across designated routes, ensuring timely pickups, and adhering to all relevant health and safety regulations. Responsibilities Operate dustcart and other commercial vehicles in accordance with road safety laws and company policies. Collect waste materials from various locations, ensuring proper handling and disposal procedures are...

Customer Service Advisor Hybrid 2/3 split  £13.94/ph Shifts between 8 am and 9 pm, including 1 weekend in 4 We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping...

Job Title: Operations Centre Analyst Location: Portsmouth Key Responsibilities Work closely with team members to support daily operations and tasks. Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures. Use our service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using our event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data from our service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be...

Operations Centre Analyst 6 month contract Based in Havant Offering £20ph Inside IR35 Working hours of 7am-3pm, Monday to Friday Do you have experience in a technical support or service desk environment? Are you looking for an opportunity to develop your skills in IT Service management? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Operations Centre Analyst, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Work closely with team members to support daily operations and tasks Help identify, prioritize, and respond to incidents and issues Use our service management tools to log and update incidents, ensuring information is accurate throughout the...

Customer Service Advisor Location: Chelmsford Hours: Monday to Friday, 8:00am to 4:00pm, plus every other Saturday Salary: £12.80 an hour Contract: Temporary with the opportunity for a permanent contract Adecco are delighted to be recruiting for a Customer Service Advisor on behalf of our client. This is an excellent opportunity to join a fast-paced, customer-focused business where no two days are the same. As the first point of contact for customers, you will play a key role in delivering an exceptional customer experience. Working within a busy customer service team, you will manage enquiries via email, phone, live chat and instant messaging, ensuring all customer queries are handled efficiently and professionally. Key Responsibilities Act as the first point of contact for customers, providing a professional and friendly service at all times. Manage a high volume of customer enquiries via email, telephone, live chat and instant messaging. Investigate and resolve customer...

IT Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support / Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior Analyst, or Supervisory IT...

Job Title: IT Service Desk Team Leader Location: Fareham Type : Contract up to 6 months Job Description Core Competencies & Expertise Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape. Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions. Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.Key Functional Focus Knowledge Cultivation: Oversee and enrich the Service Desk...