15 jobs found in Stanley

Customer Service Advisor Newcastle upon Tyne- 5 days Onsite Contract role (6 months) Day rate- competitive TBD The Role Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time. Key Responsibilities Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls. Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment. Compliance: Managing sensitive data strictly in line with GDPR requirements. Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels. Requirements Mandatory: Previous experience in a Call/Contact Centre and Customer Service. Desirable: Background in Financial Services, Personal Loans, or CRM systems. Skills: Strong...

Customer Services Advisor +6 months + the option to go permanently +On site working in Newcastle +£12-£15 ph Skills: +Customer Services experience +Excellent communication skills +Experience resolving customer complaints +Inputting information into databases Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account. They are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for...

An established and well-respected organisation is seeking a Facilities Helpdesk Co-ordinator to join their onsite Facilities Management team on an initial 6-month FTC. This is a fantastic opportunity for an experienced facilities professional to act as the first point of contact for all facilities requests, managing tasks end-to-end while delivering exceptional customer service. You'll coordinate planned and reactive maintenance, liaise with approved suppliers and contractors, raise purchase orders, manage invoicing, and support ongoing facilities projects. The ideal candidate will have prior experience within a facilities or helpdesk environment, strong organisational skills, and the ability to prioritise effectively in a fast-paced setting. Excellent communication skills and a proactive, solutions-focused approach are essential. The salary offered is between £28,000 - £35,000 depending on experience.  If you're a motivated facilities professional looking for your next...

Join Our Client as a Customer Service Administrator! Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity for the next 6 months? We are seeking 3 Customer Service Administrators to join our client's friendly team on a temporary basis. If you're ready to provide exceptional customer support, we want to hear from you! Position Details: Contract Type: Temporary (March - September) Hourly Rate: £14.00 per hour, paid on a weekly basis through Office Angels Start date: Monday 30th March Official office hours: 9am-5pm (Monday to Thursday), 9am-2pm(Fridays) Weekend cover will be required (max 4 hours) on a rota basis Location: Based near Benton in a Dog-friendly office with free onsite parking and accessible via public transport Hybrid Work: You will work full time in the office until training is completed, after which a hybrid pattern of 3 days in the office and 2 from home can be agreed upon.Role Overview: As a Customer Service Administrator,...

Customer Service Advisor 3 months Contract Monday till Friday 37 Hours Per Week £13.69 per hour A passion for serving customers in a contact centre and face to face to face environment to deliver outstanding customer services that resolve as many interactions as possible at the first point of contact. • Ability to build rapport to understand customer needs and suggest appropriate solutions. • Ability to effectively resolve difficult situations. • Ability to remain calm and make decisions in a challenging environment • Record outcomes and update systems, including CRM with accurate information. • Target driven to achieve a range of customer, quality and operational KPIs. • Handle calls from a life critical Telecare Service (Ostara) and support dispatch processes in line with business needs • Build effective working relationships with internal and external stakeholders to ensure customer needs are met. • Contribute towards a positive, performance driven customer service...

Our client in Newton Aycliffe is looking for a Customer Service Agent to join their ever-expanding, tight-knit and high-performing team, where benefits include monthly company lunches, free parking and staff discount. Reporting to the Customer Service Manager, you will work within their Customer Service department to provide advice and guidance to customers, supporting them in both pre-sale and after-sales care. You will be the voice of their organisation. As such, this role best suits upbeat and self-motivated individuals for whom attention to detail and accuracy are key. As they strive for the timely and thorough handling of enquiries, it is important that you have the organisational skills and the ability to effectively prioritise your workload. This is a full-time position offered on a temp to perm basis. The normal working week will be Monday to Friday from 8.30am to 5.30pm. Key Duties & Responsibilities · Prioritise and process customer queries and requests...

6 month FTC Monday – Friday 8:30 – 5:00 Role Purpose To provide efficient and professional customer service and administrative support, ensuring all customer interactions, orders and related processes are managed accurately and in line with company procedures. Key Responsibilities * Act as the first point of contact for customer enquiries, orders and amendments, ensuring a smooth and professional service at all times. * Process and manage UK sales orders (including specialist product lines), proactively identifying and resolving potential issues to support both customers and internal production teams. * Maintain, upload and securely store medicated prescriptions in line with internal procedures, including carrying out relevant regulatory checks. * Liaise with customers, suppliers and third parties (e.g. veterinary practices) to resolve queries and obtain outstanding documentation or information. * Produce routine and ad hoc reports, including sales and...

Search are currently working for a business based in Bradford who are looking for a finance administrator to join the business on a 6 month fixed term contract with the potential to go perm! Job Duties: Review mailbox for mid term cancellation queries, validating requests pre partial refund rules Checking customer service excel files and lock financial transactions for future direct debits Calculate and communicate detailed refunds Recharge dealers for commission included in calculations; send documents and post collections to business partner Post all relevant transactions with correct general ledger codes Answer customer and dealer calls regarding mid-term cancellations and direct debit issues Handle direct debit rejections, record failures, and process related correspondence per procedure Contact customers about unpaid debt for collection or necessary write off Escalate any issues to senior management Successful candidate will possess: Excellent customer service skills...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

I am recruiting for an experienced Credit Controller to support my clients' team through a period of growth, you will help to drive their mission of delivering exceptional service while minimising financial risk. If you’re someone who thrives on reducing financial losses through effective debt collection and enjoys building relationships with customers, we want to hear from you! This role is based onsite at my clients' offices in Sowerby Bridge and operates 5 days a week. Why You’ll Love This Role: * Provide a customer-focused service, ensuring clients' needs are met with care and efficiency. * Ensure the timely collection of payments, actively supporting debt collection targets. * Take action to manage overdue debt and monitor customer statuses, reducing potential risks. * Work to maximise customer retention by collecting payments and arranging manageable payment plans, all while minimising bad debt exposure. * Offer support to customers and colleagues with debt,...

Customer Service Advisor Edinburgh - Lasswade £23,500 6 month fixed term contract Full time Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business. Duties: - Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand - Assist clients on order-on-line - Deal with orders in the back office and liaise with logistics - Follow-up on orders and liaise with customers, retail, repair services, buyers, etc - Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry - Manage ongoing customer relationships utilizing our CRM tools - Develop collaborative, positive working relationships with staff at our traditional boutiques - Assist customers with after-sales service issues - Be a primary contact for customer inquiries about our products and brand. - Able to communicate concisely our company policies to client - Maintain...

Interested in this vacancy? Call our team on (phone number removed) for more information. We're looking for confident Customer Services Representatives to join a growing contact centre in their online chat based team. You'll help customers with their financial services queries, providing clear, accurate support and making every interaction a pleasure. This is a temporary role initially for a period of up to twelve weeks but may offer permanent opportunities for customer service superstars as the company continues to grow. What you'll do: Handle online and telephone based enquiries with professionalism. You'll be given access to a suite of internal tools to help give accurate responses. Resolve queries and offer informed guidance based on standard operating responses. Build excellent product knowledge and deliver great service. What we're looking for: Customer focused individuals - somebody who has examples of this in either a contact centre, retail, hospitality or face to...

Service Desk Analyst £14.18 per hour Full-time, Temporary to 5th May Office-based Overall job purpose: To provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform, contributing to an accessible, responsive, and user-focused IT support service across the University. Key responsibilities: Act as a first point of contact for incoming IT queries, managing a personal queue of customer calls and tickets. Provide support primarily via telephone, as well as through the in-person IT Support Desk and digital ticketing systems. Identify, gather, and validate customer needs to accurately diagnose issues and determine appropriate resolutions. Troubleshoot technical problems using everyday desktop software knowledge and internal guidance, escalating where necessary. Maintain accurate records of calls, actions taken, and resolutions in line with service standards and quality expectations. Work collaboratively within a...

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project.  This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team.  Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills:...

Customer Service Advisor – Temporary £12.21 per hour Trafford Park Immediate Start Great opportunity to join this well-established business due to busy period / workloads we are seeking a Customer Service Advisor to join their team. The role is full time office hours and they can offer hybrid working after the initial training period. Key Responsibilities for Customer Service Advisor job; * Handle and process customer’s orders with a high level of accuracy * Dealing with incoming inquiries via phone calls, emails and web chat * Provide first class customer service at all times * Contacting customers over the phone to confirm deliveries and collections * Ensure all part returns are actioned with the SLA agreed * Ensure each failed delivery or collection has at least one out bound call direct to the customer to determine what the issue was * Contact the customer and provide and update * Adherence to all company policies and procedures. Key Skills...