25 jobs found in Sutton

JOB TITLE: Customer Service Officer (Housing) LOCATION: Wandsworth, SW18 1HR (Fully office based), also attend Twickenham Office, TW1 3BZ when required Working arrangements: Hybrid working available after training. PAY RATE: £19 PAYE / £24.57 Umbrella START DATE: Jan 2026 DURATION/Hours: 3-month contract/ 36 hours a week (Mon-Fri, 9-5) Role purpose: Dealing with housing calls for Wandsworth initially and then to include Richmond housing calls. Duties & Responsibilities: Handling customer enquiries received by all customer access channels including telephone, face to face, letter, email, website, SMS or other correspondence within agreed enquiry handle time and productivity target times and to agreed customer service and Council standards. To resolve enquires where possible at first point of contact following the agreed trained process to actively encourage customers to use the most efficient method to gain access to and information about council services. To maintain...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Temporary Customer Service Advisor Hybrid | Full-time (Mon–Fri) | Temporary Contract | Immediate Start In this front-line role, you’ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks. Key responsibilities for the Customer Service Advisor: * Answering and handling customer queries professionally and efficiently * Logging repairs and maintenance requests using internal systems * Monitoring and responding to shared inboxes within agreed timeframes * Greeting visitors and managing the reception area * Supporting residents with information around rent, payments, and services * Providing administrative support to customer engagement and community events * Updating records and ensuring...

Customer Service & Sales Advisor – Temporary Location: Dartford Contract: untill the 19th December (possibility to extend) Hours: 8.30am – 5:00pm, Monday to Friday We’re looking for a Customer Service & Sales Advisor to join a busy and supportive team in Dartford on a short-term basis, with the possibility of extension. This is a fantastic opportunity to gain valuable experience in a fast-paced customer service environment, supporting clients with orders, queries, and day-to-day requests. What you’ll do: Handle inbound calls and emails, providing a professional and timely response. Accurately process customer orders and maintain records. Support customers with stock availability, pricing, and delivery updates. Resolve queries efficiently to ensure a smooth service. Work collaboratively with the wider team to meet targets and deadlines.What we’re looking for: Excellent verbal and written communication skills. A proactive and reliable individual with a strong customer...

Role Details: - Title: Customer Service Support Officer - Location: Stoke Poges - Pay: £15 per hour - Contract Length: 6 months (potential for extension) Schedule: - Hours: Monday to Friday, 9:00 AM - 5:00 PM (37.5 hours per week) - Onsite Requirement: The first two weeks require four days in the office for training. After training, the normal office days are Wednesday and Thursday. About the Role: You will work as a member of the Operations Team to provide an unrivalled, outstanding service to all internal and external customers. This role is within the Customer Services team and focuses on responding to high volumes of customer calls, written correspondence and internal queries. You will be an enthusiastic, friendly member of the Operations Team adding value to the overall level of service SFS provides and helping to work towards the company vision while delivering on our values, Responsible, Excellent & Innovative. It's incredibly important that our people enjoy...

Job Title: Customer Service Support Officer Location: Stoke Poges Contract Details: Temporary (6 months, potential for extension) Salary: £15 per hour About Our Client: Join a vibrant and supportive organisation committed to delivering exceptional customer service in the Financial Services industry. Our client is passionate about fostering a friendly and engaging work culture, dedicated to employee development and teamwork. Benefits & Perks: Supportive environment for employee development Friendly and engaging workplace culture Opportunities for training and professional growth Responsibilities: As a Customer Service Support Officer, you will: Serve as the first point of contact for customers, addressing inquiries via phone and email Handle questions on agreements, terminations, and protection queries Process transfer requests and updates to customer records promptly Collaborate with team members to ensure outstanding service delivery Identify process improvements...

Job Title: Council Tax Customer Service Officer Department: Revenues & Benefits / Customer Services Job Purpose: To provide high-quality customer service and administrative support for the billing, collection, and recovery of Council Tax in accordance with legislation, council policies, and best practice. The role involves handling customer enquiries, processing changes, and ensuring accurate maintenance of Council Tax accounts. Key Responsibilities: 1. Customer Service: * Respond to customer enquiries via telephone, email, and face-to-face in a professional and empathetic manner. * Provide clear and accurate advice on Council Tax liability, discounts, exemptions, and payment options. 2. Administration: * Process Council Tax billing, amendments, refunds, and correspondence promptly and accurately. * Set up and manage Direct Debits, including cancellations and amendments. * Maintain accurate records in line with Data...

Personnel Selection are pleased to be working with this fantastic Basingstoke based business, who are recruiting for a Customer Service Advisor on a 3 month temporary contract.  The hours of work are 8:20am to 4:45pm Monday to Friday and this will include a 30 min lunch and a 10 min break.  We are looking for a confident communicator with excellent listening skills, to join this existing team ASAP. Your role will involve taking incoming calls and handling customer requests, such as order processing, booking in repairs and maintenance, giving service updates and escalating any potential complaints. This role will suit someone with previous experience in a busy service focused role.  Solid knowledge of MS Office is a must! If you are available immediately and can commit for at least 3 months, please do get in touch ASAP

Customer Service Specialist - Housing sector Temporary role - December 2025- March 2026 £18.53 per hour 37 hours week Initial 3 days in the office for training, hybrid options available. Braintree Benefits & Perks: Enjoy the flexibility of Hybrid Working: Balance your time between home and our vibrant office. Casual Fridays: Dress down and unwind as you wrap up the week! Employee Discounts: Take advantage of exclusive discounts that make your payslip go further Professional Development: Opportunities for training and growth to advance your career. Supportive Team Environment: Join a collaborative team dedicated to excellence in customer service.Are you a customer service superstar with a knack for problem-solving? We are seeking a Customer Service Specialist to join our team temporarily from December till March 2026. In this role, you will be the go-to expert for handling customer complaints, ensuring that every concern is addressed with care and efficiency. Your...

We're excited to be recruiting for a French speaking Customer service position for our Global client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you. Perhaps you have friends who speak French who could join the team and train with you at the same time? This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too. Please find all the details below: Job title: French speaking Customer Service Executive Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: £27,000 Duration: 12 months fixed term contract Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch) Annual leave: 24 days + Bank holidays Development opportunities: To grow your skills...

Are you passionate about leading a dynamic team and providing exceptional customer service? Do you thrive in a fast-paced environment and want to make a real impact? If so, we have the perfect role for you at our clients Global business, as a French Customer Service Supervisor! Our client has a vibrant team who is dedicated to delivering outstanding service, so they would like to recruit an enthusiastic leader who can inspire and motivate their customer service representatives. Please find all the details below: Job title: French speaking Customer Service Supervisor Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: £35,000 Duration: 18 months fixed term contract Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch) Annual leave: 24 days + Bank holidays Development opportunities: To grow your skills and career As a French speaking Customer Service...

We are now seeking an experienced Service Charge Analyst to join our Service Charge team. This role is essential in supporting the transformation of our service charge delivery and ensuring accurate, compliant financial management across the organisation. Key Responsibilities: * Accurately calculate, construct and issue estimated and actual service charges in line with legal deadlines, contractual obligations, and internal policies. * Manage complex service charge cases, ensuring full recoverability of costs. * Deliver an expert, customer-focused service to residents, resolving complex queries and supporting complaint resolution. * Support the development and embedding of systems and processes required for service charge transformation. * Assist with the integration of two legacy systems and legacy stock, helping to establish consistent best practice. * Review and maintain procedures to ensure full recovery of service...

Job Title (Possible): Repairs Planner / Repairs Scheduler  Location: Teddington, TW11 Salary: Day rate to be discussed depending on experience Contract: Temp to perm Hybrid working. Role Purpose: Manage and coordinate repairs service from first customer contact through to job completion. Schedule and allocate routine, planned, and emergency maintenance / repair tasks (internal or via contractors/technicians). Act as the main point of contact for tenants/residents raising repair requests; manage communications, appointments, and updates.  Monitor cases through to resolution, including tracking of job status, follow-ups for complex or long-term repairs, liaising with surveyors or technical teams for escalated cases.  Work with internal teams, repairs/maintenance technicians (e.g. carpenters, trades), subcontractors, suppliers - ensuring jobs are scheduled, materials procured, and compliance with safety/regulations is maintained.  Maintain accurate digital records / case...

Large Housing Association requires a Complaints Triage and Service Recovery Officer to manage customer dissatisfaction before it escalates to a formal complaint. Responsibilities: Act as first point of contact for customers who are expressing concerns or dissatisfaction, deploying empathy, problem solving skills and proactive communication to address their issues. Triage and assess customer concerns, suggest appropriate solutions and where possible recover the issue. Find the best route to customer satisfaction and where necessary log a formal complaint investigation. Skills and experience: Excellent customer service and communication skills through multiple channels. Empathy and a personal approach to problem solving. Collaborative nature and confidence in dealing with multiple stakeholders. Proven experience in a complaint handling or customer service role. The role is hybrid with Wednesdays and Thursdays in the office. £19.49 ph PAYE or £25.57 Umbrella

Housing (Homelessness) Triage/First contact Officer Office based – 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

Job Title: Temporary Customer Service Executive🌟 Start Date: Monday 8th December 2025 Duration: 2 months - possible extension Hours: 09:00 - 17:30 Pay: £13.85 Location: Tottenham Court Road This role requires working two days in the office and three days remotely About the Role: Are you passionate about helping others and providing outstanding customer service? Our client is looking for a Temporary Customer Service Executive to join their dynamic team! This is an exciting opportunity to enhance your skills while ensuring customer satisfaction through various communication channels. Key Responsibilities: As a Temporary Customer Service Executive, you will be the voice of our client! Your main tasks will include: Responding promptly to emails, ensuring all customer inquiries are addressed efficiently 📧 Answering calls with a friendly demeanour, providing information and resolving issues over the phone ☎️ Engaging with customers on social media platforms, addressing...

Customer experience manager at a local housing assosiation

Complaints Triage Officer (Hybrid - West London) Rate: £25.77 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London We're looking for a highly organised and customer-focused Complaints Triage Officer to join a dynamic Complaints Service team (Housing Association) on an initial 3-month+ contract. As the first point of contact for escalated service enquiries, you'll be the gatekeeper of the Complaints Service, ensuring every customer concern is triaged accurately and compassionately. Your role is pivotal in assessing complaints, identifying appropriate resolutions, and - wherever possible - recovering service issues before they escalate further. Key Responsibilities: Handle and triage incoming escalated service enquiries. Assess and determine the best resolution route for customer dissatisfaction. Deliver swift and effective service recovery wherever possible. Log formal complaints for full...

AWS Connect Support Engineer - East London £500 per day (Umbrella) | 3-month rolling contract | Hybrid (2-3 days on site) An East London Council is seeking an experienced AWS Voice / Amazon Connect Support Engineer to provide technical support, maintenance, and optimisation of our cloud contact centre environment. This is a key role ensuring the stability, performance, and continual improvement of our AWS Connect platform. Key Responsibilities: Administer and support Amazon Connect including call flows, queues, routing profiles, prompts, and IVR. Configure new Connect instances and design automated self-service journeys using Flow Builder. Support voice and chat channels and integrate solutions with external systems (e.g., Dynamics 365). Manage incidents, troubleshoot issues, and perform root-cause analysis using tools like CloudWatch. Collaborate with telephony, IT, and architecture teams, and help upskill colleagues on AWS Connect. Produce reports and summaries on system...