3 jobs found in Swaffham

gap personnel is recruiting Inbound Operators for our prestigious client based in Wymondham. The site provides inbound and outbound document services, including printing, mailing, document capture, storage, and key support functions. Pay Rate: £12.71 per hour, Overtime £19.07 per hour Hours: Monday to Friday, 8:00am - 16:00pm - 37.5 hours per week, 30 minute break per day Type: Temporary to permanent for the right candidate Location: Wymondham, Norfolk - NR18  Start date: Interviews will take place ASAP  Key Responsibilities: Hands-on role using basic machinery and computer systems (Excel, Word, and internal systems) Work to set targets for speed, accuracy, and quality Receive and security-check incoming mail Scan and process paper documents Index, store, and manage electronic documents Respond to helpdesk queries when needed Follow Service Level Agreements (SLAs) and quality standards Provide support or supervision when required Be flexible and help with different tasks as...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00)Job Summary Provides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota. Key Responsibilities Act as the initial contact for IT queries via phone, email, self-service, and walk-ins. Log, categorise, and maintain ownership of tickets to ensure timely resolution within SLAs. Troubleshoot first-line technical issues and escalate complex problems appropriately. Provide basic support for Mail, clinical systems, end-user computing,...

Customer Service Advisor  Lowestoft, Suffolk £14.59 per hour Full Time | Monday to Friday 08:45 – 17:00 (Thurs 09:30 start) Temporary Ongoing Assignment | Start Date: Immediate    A well‑established local organisation is seeking Customer Service Advisors to support their busy customer‑facing team. This role suits someone confident, organised and able to deliver a professional service while handling enquiries efficiently and accurately. You’ll play a key part in supporting customers, maintaining smooth day‑to‑day operations and representing the organisation with a positive, helpful approach.    Key Responsibilities Provide professional customer service via phone and email. Deliver clear, accurate information and resolve queries promptly. Maintain an organised environment. Support general administrative tasks as required.    Essential Skills & Experience Previous experience in a similar customer service or reception role. Strong communication skills with a...