58 jobs found in Swansea

We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests.   About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially...

We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests.   About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially...

Job Title:           Customer Service Advisor Type:                   Temporary - 3 months Location:          South Wales Salary:               £26,942 per annum Hours:                Full Time   BRC are working closely with a social housing organisation in South Wales who are looking for a Customer Services Advisor to join their busy Customer Services team.   This is an excellent opportunity for an experienced customer service professional with a background in social housing, contact centres or customer-facing environments. You will act as the first point of contact for customers, delivering an efficient, empathetic and professional service across a range of housing-related enquiries.   Responsibilities: Acting as the first point of contact via telephone, email, online channels and face-to-face. Handling enquiries relating to repairs, rents, neighbourhood services and housing management. Diagnosing and logging repair requests accurately. Updating customer records...

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

Talentmark are recruiting for a Field Applications Specialist  to join a company in the pharmaceutical industry on a contract basis for 12 months. Salary: £180 to £230 per day PAYE, or £245.27 to £305.06 per day Umbrella. Field Applications Specialist Role: - Support customers using lab testing equipment. - Fix technical problems quickly and keep machines running. - Reduce equipment downtime as much as possible. - Help with software and IT issues on site. - Train lab staff on how to use the equipment. Your Background: - A biomedical science degree, or equivalent hands-on experience. - Good knowledge of the diagnostics industry. - Experience supporting a hospital lab or similar diagnostics setting. - Strong problem-solving skills. Company: Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of...

Customer-Focused Credit Control Opportunity A growing Bristol-based business is seeking an experienced Credit Controller to join their finance team on an interim basis. This role focuses on B2C collections, making it ideal for someone with strong customer service skills who can confidently manage payment conversations whilst maintaining a positive customer experience. Key Responsibilities Managing outstanding customer accounts and reducing aged debt Contacting customers by phone, email and letter regarding overdue balances Negotiating payment plans and finding practical solutions Resolving customer account queries professionally and empathetically Maintaining accurate records of collection activity Working closely with finance and customer service teams What We're Looking For ✅ Previous Credit Control, Collections or Accounts Receivable experience ✅ Strong B2C (consumer collections) background ✅ Excellent customer service and relationship-building skills ✅ Confident handling...

P&SC Supplier Portal Specialist Location: Yeovil - On-site Duration: Until 31st Dec 2026 Rate: £26.14 p/h Umbrella IR35: Inside Responsibilities: To provide a service to Procurement and Supply Chain by being the administrative point of contact for P&SC external & internal Portals (SupplyOn - Airsupply; Supplier Portal - C-folders & Engineering Stds; P&SC Intranet and SharePoint) and provide a service to P&SC in the implementation, engagement and support of Suppliers and internal users. * Support the PG&E UK Lead on SupplyOn onboarding with Suppliers in UK and support the implementation and extension of SupplyOn functionalities according to business need. * Co-ordinate and administer all applications requests for access to the Supplier Portal (and associated applications and functions) in accordance with the Supplier Portal roll-out process * Train, where required, the Supplier Portal and associated applications and functions to internal...

Service Desk Engineer (Contract) Location: Gloucester (Office-Based) Contract: 3–9 Months Rate: £160–£180 per day (Inside IR35) Hours: Full-Time, Monday to Friday About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern workplace technologies and IT service improvements. They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base. The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational. Working in a modern Microsoft environment, you'll gain...

Customer Support Specialist (Worcester - Temp to Perm)   Are you passionate about delivering exceptional customer experiences and ready to be part of a fast-moving, forward-thinking team? We're looking for an energetic Customer Support Specialist based in Worcester on a temp-to-perm basis, with the opportunity to grow into a long-term role.   About the Role This isn't your typical support job. You'll be at the heart of our operations, building genuine connections with customers while using modern systems and smart thinking to resolve queries quickly and effectively. Every interaction counts, and we're looking for someone who brings energy, initiative, and a fresh perspective.   What You'll Be Doing Be the first point of contact for customers via phone & e-mail Deliver high-quality, personalised support  Resolve queries efficiently while identifying ways to improve the customer journey Accurately log and manage customer interactions using CRM systems Work collaboratively...

Customer Service Advisor Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in TQ10 9GQ as a Customer Service Advisor. You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Service Advisor: Salary: £12.71 Per Hour Hours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota) Contract: Temporary with potential to become permanent Location: TQ10 9GQ Start Date: ASAP Competitive holiday allowance Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Service Advisor: Act as the first point of contact for customer enquiries via telephone and email Process orders, enquiries...

IT Service Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large multi-site estate. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring minimal disruption to business operations while delivering exceptional customer service. Key Responsibilities Provide 1st and 2nd Line IT support for EPOS systems and related technologies. Diagnose and resolve hardware, software, and network-related incidents. Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure. Log, track, and manage incidents through to resolution within agreed service levels. Escalate complex issues to relevant support teams when required. Communicate effectively with customers, providing regular updates and managing...

Customer Service Administrator Location: Evesham Contract Type: Temporary until approx. September 2026 (this could be extended) Start Date: ASAP About the Role We are looking for a highly motivated and customer-focused Customer Service Administrator to join our clients team in Evesham. As the central point of contact for customers, you will play a key role in delivering an exceptional customer experience while managing the end-to-end order process. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about providing outstanding service. You will work closely with both customers and internal departments to ensure orders are fulfilled efficiently and customer expectations are consistently exceeded. Key Responsibilities Manage the complete order process from receipt through to delivery using CRM and ERP systems. Work closely with Planning, Supply Chain, Production, Logistics, Finance,...

Talentmark are recruiting for an Aged Debt Supervisor to join a leading global food brand company on a contract basis until the end of 2026. This role is site-based in Bournville, Birmingham.    Salary: £20.35 per hour PAYE   Aged Debt Supervisor Role: Be responsible for a portfolio of customers with invalid claims or overdue invoices Lead a team to offer guidance on required actions for customers with complex queries Conduct root cause analysis to understand and improve customer behaviour Hold weekly ledger reviews with Collections Executives Support Collections Executives with customer contact escalationsYour Background: Hold a relevant financial qualification Experience with credit control, preferably in FMCG or consumer packaged goods Experience in an Order to Cash environment High-level SAP competence Expert in financial / ledger analysis Ability to identify and remove barriers to enable team successCompany: Our client is a world leader in food, confectionery and...

Join Our Team as a Loader/Collections Operative in Sandwell! Pay rate: £13.93 per hour Shifts 5:45am to 13:45pm / 8:00am to 16:00pm Temporary ongoing position Are you ready to roll up your sleeves and make a difference in your community? We are on the lookout for enthusiastic individuals to join us as Loader/Collections Operatives! This temporary role is perfect for those who enjoy working outdoors and want to contribute to essential public services. If you have a positive attitude, a strong work ethic, and a passion for teamwork, we want to hear from you! What You'll Do: As a Loader/Collections Operative, your day will be filled with exciting challenges and opportunities to connect with your community. Your responsibilities will include: Assisting with the collection of waste and recycling from residential properties. Loading waste onto collection vehicles efficiently and safely. Ensuring that all collections are carried out in a timely manner. Working closely with your...

Hours: 9:00 am – 17.00 pm (45 minute lunch break) (36 hours) Main purpose of the role: * Responsible for a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained * Lead a team of two Collections Executives and work closely with Back Office, offering guidance on required actions and support with complex customer queries to aid in timely repayments * High levels of collaboration amongst various internal and external stakeholders * Expectation of root cause analysis to understand and improve customer behaviours What you will bring: A desire to drive your future and accelerate your career and the following experience and knowledge: * Credit control experience * Expert in financial / ledger analysis * High-level SAP competence * Experience in a fast-moving consumer goods or consumer packaged goods company * Proficient organisational, prioritisation and time management skills * Strong numerical,...

We currently seeking a Substance Misuse Recovery Worker for our client in Leamington Spa on a 3 month contract to start ASAP. The rate of pay will be negotiated between £21-23 an hour. This will be Full Time Contract, Monday to Friday from 09:00-17:00. As a Recovery Worker you will be required to: * Supporting service users from point of entry into the service and through their treatment/recovery journey; * Providing screening, assessment, and recovery planning and onward referral; * Reducing alcohol related harm to service users and the wider community; * Promoting carer, service user and community involvement; * Providing advocacy for access to partnership services; * Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination. An Enhanced Adults and Children's DBS will be required for this position

IT Support Engineer – 3-month contract – Liverpool My client is seeking an experienced IT Support professional to join their fast-paced and collaborative Service Desk team, delivering high-quality technical support to employees across the organisation. As an IT Support Engineer, you will act as the primary point of contact for all IT-related queries, providing prompt and efficient support across a broad range of technical issues. Working closely with the wider IT team, you'll take ownership of incidents and service requests from initial logging through to resolution, ensuring users receive a responsive, professional, and customer-focused support service at every stage. Key experience required: Experience as an IT Support Engineer. Microsoft 365 support and administration ServiceNow ideally but any other ticketing software acceptable   iManage (preferred) Strong customer facing/customer service experience Windows desktop support Active Directory and user administration General...

Service Desk Engineer – 3-month contract – Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow – tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd...

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Customer Support Location: Northampton Hours & Flexibility: Official hours are 8:00 AM – 5:00 PM, but we love flexibility. Most of the team prefers to start at 8:30 AM and take a half-hour lunch instead an option fully open to you from day one. Salary: £13.46-£14.42 / £28K-£30KGeneral Description of the Role As a Machine Services & Customer Care Specialist, you will play a pivotal role in supporting and delivering the Machine Services and Customer Service strategy. Serving as a key brand ambassador, you will provide exceptional, pragmatic, and personable support to both internal and external stakeholders via phone and email. This is a dynamic, broad-scope role that requires a deep understanding of our client base, premium product range, and espresso machinery. Success in this role demands outstanding communication, sharp problem-solving skills, and meticulous attention to detail to manage purchase orders, process domestic cash orders, review forecasting, and resolve...