2 jobs found in Swansea

Title: Web Admin Salary: £28,000 + Job Type: Temp to Perm Working Hours: Monday to Friday, 8:30am – 5:00pm Location: Pontypridd Job Summary: We are recruiting a Web Administrator to support the day-to-day operations of the office and online sales function. This is a varied role combining administration, customer service, order processing, and some outbound sales activity. You’ll work closely with customers, the warehouse team, and internal departments to ensure smooth order fulfilment and a positive customer experience. Key Responsibilities: Processing customer orders accurately and efficiently Chasing warm leads and carrying out some outbound sales calls Handling customer queries, orders, and issue resolution Liaising with warehouse staff regarding stock levels and orders Updating and maintaining order and customer information Supporting general administrative tasks as required About You: Previous office, admin, or customer service experience (preferred) Confident...

Purpose The Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers. Managing a range of support services to employees and customers. Duties and Responsibilities To deliver services to customers across a range of services including making outbound and receiving inbound welfare calls vulnerable or elderly customers. To understand, support and advise a wide range of customers who will be making enquiries concerning services through multiple channels of access. To work with colleagues within the Control Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction. To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies are/or emergency services. To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and...