10 jobs found in Totton

Talentmark are recruiting for a B2B Associate to join a company in the pharmaceutical industry on a contract basis for 12 months. This is a hybrid role with 3 days per week on-site in Basingstoke.    Salary: £21.67 ph to £28.27 per hour PAYE   B2B Associate Role: Act as a customer triage and first point of contact for inbound customer enquiries Route priority accounts and complex enquiries to the appropriate internal teams. Ensure all interactions and materials shared align with the latest approved brand materials. Accurately document customer interactions, decisions, and outcomes within relevant tracking tools or CRM systems. Manage enquiries currently received via multiple channels.Your Background: Experience in a customer-facing, triage, coordination, or operational role. Ability to assess, prioritise, and route enquiries using defined frameworks. High attention to detail with strong documentation and organisational skills. Familiarity with ABPI Code of Practice or...

Pertemps are currently recruiting for Full Time & Part Time Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. This position has a variety of shift patterns available. Responsibilities as a Customer Service Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71 per hour  Variety of shifts available (Full time & Part time) AM and PM Hours Temp to permanent...

Customer Service Specialist (Temporary) Location: Newbury Contract Type: Temporary (long term) Hourly Rate: £13.50 per hour Start Date: ASAP Hybrid Working: 3 days in the office with rotating shifts Are you an enthusiastic customer service professional with a knack for administration? We have a fantastic opportunity for you to join a well-known organisation in Newbury as a Customer Service Specialist! If you thrive in a collaborative environment and enjoy problem-solving, this role could be your perfect fit! About the Role: As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support. You will be responsible for a variety of tasks that keep our operations running smoothly. Your day will be filled with engaging interactions and the satisfaction of resolving customer inquiries. Key Responsibilities: Process Repair/Work Orders, including Loaner management Arrange returns and collections, and handle proof of delivery and...

Temporary Customer Service Advisor Location: Newbury Contract Type: Temporary, 3 months Hours: Monday to Friday, 8:30 AM - 4:30 PM Are you passionate about delivering outstanding customer service? Do you enjoy engaging with a diverse range of customers? If so, our client, a leader in the Manufacturing & Production sector, is looking for a dynamic and friendly Customer Service Advisor to join their team in Newbury. About the Role As a Temporary Customer Service Advisor, you will play a vital role in supporting customers throughout their aftersales journey. You will be the friendly and professional voice on the phone, helping to resolve enquiries, manage requests, and ensure a smooth and positive customer experience. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys working with customers. Key Responsibilities Handle inbound customer calls, providing clear, helpful, and professional support. Manage customer support tickets...

Pertemps Swindon are recruiting for a Customer Service Representative’s to join our logistics client on the outskirts of Swindon, RG17. Temporary to Permanent Monday - Friday dayshift £26,000 – 30,000 d.o.e OWN TRANSPORT ESSENTIAL DUE TO LOCATIONAbout the Customer Service Representative’s job  Be the first point of contact for customer queries, via email and phone Responsible for the management of a select number of customer accounts Handle any order, delivery and invoice issues with accounts Develop and maintain strong relationships with customersThe right Customer Service Representative’s candidate Proven experience of handling customer accounts and queries Experience within the logistics sector Excellent and timely communication skills both written and verbal Ability to handle and prioritise own workload in a fast paced environment   If you would like to speak to us about this great opportunity, please click apply or contact Nigel or Aleks in the Pertemps Swindon office

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in customer service and will play a key role in ensuring exceptional support for both new and existing customers. Duties: Acting as the first point of contact for customer enquiries via phone and email. Managing the customer ticket queue in collaboration with team members, ensuring timely resolution. Handling online quotations and orders. Inputting orders into the system with accuracy and efficiency. Sharing product knowledge with customers to provide support and advice. Collaborating with the Customer Service Manager to deliver an excellent customer experience. Troubleshooting delivery issues and demonstrating empathy when resolving problems. Assisting the team with other administrative duties as required.The ideal candidate will: Possess excellent communication skills, both verbal and written. Have previous...

As a Customer Service Coordinator you will provide first class service to our customers and retail partners. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion and submission of finance applications. Maintain accurate records of interactions, applications, and transactions....

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment! To be considered you must be available immediately. Duties: Engage with customers, providing information about products and services Building rapport with customers over the phone Manage customer complaints and ensuring the highest customer satisfaction Use CRM system to manage customer interactions Ensure customer records are updatedExperience: Excellent communication skills, both written and verbal Strong attention to detail Previous customer service experience Experience using a CRM software Positive attitude with customers and colleagues

Customer Service Specialist A local authority is seeking a Customer Service Specialist to join a busy Customer Contact team, acting as the first point of contact for a range of services, with a focus on Council Tax enquiries. Key responsibilities Handling enquiries via phone, email, webchat and face-to-face Resolving queries at first point of contact where possible Accurately recording customer information on internal systems Escalating complex cases to relevant teams Supporting customers in sensitive or challenging situations Keeping up to date with services, policies and procedures Additional responsibilities Supporting colleagues with complex queries Contributing to service and process improvements Assisting with workload coordination and service delivery About you Experience in customer service or a contact centre environment Strong communication and problem-solving skills Comfortable handling high volumes and sensitive enquiries Good IT skills and attention to detail...

We’re looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil.  This is a high-profile, customer-facing role where you’ll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders.  This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment. As a Customer Support Officer, you’ll act as a key link between customers, internal teams, and project stakeholders. You’ll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded. Key responsibilities include: Supporting the delivery of customer-focused projects and services Acting as a main point of contact for customer enquiries and project updates Coordinating tasks across internal teams to ensure on-time and high-quality...