2 jobs found in Wallsend

We are seeking a Temporary Customer Service Advisor to provide exceptional support to customers in a fast-paced retail environment. This role requires strong communication skills and a focus on delivering outstanding service. Client Details Our client is a well-established organisation within the retail industry, known for its commitment to providing excellent customer experiences. Operating as part of a medium-sized team, they pride themselves on their professional approach and customer-focused ethos. Description Respond to customer queries via phone and email channels. Resolve customer complaints and escalate issues when necessary. Provide accurate information about products, services, and promotions. Process orders, returns, and exchanges efficiently. Maintain accurate customer records and update databases as required. Collaborate with team members to ensure a seamless customer experience. Meet and exceed customer service performance metrics. Assist with general...

Customer Service Advisor** 12-Month Fixed-Term Contract Location: Durham Hourly Rate: £12.71 - £18.90 Key Details: Hours: 37 per week Shifts: 8:00-11:30 AM starts to 17:30-20:00 PM finishes (37 hours a week) Part time hours also available (27.5 hours a week) Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs) Perks: Vouchers awarded for star performance Free tea and coffee available onsite About the Role We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service. What You'll Be Doing Handling inbound and outbound calls, emails, and customer enquiries Completing transactions and maintaining accurate digital and manual records...