25 jobs found in Wickford

Customer Service & Sales Advisor – Temporary Location: Dartford Contract: untill the 19th December (possibility to extend) Hours: 8.30am – 5:00pm, Monday to Friday We’re looking for a Customer Service & Sales Advisor to join a busy and supportive team in Dartford on a short-term basis, with the possibility of extension. This is a fantastic opportunity to gain valuable experience in a fast-paced customer service environment, supporting clients with orders, queries, and day-to-day requests. What you’ll do: Handle inbound calls and emails, providing a professional and timely response. Accurately process customer orders and maintain records. Support customers with stock availability, pricing, and delivery updates. Resolve queries efficiently to ensure a smooth service. Work collaboratively with the wider team to meet targets and deadlines.What we’re looking for: Excellent verbal and written communication skills. A proactive and reliable individual with a strong customer...

Customer Service Specialist - Housing sector Temporary role - December 2025- March 2026 £18.53 per hour 37 hours week Initial 3 days in the office for training, hybrid options available. Braintree Benefits & Perks: Enjoy the flexibility of Hybrid Working: Balance your time between home and our vibrant office. Casual Fridays: Dress down and unwind as you wrap up the week! Employee Discounts: Take advantage of exclusive discounts that make your payslip go further Professional Development: Opportunities for training and growth to advance your career. Supportive Team Environment: Join a collaborative team dedicated to excellence in customer service.Are you a customer service superstar with a knack for problem-solving? We are seeking a Customer Service Specialist to join our team temporarily from December till March 2026. In this role, you will be the go-to expert for handling customer complaints, ensuring that every concern is addressed with care and efficiency. Your...

Customer Service Administration Specialist Location: West Malling Salary: £24,700 Hours: Monday-Friday, 9am-5pm. Hybrid working offered - opportunity to work from home 2 days per week. We are currently seeking a Customer Service Administration Specialist to join a friendly, supportive team. What you'll be doing: Resolve routine enquiries or escalate complex issues Respond to email queries Maintain accurate customer records and documentation Support daily administrative tasks and team workflows Liaise with internal departments when requiredWhat they're looking for: Strong communication and customer service skills Good administrative ability and attention to detail Confidence using multiple systems and working in a process-driven environment A proactive approach with the ability to multitask and prioritise If you're organised, customer-focused, and looking for your next opportunity, we'd love to hear from you! Apply today with your CV or contact us for more information....

Role - Customer Service (Housing Repairs) Mon - Fri Office based  West London £23 per hour via Umbrella  3 to 6 months ongoing contract  Role Purpose  To provide a single point of contact for those contacting the council about housing services and repairs. To ensures that customers receive a timely and positive response to their contact with the council, achieving performance targets and high rates of satisfaction. Responsibilities  To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required To capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Centre cannot fully resolve a query To access and record actions on the...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

Temporary Customer Service Advisor Hybrid | Full-time (Mon–Fri) | Temporary Contract | Immediate Start In this front-line role, you’ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks. Key responsibilities for the Customer Service Advisor: * Answering and handling customer queries professionally and efficiently * Logging repairs and maintenance requests using internal systems * Monitoring and responding to shared inboxes within agreed timeframes * Greeting visitors and managing the reception area * Supporting residents with information around rent, payments, and services * Providing administrative support to customer engagement and community events * Updating records and ensuring...

We're excited to be recruiting for a French speaking Customer service position for our Global client based in Ashford. If you're fluent in French and enjoy assisting customers through phone, email, and chat, ensuring a memorable experience every time, then we have the ideal opportunity for you. Perhaps you have friends who speak French who could join the team and train with you at the same time? This role offers the opportunity to help others, thrive in a collaborative environment and the opportunity to develop your career too. Please find all the details below: Job title: French speaking Customer Service Executive Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: £27,000 Duration: 12 months fixed term contract Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch) Annual leave: 24 days + Bank holidays Development opportunities: To grow your skills...

Are you passionate about leading a dynamic team and providing exceptional customer service? Do you thrive in a fast-paced environment and want to make a real impact? If so, we have the perfect role for you at our clients Global business, as a French Customer Service Supervisor! Our client has a vibrant team who is dedicated to delivering outstanding service, so they would like to recruit an enthusiastic leader who can inspire and motivate their customer service representatives. Please find all the details below: Job title: French speaking Customer Service Supervisor Location: Ashford, Kent Hybrid: Yes, with free on-site parking for your convenience Salary: £35,000 Duration: 18 months fixed term contract Start date: Immediate or our client can wait if you require 4 weeks notice Hours: Monday - Friday 7:30am - 4pm (45 minutes for lunch) Annual leave: 24 days + Bank holidays Development opportunities: To grow your skills and career As a French speaking Customer Service...

Do you enjoy the freedom of the open road and have a knack for conversation? Become a Customer Service Field Agent for the Office for National Statistics (ONS) and put your people skills to work. You'll be the face of the ONS, traveling to different locations to conduct surveys and encouraging participation from a variety of people. Role Details Location: Pay Rate: £12.55 per hour Mileage Allowance: £0.45 per mile. Meal Allowance: £7.50 for every 5 hours worked, up to £15 for 10 hours Duration: Temporary contract until December 17, 2025 Hours: 22-30 hours per week (Monday to Friday, with occasional Saturdays) Contract: Temporary, with weekly pay through Randstad. What You'll Need A valid UK driving license and your own car. The ability to travel up to 40 miles for assignments. Willingness to get business car insurance and complete a DBS check. Excellent communication skills and the ability to persuade people to participate in surveys. A self-disciplined and motivated...

Role Details: - Title: Customer Service Support Officer - Location: Stoke Poges - Pay: £15 per hour - Contract Length: 6 months (potential for extension) Schedule: - Hours: Monday to Friday, 9:00 AM - 5:00 PM (37.5 hours per week) - Onsite Requirement: The first two weeks require four days in the office for training. After training, the normal office days are Wednesday and Thursday. About the Role: You will work as a member of the Operations Team to provide an unrivalled, outstanding service to all internal and external customers. This role is within the Customer Services team and focuses on responding to high volumes of customer calls, written correspondence and internal queries. You will be an enthusiastic, friendly member of the Operations Team adding value to the overall level of service SFS provides and helping to work towards the company vision while delivering on our values, Responsible, Excellent & Innovative. It's incredibly important that our people enjoy...

Job Title: Customer Service Support Officer Location: Stoke Poges Contract Details: Temporary (6 months, potential for extension) Salary: £15 per hour About Our Client: Join a vibrant and supportive organisation committed to delivering exceptional customer service in the Financial Services industry. Our client is passionate about fostering a friendly and engaging work culture, dedicated to employee development and teamwork. Benefits & Perks: Supportive environment for employee development Friendly and engaging workplace culture Opportunities for training and professional growth Responsibilities: As a Customer Service Support Officer, you will: Serve as the first point of contact for customers, addressing inquiries via phone and email Handle questions on agreements, terminations, and protection queries Process transfer requests and updates to customer records promptly Collaborate with team members to ensure outstanding service delivery Identify process improvements...

AWS Connect Support Engineer - East London £500 per day (Umbrella) | 3-month rolling contract | Hybrid (2-3 days on site) An East London Council is seeking an experienced AWS Voice / Amazon Connect Support Engineer to provide technical support, maintenance, and optimisation of our cloud contact centre environment. This is a key role ensuring the stability, performance, and continual improvement of our AWS Connect platform. Key Responsibilities: Administer and support Amazon Connect including call flows, queues, routing profiles, prompts, and IVR. Configure new Connect instances and design automated self-service journeys using Flow Builder. Support voice and chat channels and integrate solutions with external systems (e.g., Dynamics 365). Manage incidents, troubleshoot issues, and perform root-cause analysis using tools like CloudWatch. Collaborate with telephony, IT, and architecture teams, and help upskill colleagues on AWS Connect. Produce reports and summaries on system...

Service Charge Analyst – South London £28.58 per hour (Umbrella) 3-Month Ongoing Contract Hybrid Working – Minimum 4 Days in Office We are seeking an experienced and detail-driven Service Charge Analyst to join our dedicated Service Charge team at Southern Housing. This is an excellent interim opportunity for a professional with strong analytical ability, housing sector experience, and a commitment to delivering high-quality customer service. About the Role As a Service Charge Analyst, you will report directly to the Service Charge Manager and play a key role in shaping and delivering an accurate, transparent, and customer-focused service charge function. You will work closely with colleagues across the organisation, contributing to ongoing transformation and improvement projects within the Service Charge team. Key Responsibilities Ensure accurate calculation, monitoring, and reconciliation of service charges Provide high-quality support and information to service charge payers...

Service Charge Analyst Location: Sittingbourne Salary: £21 to £22 per hour Contract Type: Temporary - ongoing Hours: 35 per week Social Housing Experience needed Daniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Service Charge Analyst to join their team. What you'll be doing - Service Charge Analyst Providing responsive internal customer service and supporting all central aspects of service charge delivery in line with KPIs. Compiling and analysing reporting information to support the wider service charge team. Supporting the calculation and allocation of service chargeable expenditure, including preparing and loading data into various systems to ensure accurate charging. Identifying opportunities to increase efficiency by optimising and automating data workflows. Monitoring and auditing data quality to support validation and cleansing. Producing key performance statistics and metrics to...

AWS Connect Support Engineer Location: Newham Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based contact centre solution powered by Amazon Connect. About the Role As an AWS Connect Support Engineer, you will be responsible for configuring, managing, and troubleshooting AWS Connect environments. You'll play a key role in ensuring optimal performance, resolving technical issues, and collaborating with cross-functional teams to enhance our contact centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and...

Complaints Triage Officer (Hybrid - West London) Rate: £25.77 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London We're looking for a highly organised and customer-focused Complaints Triage Officer to join a dynamic Complaints Service team (Housing Association) on an initial 3-month+ contract. As the first point of contact for escalated service enquiries, you'll be the gatekeeper of the Complaints Service, ensuring every customer concern is triaged accurately and compassionately. Your role is pivotal in assessing complaints, identifying appropriate resolutions, and - wherever possible - recovering service issues before they escalate further. Key Responsibilities: Handle and triage incoming escalated service enquiries. Assess and determine the best resolution route for customer dissatisfaction. Deliver swift and effective service recovery wherever possible. Log formal complaints for full...

Customer experience manager at a local housing assosiation

Job Title: Temporary Customer Service Executive🌟 Start Date: Monday 8th December 2025 Duration: 2 months - possible extension Hours: 09:00 - 17:30 Pay: £13.85 Location: Tottenham Court Road This role requires working two days in the office and three days remotely About the Role: Are you passionate about helping others and providing outstanding customer service? Our client is looking for a Temporary Customer Service Executive to join their dynamic team! This is an exciting opportunity to enhance your skills while ensuring customer satisfaction through various communication channels. Key Responsibilities: As a Temporary Customer Service Executive, you will be the voice of our client! Your main tasks will include: Responding promptly to emails, ensuring all customer inquiries are addressed efficiently 📧 Answering calls with a friendly demeanour, providing information and resolving issues over the phone ☎️ Engaging with customers on social media platforms, addressing...

Job Title: Customer Care Executive Dates: December 22nd - January 2nd (excluding bank holidays: 25th, 26th, 1st Jan) Handover: Wednesday 17th December, remote via Teams (minimum 4 hours) Pay: £14-16phr Hours: 10:00 AM - 6:00 PM (30 min break) 29th December: 10:00 AM - 4:00 PM (in office; early finish)Location: Victoria, London Work from home: 24th and 31st December (office closed)The Role: Provide proactive and exceptional customer service to ecommerce and retail customers. Act as main point of contact for customer queries and take ownership of requests via email, live chat, and telephone. Main Responsibilities: Manage online customer queries (email 80% of the time), telephone, and live chat Resolve order discrepancies including exchanges and refunds in a timely manner Advise customers on products and assist with placing orders Update customer profiles accurately Collaborate with team members and other departments to ensure consistent, high-quality service Manage orders...

Housing (Homelessness) Triage/First contact Officer Office based – 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness...