51 jobs found in Worcester

Job Title: Customer Service / Complaints Advisor Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week) Salary: £12.71 per hour Job Type: Full-Time Working Pattern: 1 in 3 weekends (rota basis) Shift Times (Rotational Split Shifts): •    8:00am – 4:15pm •    9:45am – 6:00pm •    11:45am – 8:00pm About the Role We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email. This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential. Key Responsibilities •    Handle inbound and outbound customer calls in a fast-paced call centre environment •    Respond to customer complaints...

Senior Customer Service Officer Location; Cheltenham £15.06 per hour|37 hours per week| Temporary Contract ongoing Are you an experienced customer service professional with a passion for delivering exceptional service and resolving complex customer enquiries? We are recruiting for a Senior Customer Service Officer to join a busy and fast-paced organisation based in Cheltenham. This is a varied and rewarding opportunity for someone who thrives in a customer-focused environment and enjoys supporting service improvements across a wider business function. The Role You will act as a key point of contact for customer enquiries, supporting complaint management processes, handling escalated issues and working closely with internal teams to deliver positive outcomes for customers. Key Responsibilities . Handle customer enquiries across a range of communication channels . Take ownership of more complex and escalated customer queries . Liaise with internal departments and external...

We are currently recruiting for Telemarketers to join our client in Birmingham City Centre. This is a hybrid role once trained, but some travel to the City Centre office will be required. Duties include but are not limited to: · Calling potential customers, gathering information · Arranging/ making appointments for telephone consultants · Lead generation and profiling · High volume of outbound telephone calls · Excellent customer service required If you have any form of Telesales, Sales, Telemarketing, Call Centre, Customer Service experience, please get in touch

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness. This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service. Customer Service Advisor duties: Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programme Handling inbound enquiries via phone, email, text and other communication channels Having sensitive and supportive conversations to identify vulnerabilities and additional customer needs...

Customer Service Advisor £12.71 per hour plus monthly bonus 37.5 hours per week Monday to Sunday 7.30am – 10pm (rota-based) Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible. -Handling inbound calls -Arranging...

Customer Service Advisor £12.71 per hour plus monthly bonus 4-on-4-off: 5pm-10pm Based on-site in Bescot, Walsall We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in the Bescot Area in Walsall. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Walsall is ideally located for workers who commute by both public and private transport, thanks to its large, free on-site parking, as well as its proximity to both a bus stop and train station which has regular links to Walsall and Birmingham City Centre. Role We are looking for a Customer Service Advisor to work for the RAC; within this role, you will be handling inbound calls from customers with a broken down vehicle; you will be tasked with ensuring the customer’s case is dealt with as swiftly and professionally as possible. -Handling inbound calls -Arranging call outs -Dealing with distressed or upset...

Healthcare Customer Service Executive Monday to Friday - 09:00am – 17:30pm Temporary Stroud Salary is dependent on experience We are currently recruiting for an Healthcare Customer Service Executive to join our client based in their Stroud branch. Key Responsibilities In-store support * Welcome and assist patients attending the branch, providing a professional and reassuring experience * Ensuring records are accurate and up to date * Handle walk-in enquiries and provide guidance on services and accessories where appropriate * Maintain a clean, organised, and professional branch environment at all times Administration and coordination * Manage appointments, diaries and patient records using internal systems * Ensure CRM systems are kept accurate and up to date * Support general administrative tasks to keep the service running smoothly Telephone and outbound activity * Make outbound calls to patients including booking appointments, following up missed...

Customer Service Support Our client based in between Wellington and Shrewsbury in the lovely Shropshire countryside is looking for a part time customer service person to join their team and strengthen the department. You will be answering the phone and e-mails from clients, helping them with all their enquiries which include usage spending reports, capability reports and pulling data from the system. In this very interesting and varied role, you will be using documents to communicate with the customer when required, you will also be using your reports to contact lapsed users and to monitor the service levels to and from the customer. Ideal Candidate 2/3 years experience within Customer Service Computer Literate, good knowledge of Word/Excel/Oulook Ability to pull data for reports from computer and use Can work on own initiative Good attention to detail Organised Reliable/FlexibleHours Flexible Circa 25 Hours per week Salary £13.46 per hour If you are interested in this...

Are you a dependable and motivated individual looking for a role where your customer service skills will truly make a difference? Our respected client in Hinckley is seeking Customer Service & Installation Coordinators to join their team on a temporary basis. This is a fantastic opportunity for someone who is passionate about delivering excellent customer service. Working Hours: Monday to Friday, 9:00am – 5:00pm Pay Rate: £14.35 per hour Key Role Responsibilities: * Handle customer inquiries and complaints via phone & email ensuring timely and effective resolution. * Customer account management. * Maintain detailed and accurate records of customer interactions and transactions. * Collaborate with other departments to resolve complex issues and improve overall customer satisfaction. * Provide feedback on the efficiency of the customer service process and suggest improvements. * Take ownership of the customer journey from installer arrival on site through to job...

The Team & Focus of the Role Our IT Service & Infrastructure team are looking for a new Systems Support Engineer to come and join the team, on a 5-month fixed term contract. Working alongside our​team, you will be responsible for onsite service and support needs for employees around the firm. You will ideally have experience in providing support for all areas of technology, including laptops, servers, printers, and networks as well as vendor specific hardware and software (such as Microsoft365, Microsoft Office Desktop Applications, etc). This role will be based in Ashby, and although we do operate a hybrid working policy, it’s essential that you’re able to commute to Ashby weekly. Our standard hours are 08:45am – 5:15pm (37.5 hours), however we’d be open to discussing flexible working requirements with minimum working hours of 30 per week. In return, beyond your base salary you will be included in: * ​​A discretionary bonus scheme * ​A generous holiday scheme...

Collections Officer – Bristol *must have driving license and own vehicle* Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing work. You must provide three days per week that you are...

Accounts Receivable Representative Location: Loughborough Pay Rate: £19.97 Shifts: Monday - Friday 8:00 - 16:00 Mon, Tue and Wed onsite (36.25 hours paid per week) Contract - 12 Months The Accounts Receivable Representative will work independently to ensure transactional excellence in Accounts Receivable. This role requires intermediate to advanced knowledge and experience in AR. The representative will collaborate with various external and internal partners, such as Customers, Customer Services, IT, Commercial Sales, Commercial Finance, Accounts Payable, and General Ledger Teams. The primary focus is on driving daily collections activities to achieve collection efficiency, percent past due, DSO, and bad debt goals. Key areas of accountability/ responsibilities: Within the role of Accounts Receivable Representative, you will primarily be responsible for the following: *Collecting invoices: Pre-call/prepare/send statements with current invoices, call on past due invoices,...

Industrious Recruitment are seeking a Customer Service Coordinator for a client based in Milton Keynes. This is an 12 month Fixed Term Contract. This role is to provide support to their core accounts. The main emphasis of this role is delivering timely and professional customer service to their customers who call into the Customer Support Centre to deliver a seamless service for their technical and product enquiries. This will include managing and accurately recording equipment faults in their CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations. In addition, the position will involve at times creating reports for their Account Managers and data collection. As part of the technical service administration team you will be...

Certain Advantage are recruiting on behalf of our longstanding client for a Credit Controller on a temporary basis starting ASAP until 30th Sep 2026.   The role pays £18 - £22/hour PAYE working 7.5 hours per day.   Based in Milton Keynes on a hybrid basis this is a great opportunity to join an established business working on maximising collections performance in a busy fast paced business-to-business environment.   Reporting into the Manager you’ll be responsible for supporting the business’ aim to improve bad debt exposure and achieve collections targets.   What you’ll be doing Your main accountabilities will include: Maximising collections performance through high volume outbound and inbound contact by phone and email channels Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position Performing account, billing, and payment reviews to enable collection or corrective activity Working effectively with customers to reduce debt...

Are you an experienced administrator or customer service advisor? We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible) Pay: £14.50 per hour Duration: Temp ongoing - Could potentially go perm based on performance Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include * Ensure that orders are received when goods/services have been supplied * Liaising with suppliers to resolve any invoice queries * Answering the telephones and passing on messages in a professional manner * Taking customer orders * Updating customers on orders and deliveries * Dealing with any customer queries * Supporting internal staff with pricing queries * Data entry Requirements * Excellent...

About the Role At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations. This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most. While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business. What You’ll Be Doing * Handling inbound customer enquiries via phone and email * Managing escalated queries with professionalism, empathy, and sound decision‑making * Identifying and supporting vulnerable customers with care and patience * Working collaboratively with colleagues to resolve issues...

This Role: Senior Customer Service Advisor known internally as a "Senior Property Services Advisor" Fixed Term Positions based on a 37.5hr week Salary Range: £29,025 - £30,553 - Dependent upon experience Location: Beeston, NG9 1LA - Free parking *subject to avaliablity* The office location is a 10 min walk from Beeston Train Station Join Our Team and Shape Your Future! Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team. Why Work With Us? Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities. Career Progression: We are committed to helping you grow – through ongoing training, and mentorship. Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support. Meaningful Impact: Your contributions...

Customer Service Specialist (Temporary) Location: Newbury Contract Type: Temporary (long term) Hourly Rate: £13.50 per hour Start Date: ASAP Hybrid Working: 3 days in the office with rotating shifts Are you an enthusiastic customer service professional with a knack for administration? We have a fantastic opportunity for you to join a well-known organisation in Newbury as a Customer Service Specialist! If you thrive in a collaborative environment and enjoy problem-solving, this role could be your perfect fit! About the Role: As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support. You will be responsible for a variety of tasks that keep our operations running smoothly. Your day will be filled with engaging interactions and the satisfaction of resolving customer inquiries. Key Responsibilities: Process Repair/Work Orders, including Loaner management Arrange returns and collections, and handle proof of delivery and...

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided. Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain...