16 jobs found in Workington

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

Exciting Customer Service Opportunity! Start Dates: April Pay Rate: £12.71 per hour (weekly pay) Contract Type: Temporary with potential to go permanent Location: Cumbernauld Hours: 35 hours per week, 7 days a week, shifts between 7am - 11pm on a rota basis (rota set 3 weeks in advance). Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? Do you have a passion for helping others and excellent communication skills? Ready to put your customer service talents to good use? We have an exciting opportunity for you to join our vibrant and friendly team as a Customer Service Advisor! What You'll Do: * Be the First Point of Contact: Provide top-notch support via phone, email, or instant message. * Handle Inquiries: Manage a high volume of consumer inquiries about our products and services, resolving a targeted percentage. * Troubleshoot Issues: Identify the root cause of problems and use resources to resolve...

Part Time Customer Service Advisor Start Dates: April Pay Rate: £12.71 per hour (weekly pay) Temporary contract - potential to go perm Cumbernauld Hours of work: 20 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. *Must be able to do 1-2 weeks of full time training* Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; * Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. * Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. * Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine...

Customer Service Administrator Location: Speke, L24 Pay Rate: £12.60 per hour Hours: Monday to Friday days, 35 hours paid per week. Contract: Temporary ongoing Start Date: ASAP OFFICE BASED WORK The Role We are currently recruiting on behalf of a well-established business based in Speke for a Customer Service Administrator to join their busy support team. This is a great opportunity for someone with strong communication and organisational skills who enjoys working in a fast-paced, customer-focused environment. Key Responsibilities Processing customer orders accurately and efficiently Handling basic customer queries and complaints in a professional manner Proactively contacting customers to confirm and check order details Updating internal systems and maintaining accurate records Supporting the wider team with general administrative duties About You Previous experience in a customer service or administrative role Confident telephone manner and strong interpersonal skills Good...

Your new company Are you passionate about delivering exceptional customer service and supporting products that make a difference in people's lives? This is an opportunity to join a global organisation where you'll be part of a dedicated Customer Experience team supporting a range of customers. Your new role As a Customer Service Specialist, you will be the first point of contact for customer enquiries, providing advice, processing orders, and ensuring a seamless customer experience. You are primarily responsible for front-line customer interaction, and you'll work closely with colleagues across Sales, Operations, Technical Support, and global corporate teams. This is a varied, fast‑paced role where no two days are the same - ideal for someone who thrives on problem‑solving, communication, and delivering accurate and outstanding service. Act as the primary contact for customer queries, offering clear, friendly, and professional support. Ensure customer needs are met within...

Customer Services Representative Location: Office based, Manchester City Centre We're looking for confident Customer Services Representatives to join a growing contact centre in their online chat based team. You'll help customers with their financial services queries, providing clear, accurate support and making every interaction a pleasure. This is a temporary role initially for a period of up to twelve weeks but may offer permanent opportunities for customer service superstars as the company continues to grow. What you'll do: Handle online and telephone based enquiries with professionalism. You'll be given access to a suite of internal tools to help give accurate responses. Resolve queries and offer informed guidance based on standard operating responses. Build excellent product knowledge and deliver great service. What we're looking for: Customer focused individuals - somebody who has examples of this in either a contact centre, retail, hospitality or face to face...

£12.21 per hour plus monthly bonus Must be fully flexible Monday to Sunday 6am-1.30am 35 hours per week Based in Manchester (Media City) We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train Role: We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers currently having issues with their vehcile which are suspected to be able to be resolved remotely via phone call. Through excellent customer service and clear communication, you will aim to work with the customer to remotely remedy their issues. -Answering inbound calls from customers...

We are seeking an experienced Business Rates Manager to lead and oversee the delivery of our Business Rates service on a remote basis. This role requires strong technical expertise, proven leadership capability and hands-on experience of Civica Open Revenues. The Role You will be responsible for the effective management of the Council’s Business Rates function, ensuring accurate billing, strong collection performance, statutory compliance and high standards of customer service. Working remotely, you will provide professional leadership, performance oversight and technical guidance to the team. Key Responsibilities * Lead and manage the Business Rates service, ensuring the accurate administration of accounts * Maximise collection and recovery in line with legislation and council policy * Provide expert advice on Business Rates legislation, reliefs and exemptions * Oversee recovery processes, including enforcement activity where appropriate *...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

1st Line Support – 3-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support – in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar (desirable) Role details: Job...

Join Our Team as a Contact Centre Agent - working from home! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

Job Description: Senior Customer Operations Assistant Location: Edinburgh Ettrick House Hourly Pay Rate: £14.02 Contract Length: 6-month contract Working Hours: Monday-Friday, 8 hours between 8am-6pm (1-hour lunch) and one late shift per week which is from 12pm-8pm (late shifts are always worked from home) Working Model: Hybrid - 3 days from home, 2 days in-office Training Period: 6-8 weeks in-office ✨ About the Role: We are looking for a highly organised, detail-focused Senior Customer Operations Assistant to join our Bacs & Switchers Team within Banking & Trade Delivery. This is a client-facing role, where you will support customers and internal stakeholders with enquiries and processes relating to Bacstel-IP payments system, including Direct Debits, SEPA, and account switching. You will be part of a supportive team that handles a mix of inbound/outbound calls, email enquiries, and payment-related requests. Full training will be provided-no prior Bacs experience...

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project.  This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team.  Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills:...

I am recruiting for an experienced Credit Controller to support my clients' team through a period of growth, you will help to drive their mission of delivering exceptional service while minimising financial risk. If you’re someone who thrives on reducing financial losses through effective debt collection and enjoys building relationships with customers, we want to hear from you! This role is based onsite at my clients' offices in Sowerby Bridge and operates 5 days a week. Why You’ll Love This Role: * Provide a customer-focused service, ensuring clients' needs are met with care and efficiency. * Ensure the timely collection of payments, actively supporting debt collection targets. * Take action to manage overdue debt and monitor customer statuses, reducing potential risks. * Work to maximise customer retention by collecting payments and arranging manageable payment plans, all while minimising bad debt exposure. * Offer support to customers and colleagues with debt,...

Job Title: Dynamics Developer Location: UK-based, Primarily remote with up-to 1x/quarter on-site Contract: Contract Duration: 3 Month rolling contract Day Rates: £500/day Inside IR35 Brio Digital are currently supporting a consultancy working with a central government department who currently need a Dynamics/Power Platform Developer. You will join a central government digital transformation programme modernising public-facing services through Microsoft Dynamics 365 and Power Platform solutions. What You'll Do Develop and configure Dynamics 365 modules to support public service workflows. Build Power Platform integrations, plugins, and custom workflows. Collaborate with Business Analysts and Product Owners to refine requirements. Ensure data integrity, security, and compliance with government standards. Support testing, release, and deployment processes within an agile delivery team. Contribute to technical documentation and handover to BAU teams. What You'll Bring Proven...