68 jobs found in Wrexham

Customer Service Representative This is a lovely temp-to-perm opportunity for an experienced CSR to join a friendly team and deliver a first class service to the firm's customers. The Role Day to day you will be: * Responding to queries on the telephone and via email * Building relationships with customers * Supporting the sales team, upselling products where appropriate * Working as part of a friendly team * Maintaining compliance and necessary data * Liaising with internal and external colleagues * Performing ad-hoc duties as required You will need: * Experience in providing first class customer service * Ideally telephone based experience - call centre/contact centre or inbound/outbound calls * First rate communication skills, able to build rapport with customers * Some experience of handling complaints and resolving issues amicably and successfully * Team player attitude and computer literacy This temporary role is office based five days...

1st Line Support – 6-Month Contract – Hybrid - Liverpool VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line / Service Desk Support – in a Windows / Microsoft environment. Windows 10/ Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony support Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Mix of remote & deskside support - including working on a tech bar Good customer service skills Experience with iManage or Bomgar (desirable) Role details: Job...

Service Desk Analyst Remote/Liverpool (on site once a week) 3-6 months (could go perm) £150 per day (Inside IR35) A Service Desk Analyst is required for our client based in Liverpool. Occasional visits to the client site will be required. The successful candidate will provide support for a variety of software and hardware systems used within the organisation involving all aspects of customer support. The role includes telephony, remote and desk side support. The role will be responsible for day to day delivery of IT Service Desk and administration activities according to governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation, knowledge...

I am seeking a number of Customer Services Advisors where you will be the first point of contact, advise and information Key responsibilities You will be a self starter who is able to own quiries through to resolution be able to confidently use Microsoft tools, emails and internet/intranet A very good empathtic telephone manner is needed working in a call centre enviroment Full training will be provided

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

Refuse Collectors Required – Mochdre – Immediate Starts Available** Hexagon Recruitment are recruiting on behalf of our client based in Mochdre for the position of Refuse Collector. Our client operates a busy waste and recycling service and is looking for reliable and hardworking individuals to join their team. Pay Rate: £13.05 per hour Hours: Monday to Friday, 7:00am – 3:00pm *Please note that this role will include working Bank Holidays.* The Role Working as part of a refuse collection team, you will be responsible for collecting household waste, recycling, and food waste throughout the Conwy area. This is a physically demanding, outdoor role that involves working in all weather conditions. What We're Looking For * Previous experience in a similar role is preferred * Reliable and punctual individuals with a strong work ethic * Candidates who are comfortable with physically demanding work * Ability to work effectively as part of a team Full training will be provided for...

Customer Service Advisor - 4 on / 4 off | 7am-7pm | Temp to Perm This role is the first point of contact for clients reporting maintenance issues, ensuring every request is logged accurately and handled with professionalism. You'll support the full end‑to‑end process, helping deliver a smooth and efficient service. Key Responsibilities Answer inbound customer calls and provide clear, supportive guidance. Log, track, and manage jobs using internal systems with high accuracy. Raise service requests and route them to the correct internal teams. Update customers on outstanding jobs, progress, and contract entitlements. Run reports to monitor workflow and job progression. Liaise with internal departments and subcontractors to keep jobs moving. Chase and escalate outstanding tasks when required. Maintain strong professionalism and customer care at all times. Complete administrative tasks with excellent attention to detail. If interested please apply with your CV or Call...

Job Advertisement: Client Service Representative Location: Manchester Working Pattern: Full Time Duration: 6 months (Potential extension) Our client, a leading global financial services organisation, is looking for a dedicated Client Service Representative to join their Wealth Services Operations team. This is an exciting opportunity to be part of a dynamic, next-generation ecosystem that leverages advanced data analytics and digital tools to create unparalleled wealth experiences for clients. Key Responsibilities: As a Client Service Representative, you will play a crucial role in enhancing the client experience by: Client Engagement: Independently assist clients by responding to complex inquiries via phone, email, and other channels regarding our client's products, services, and procedures. Technical Assistance: Address client questions about product features and provide technical support for complex issues escalated by junior team members. Issue Resolution: Research and...

Assessment and Recovery Officer (Temporary Contract) 📍 Wolverhampton City Centre (flexible working available) 📅 Contract: Temporary until at least 16th November 💼 Directorate: Finance - Revenues & Benefits 💰 Grade 5 (salary dependent on experience) About the Role City of Wolverhampton Council is seeking a highly motivated Assessment and Recovery Officer to join our Revenues and Benefits team on a temporary basis. This is a key role focused on ensuring the right benefits are paid accurately and on time, while also maximising the collection of council income and recovering outstanding debt effectively and sensitively. Key Responsibilities Assess and process: Housing Benefit and Council Tax Support claims Council Tax and Business Rates liabilities Manage and recover outstanding debt, including: Negotiating sustainable repayment plans Determining appropriate enforcement action Attending court where required to support recovery activity Provide excellent customer service...

The Scheduler will be responsible for coordinating and managing schedules to ensure the efficient delivery of services within the Energy & Natural Resources sector. This temporary role is based in Preston and requires strong organisational skills and attention to detail. Client Details The employer is a medium-sized organisation operating within the Energy & Natural Resources industry. They are focused on providing reliable services to their customers while maintaining operational excellence and efficiency. Description Schedule and manage appointments for customer service operations. Communicate with customers to confirm and update bookings. Coordinate with internal teams to ensure timely service delivery. Maintain accurate records of schedules and customer interactions. Respond to scheduling queries and resolve any issues promptly. Optimise scheduling to maximise operational efficiency. Ensure compliance with company policies and industry standards. Provide...

Are you an experienced administrator or customer service advisor? We currently have a temporary customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience Role: Customer service rep Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am- 5pm (flexible) Pay: £14.50 per hour Duration: Temp ongoing - Could potentially go perm based on performance Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based) Main tasks include * Ensure that orders are received when goods/services have been supplied * Liaising with suppliers to resolve any invoice queries * Answering the telephones and passing on messages in a professional manner * Taking customer orders * Updating customers on orders and deliveries * Dealing with any customer queries * Supporting internal staff with pricing queries * Data entry Requirements * Excellent...

Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week- Rotating 3-week shift pattern:- 08:00 - 16:00- 09:00 - 17:0010:00 - 18:00Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required.Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing...

Customer Service Advisor Temporary Contract- 12 weeks with option to extend Location: Tamworth- B77 Hours: Full time- Monday- Friday -over a 3-week shift patten - 8am - 4pm, 9am - 5pm and 10am - 6pm This position is not flexible and will be working from the office permanently. Salary: £12.71 hourly rate Start Date: Monday 6th July Checks: DBS, RTW and reference checks to be completed About the Role We're looking for enthusiastic and customer-focused individuals to join our busy call centre team. As a Call Centre Advisor, you'll be the first point of contact for our customers, handling inbound calls, resolving queries, and providing excellent service with every interaction. Key Responsibilities of the Customer Service Advisor To deliver excellent Customer Service To manually input accurate data on an Electronic Job Card System Answering customer calls in a professional and friendly manner Resolving queries efficiently and accurately Providing product/service...

Our well-established client based in the Tamworth area are currently recruiting for Part Time Customer Service Advisor's to join their team on a temporary basis for 12 weeks. THESE ROLES WILL BE REMOTE ONCE TRAINED You will be working part time hours (22.5 hours per week): * Saturday, Sunday, and Monday – 8am - 4pm OR * Saturday and Sunday 2pm - 10pm and Monday 12pm - 8pm THIS ROLE IS TEMPORARY FOR 12 WEEKS SO YOU MUST BE ABLE TO COMMIT TO WORKING THE FULL 12 WEEKS. POTENTIAL TO EXTEND. Main duties include: * Handle incoming telephone calls and assist customers with their enquiries. * Arrange appointments and handle customer bookings. * Deal with complaints and escalate if necessary. * Data entry into company system. * Place customer orders. * Deal with a large volume of telephone calls. The ideal candidate will: * Have excellent communication skills. * Be confident working within a busy call centre environment. * Have excellent IT skills. Hourly rate for the...

A West Midlands Local Authority is seeking an experienced and motivated Lifeline Team Leader to provide day-to-day leadership of its independent living and Lifeline services. This is a key role ensuring the delivery of a high-quality, customer-focused service to tenants and wider service users across a 24/7, 365-day operation. You will be responsible for leading and managing a team of Lifeline Response Officers, Sheltered Living Officers, and Scheme Cleaners. Duties include rota management, workload allocation, and providing clear guidance on policies and procedures. You will also make effective day-to-day operational decisions to ensure smooth service delivery. A strong focus of the role is performance management -supporting staff development, driving KPI achievement, and implementing improvements where required. You will monitor service performance, undertake benchmarking to ensure value for money, and produce reports for senior management. Customer engagement and feedback...

Location: Derby City (DE22) Hours: 37 hours per week Shift: Permanent nights, starting 23:00 Contract: Until 27/09+ Rota: Includes weekends and bank holidays Mileage paid We are seeking an experienced and motivated Telecare Team Leader to support the delivery of a high‑quality, customer‑focused 24/7 telecare alarm service. This role is ideal for someone with strong leadership skills, a background in customer care, and a genuine commitment to supporting vulnerable adults and older people. Key Responsibilities * Lead, supervise and develop the Carelink team to ensure a professional and efficient 24/7 telecare service * Provide operational management and guidance, including installation, testing and maintenance of Telecare and Telehealth equipment * Support the 24/7 emergency response function and provide direction to the call handling team * Deliver out‑of‑hours management support on a rota basis, including nights, weekends and bank holidays *...

About the Role We are looking for a highly organised and detail-oriented Sales Order Processor to join our client’s team. In this role, you will be responsible for accurately processing customer orders, ensuring excellent customer service, and supporting the sales team with efficient order management. This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment. Key Responsibilities * Process customer sales orders accurately and efficiently. * Verify order details, pricing, product availability, and delivery requirements. * Liaise with customers regarding order queries, amendments, and delivery updates. * Coordinate with warehouse, logistics, and production teams to ensure timely order fulfilment. * Generate quotations, invoices, and order confirmations. * Maintain accurate customer and order records within the ERP/CRM system. * Monitor order progress and proactively resolve any issues or...

Eaton Syalon are seeking an organised and proactive Credit Controller to join our client on a 9-month fixed-term contract basis. The business are located on the Nottinghamshire/Derbyshire boarder. This is an excellent opportunity for someone who enjoys building relationships, resolving customer queries and playing a key role in maintaining healthy cash flow. You'll be responsible for managing a portfolio of customer accounts, reducing financial risk and supporting the wider business by ensuring timely collection of outstanding debt. Key Responsibilities: * Manage a portfolio of approximately 700 customer accounts, ensuring outstanding balances are collected in line with agreed payment terms * Maximise cash collection while maintaining positive customer relationships * Record all customer interactions accurately using the company's credit management system * Assess customer creditworthiness and support effective credit risk management * Monitor customer accounts to...

First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: £12.71 per hour, rising to £13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high volume of calls from end users, providing clear and professional support * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) * Providing advice and guidance, including when issues fall outside of IT support scope * Creating and managing support tickets to record resolutions and required...

Courier Trainer (Immediate Start) Location: Stoke & Bolton Start Date: ASAP ideally Thursday 2nd July Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5 Pay Rate: £13.81 per hour We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high [possibility this will last until Xmas 2026. This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided. Duties & Responsibilities: Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role Assist with the efficient allocation of work to couriers. Monitor parcel scanning activity and courier readiness...