Apr 23, 2026
Customer Service Advisor
Location: Office-based (Newcastle City)
Hours: 37 hours per week
Location: Tyne and Wear
Working Pattern: Monday - Friday, 8:30am - 4:30pm (initially up to 12 weeks)
Pay Rate: £13.69 per hour (PAYE)
About the Role
We are looking for a passionate and customer-focused Customer Service Advisor to join our team. This role involves handling calls from residents across Newcastle City, delivering high-quality service, and resolving enquiries at the first point of contact wherever possible.
While previous call centre experience is desirable, it is not essential—we are looking for individuals with a strong commitment to excellent customer service.
Key Responsibilities
Deliver outstanding customer service via telephone and face-to-face interactions
Build rapport with customers to understand their needs and provide appropriate solutions
Handle and resolve challenging or sensitive situations calmly and effectively
Accurately record customer...
| IR35 Status: |
Unknown Status
|
CV-Library
Tyne and Wear, UK
Contractor